SA-032-23
Service Bulletin Details
Public Details for: SA-032-23
If you encounter any type of electrical concern (e.G, dead battery, engine no start, dtc(s) stored...), interview the customer before proceeding with normal mgss diagnosis by asking if any aftermarket devices have been installed. Aftermarke
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Models from 2024
2024 MAZDA CX-90 |
Models from 2023
2023 MAZDA CX-30 |
2023 MAZDA CX-5 |
2023 MAZDA CX-50 |
2023 MAZDA CX-9 |
2023 MAZDA MAZDA3 |
2023 MAZDA MX-30 |
2023 MAZDA MX-5 |
Models from 2022
2022 MAZDA CX-30 |
2022 MAZDA CX-5 |
2022 MAZDA CX-9 |
2022 MAZDA MAZDA3 |
2022 MAZDA MX-30 |
2022 MAZDA MX-5 |
Models from 2021
2021 MAZDA CX-3 |
2021 MAZDA CX-30 |
2021 MAZDA CX-5 |
2021 MAZDA CX-9 |
2021 MAZDA MAZDA2 |
2021 MAZDA MAZDA3 |
2021 MAZDA MAZDA6 |
2021 MAZDA MX-5 |
Models from 2020
2020 MAZDA CX-3 |
2020 MAZDA CX-30 |
2020 MAZDA CX-5 |
2020 MAZDA CX-9 |
2020 MAZDA MAZDA2 |
2020 MAZDA MAZDA3 |
2020 MAZDA MAZDA6 |
2020 MAZDA MX-5 |
Models from 2019
2019 MAZDA CX-3 |
2019 MAZDA CX-5 |
2019 MAZDA CX-9 |
2019 MAZDA MAZDA2 |
2019 MAZDA MAZDA3 |
2019 MAZDA MAZDA6 |
2019 MAZDA MX-5 |
Models from 2018
2018 MAZDA CX-3 |
2018 MAZDA CX-5 |
2018 MAZDA CX-9 |
2018 MAZDA MAZDA2 |
2018 MAZDA MAZDA3 |
2018 MAZDA MAZDA6 |
Models from 2017
2017 MAZDA CX-3 |
2017 MAZDA CX-5 |
2017 MAZDA CX-9 |
2017 MAZDA MAZDA2 |
2017 MAZDA MAZDA3 |
2017 MAZDA MAZDA6 |
Models from 2016
2016 MAZDA CX-3 |
2016 MAZDA CX-5 |
2016 MAZDA CX-9 |
2016 MAZDA MAZDA2 |
2016 MAZDA MAZDA3 |
2016 MAZDA MAZDA6 |
Models from 2015
2015 MAZDA CX-5 |
2015 MAZDA CX-9 |
2015 MAZDA MAZDA3 |
2015 MAZDA MAZDA5 |
2015 MAZDA MAZDA6 |
Models from 2014
2014 MAZDA CX-5 |
2014 MAZDA CX-9 |
2014 MAZDA MAZDA2 |
2014 MAZDA MAZDA3 |
2014 MAZDA MAZDA5 |
2014 MAZDA MAZDA6 |
Models from 2013
2013 MAZDA CX-5 |
2013 MAZDA CX-7 |
2013 MAZDA CX-9 |
2013 MAZDA MAZDA2 |
2013 MAZDA MAZDA3 |
2013 MAZDA MAZDA5 |
2013 MAZDA MAZDA6 |
Models from 2012
2012 MAZDA CX-7 |
2012 MAZDA CX-9 |
2012 MAZDA MAZDA2 |
2012 MAZDA MAZDA3 |
2012 MAZDA MAZDA5 |
2012 MAZDA MAZDA6 |
Models from 2011
2011 MAZDA CX-7 |
2011 MAZDA CX-9 |
2011 MAZDA MAZDA2 |
2011 MAZDA MAZDA3 |
2011 MAZDA MAZDA6 |
2011 MAZDA RX-8 |
Models from 2010
2010 MAZDA CX-7 |
2010 MAZDA CX-9 |
2010 MAZDA MAZDA3 |
2010 MAZDA MAZDA5 |
2010 MAZDA MAZDA6 |
2010 MAZDA RX-8 |
Models from 2009
2009 MAZDA CX-7 |
2009 MAZDA CX-9 |
2009 MAZDA MAZDA3 |
2009 MAZDA MAZDA5 |
2009 MAZDA MAZDA6 |
2009 MAZDA MX-5 |
2009 MAZDA RX-8 |
Models from 2008
2008 MAZDA CX-7 |
2008 MAZDA CX-9 |
2008 MAZDA MAZDA3 |
2008 MAZDA MAZDA5 |
2008 MAZDA MAZDA6 |
2008 MAZDA MX-5 |
2008 MAZDA RX-8 |
Models from 2007
2007 MAZDA CX-7 |
2007 MAZDA CX-9 |
2007 MAZDA MAZDA3 |
2007 MAZDA MAZDA5 |
2007 MAZDA MAZDA6 |
2007 MAZDA MX-5 |
2007 MAZDA RX-8 |
BULLETIN NOTES APPLICABLE MODEL(S)/VINS: 2007-2023 Mazda3 2007-2015 Mazda5 2013-2023 CX-5 2023 CX-50 2007-2021 Mazda6 2007-2012 CX-7 2016-2023 CX-3 2024 CX-90 2007-2023 MX-5 2007-2023 CX-9 2020-2023 CX-30 2007-2011 RX-8 2011-2023 Mazda2 2022-2023 MX-30 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 Page 1 of 6 05/24/2023 09:34 AM tlawrenc Example 1 Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: • Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open. • DTCs B1041:54 - ADAPTIVE FRONT LIGHTING SYSTEM (AFS) CONTROL MODULE B108E:04 - CENTER DISPLAY INTERNAL MALFUNCTION C0061:54 - DSC HU/CM C1001:92 - FORWARD SENSING CAMERA (FSC) C1001:97 - FORWARD SENSING CAMERA (FSC) U300A:62 - ELECTRIC PARKING BRAKE (EPB) U3004:17 - ACC RELAY CIRCUIT MALFUNCTION U0415:00 - MAZDA RADAR CRUISE CONTROL (MRCC)/SMART BRAKE SUPPORT (SBS) U0420:00 - MAZDA RADAR CRUISE CONTROL (MRCC)/SMART BRAKE SUPPORT (SBS) Multiple DTC's (U0XXX:00 COMMUNICATION ERROR) ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ • If an aftermarket device is found connected to DLC-2, take a photo and attach it to the RO. Advise the customer to remove it. • If you determine that no aftermarket devices have been installed, continue with normal MGSS diagnosis. Example 2 Some aftermarket cell phone chargers or accessories connected to the 12V outlet may cause issues with the START/ STOP button When you receive a customer complaint that vehicle power supply cannot be controlled adequately, such as an engine no start condition or the ignition cannot be turned off from the engine-running or the ignition-on, explain to the customer as follows. Due to the reverse power supply from electronic devices with internal batteries to the vehicle through the accessory socket, the vehicle system may not be able to determine the vehicle electronic status. As a result, the vehicle power supply control fails. To overcome this situation, remove the electronic device with internal batteries from the accessory socket. Page 2 of 6 05/24/2023 09:34 AM tlawrenc Aftermarket Cell Phone Charger/Accessory connected to 12V outlet Engine Start/Stop Button Amber Indicator Light Flashing Key Warning Light (red) Example 3 Some aftermarket devices that are wired to the vehicles’s wiring harness may create unusual electrical symptoms and/or store DTCs. Below are examples of concerns due to an aftermarket GPS tracking device wired to the power window main switch: • Engine no start • Battery discharge • Main relay buzzing Page 3 of 6 05/24/2023 09:34 AM tlawrenc Below is an example of a dim headlight. The aftermarket device changed the headlight circuit resistance, causing a dim headlight. Example 4 DTC B119F:01 (TEL antenna No.1 malfunction) stored. This may be caused by an aftermarket dash cam. The aftermarket device may cause electrical noise disturbing the reception of GPS signals. Example 5 Apple Carplay™/ Android Auto™ will not function when connected to USB port. This may be caused a by low quality, non-certified USB cable. Page 4 of 6 05/24/2023 09:34 AM tlawrenc Example 6 Navigation display map shows incorrect GPS location (A). This may be caused by over-sized wheels/tires. Confirm correct wheel/tire size according to the tire label. Navi Map Shows Incorrect GPS position (A) Possible oversized wheels/tires Example 7 DTC C0023:14 (Brake light circuit malfunction) stored. This may be caused by an aftermarket brake light flasher. Page 5 of 6 05/24/2023 09:34 AM tlawrenc REPAIR PROCEDURE 1. Verify the customer concern. • If the customer's concern(s) are verified to be caused by any aftermarket device as described in the examples above, take a photo of the device and include it with the RO. The customer should also be advised to remove the device. • If it is determined that no aftermarket devices have been installed, continue with normal diagnosis on MGSS. Please contact Technical Hotline for repeat visits. 2. Verify the repair. WARRANTY INFORMATION Use DSA to submit for non-problem found non-warrantable diagnosis for up to 0.7 hrs. if needed. Page 6 of 6 05/24/2023 09:34 AM tlawrenc