09-020-14-2913C

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2014 Mazda Motor of America, Inc.
Subject:
Bulletin No:
09-020/14
Last Issued:
11/18/2014
TOMTOM NAVIGATION FUNCTIONALITY CONCERNS AFTER MSP42
MULTI-MODEL - TOMTOM NAVIGATION FUNCTIONALITY CONCERNS AFTER MSP42
BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-020/14 issued on 04/07/14, 04/29/14, and 10/31/2014. The
DESCRIPTION has been revised.
• Changes are noted below beside the change bar in Red.
APPLICABLE MODEL(S)/VINS
2013-2015 CX-5 vehicles (with factory or dealer installed TomTom navigation)
2013-2015 CX-9 vehicles (with factory or dealer installed TomTom navigation)
2013 Mazda3 vehicles (with factory or dealer installed TomTom navigation)
2014-2015 Mazda6 vehicles (with factory or dealer installed TomTom navigation)
DESCRIPTION
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software
update (Version 10.854 or later).
• Navigation system freezes.
• Message “Waiting for valid GPS signal” is shown in the menu bar of navigation display for several minutes.
• Vehicle symbol is off road while driving / wrong position of vehicle on map.
• Map is rotating when vehicle is parked or while driving.
• Navigation screen don’t appear after depressing Navigation button. Then it does not recover by operating
ACC OFF to ON position.
• Unexpected “Stopping voice control” message, usually when starting the vehicle.
• Current car position (CCP) turning 180 degrees when driving in reverse.
• The message “Waiting for a valid GPS signal” appears.
• Red screen with message "Problem with map".
• Yellow screen with message "Insert SD card".
• No Map Found error and SD card contains a map.
• Screen temporarily gets stuck at TomTom logo (splash screen) for 2 minutes during startup. Afterwards, the
navigation will not start until the ignition is cycled.
• Screen gets stuck at TomTom logo (splash screen) during startup.
• Screen locks up to a "black screen”.
• Vehicle icon jumps around or vibrates.
• If Navigation button is pressed during audio screen, the screen freezes and the touch screen becomes inoperative.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-020/14
Last Issued: 11/18/2014
© 2014 Mazda Motor of America, Inc.
CAUTION: DO NOT use the factory reset for retail vehicles. Otherwise, personal settings (such as display and
sound adjustments) will be lost, including favorites information.
Customers having any of these concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify customer concern.
2. Update the TOMTOM NAVIGATION with software version 10.854 or later using the instructions in TSB 09010/14 - MAZDA SERVICE PROGRAM (MSP42) - TOMTOM NAVIGATION SYSTEM UPDATE.
3. Verify repair.
WARRANTY INFORMATION
NOTE:
•
•
•
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
SPECIAL CLAIM SUBMISSION INSTRUCTION:
• Perform an eMDCS Warranty Vehicle Inquiry on the VIN.
• View the status of MSP42
- If MSP42 for the vehicle shows status of “Open” input the warranty claim using MSP42 OPEN
information below. This will close the MSP42.
- If MSP42 for the vehicle shows status of “Closed” input the warranty claim using MSP42
CLOSED information below.
- If the vehicle is not flagged for MSP42, input the warranty claim using MSP42 CLOSED information below.
MSP42 OPEN
MSP42 CLOSED
A
A
Process Number
AD056A
--
Symptom Code
99
61
Damage Code
99
9H
7777-SP-J41
GJS1-66-EZ0B
0
0
XXK39XFX / 0.3 Hrs.
XXKB6XFX/ 0.3 Hrs.
Warranty Type
Part Number Main Cause
Quantity
Operation Number / Labor Hours:
NOTE: For repairs performed after the date of this TSB, Operation No. XXK67XFX (for Version 10.852) will no
longer be accepted.
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