09-003-19-3555
Service Bulletin Details
Public Details for: 09-003-19-3555
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
- 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 -
Models from 2018
2018 MAZDA CX-3 |
2018 MAZDA CX-5 |
2018 MAZDA CX-9 |
2018 MAZDA MAZDA3 |
2018 MAZDA MAZDA6 |
2018 MAZDA MX-5 |
Models from 2017
2017 MAZDA CX-3 |
2017 MAZDA CX-5 |
2017 MAZDA CX-9 |
2017 MAZDA MAZDA3 |
2017 MAZDA MAZDA6 |
2017 MAZDA MX-5 |
Models from 2016
2016 MAZDA CX-3 |
2016 MAZDA CX-5 |
2016 MAZDA CX-9 |
2016 MAZDA MAZDA3 |
2016 MAZDA MAZDA6 |
2016 MAZDA MX-5 |
Models from 2015
2015 MAZDA CX-5 |
2015 MAZDA CX-9 |
2015 MAZDA MAZDA3 |
2015 MAZDA MAZDA5 |
2015 MAZDA MAZDA6 |
2015 MAZDA MX-5 |
Models from 2014
2014 MAZDA CX-5 |
2014 MAZDA CX-9 |
2014 MAZDA MAZDA2 |
2014 MAZDA MAZDA3 |
2014 MAZDA MAZDA5 |
2014 MAZDA MAZDA6 |
2014 MAZDA MX-5 |
Models from 2013
2013 MAZDA CX-5 |
2013 MAZDA CX-9 |
2013 MAZDA MAZDA2 |
2013 MAZDA MAZDA3 |
2013 MAZDA MAZDA5 |
2013 MAZDA MAZDA6 |
2013 MAZDA MX-5 |
Models from 2012
2012 MAZDA CX-7 |
2012 MAZDA CX-9 |
2012 MAZDA MAZDA2 |
2012 MAZDA MAZDA3 |
2012 MAZDA MAZDA5 |
2012 MAZDA MAZDA6 |
2012 MAZDA MX-5 |
Models from 2011
2011 MAZDA CX-7 |
2011 MAZDA CX-9 |
2011 MAZDA MAZDA2 |
2011 MAZDA MAZDA3 |
2011 MAZDA MAZDA5 |
2011 MAZDA MAZDA6 |
2011 MAZDA MX-5 |
2011 MAZDA RX-8 |
Models from 2010
2010 MAZDA CX-7 |
2010 MAZDA CX-9 |
2010 MAZDA MAZDA3 |
2010 MAZDA MAZDA5 |
2010 MAZDA MAZDA6 |
2010 MAZDA MX-5 |
2010 MAZDA RX-8 |
Models from 2009
2009 MAZDA CX-7 |
2009 MAZDA CX-9 |
2009 MAZDA MAZDA3 |
2009 MAZDA MAZDA5 |
2009 MAZDA MAZDA6 |
2009 MAZDA MX-5 |
2009 MAZDA RX-8 |
Models from 2008
2008 MAZDA CX-7 |
2008 MAZDA CX-9 |
2008 MAZDA MAZDA3 |
2008 MAZDA MAZDA5 |
2008 MAZDA MAZDA6 |
2008 MAZDA MX-5 |
2008 MAZDA RX-8 |
Models from 2007
2007 MAZDA CX-7 |
2007 MAZDA CX-9 |
2007 MAZDA MAZDA3 |
2007 MAZDA MAZDA5 |
2007 MAZDA MAZDA6 |
2007 MAZDA MX-5 |
2007 MAZDA RX-8 |
Models from 2006
2006 MAZDA MAZDA3 |
2006 MAZDA MAZDA5 |
2006 MAZDA MAZDA6 |
2006 MAZDA MX-5 |
2006 MAZDA RX-8 |
Models from 2005
2005 MAZDA MAZDA3 |
2005 MAZDA MAZDA6 |
2005 MAZDA RX-8 |
Models from 2004
2004 MAZDA MAZDA3 |
2004 MAZDA MAZDA6 |
2004 MAZDA RX-8 |
Models from 2003
2003 MAZDA MAZDA6 |
Technical Service Bulletin Mazda North American Operations Irvine, CA 92618-2922 Subject: Bulletin No.: 09-003/19 CONDENSATION / FOG IN FRONT AND REAR COMBINATION LAMPS (HEADLAMP AND TAILLAMP ASSEMBLIES) Last Issued: 01/03/2019 BULLETIN NOTES This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red beside the change bars. Previously Issued TSBs: Date(s) Issued Previously Issued TSBs: Date(s) Issued 09-011/18 03/22/18 09-003/13 03/04/13 08/09/17 and 01/13/17 09-046/12 12/21/12 09-013/16 01/26/16 09-005/11 02/07/11 09-003/16 09-049/14 09-007/14 01/25/16 11/24/14 01/24/14 09-057/10 09-016/09 09-007/08 12/23/10 11/19/09, 03/20/09 and 03/26/09 02/11/08 09-001/17 APPLICABLE MODEL(S)/VINS 2011-2014 Mazda2 2003-2019 Mazda6 2007-2012 CX-7 2016-2019 CX-3 2004-2019 Mazda3 2006-2019 MX-5 2007-2019 CX-9 2006-2015 Mazda5 2013-2019 CX-5 2004-2011 RX-8 Page 1 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 Replacement headlamp assembly applicable to this bulletin Halogen Headlamp + Bulb Type Turn Signal lamp Discharge Headlamp + Bulb Type Turn Signal lamp LED Headlamp + Bulb Type Turn Signal lamp Replacement headlamp assembly not applicable to this bulletin LED Headlamp + LED Turn Signal lamp Page 2 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 DESCRIPTION Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time. Page 3 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will find that the Bulb Seal No. 1 (A) or HID Bulb Seal No. 1 (B) and Bulb Seal No. 2 (C) socket covers have not been correctly installed or are missing due to improper prior repairs (i.e., customer replacing the headlamp bulbs or body shop not transferring them when replacing the headlamp unit(s) due to a collision). Any damage caused by missing socket covers, HID module seal (D), or missing bumper brackets (E) is not covered by warranty policy. If none of these issues exists, explain to the customer that this is a natural phenomenon and not a quality defect. DO NOT attempt repairs as this is considered normal, and is NOT covered under Warranty. Replacing the light unit will not correct this symptom. NOTE: LED headlamp assembly with LED turn signal lamp replacement part include seals. Seal transfer is not required. DETERMINATION/TESTING NOTE: The location where the bulbs are fitted has a high air volume with good air circulation, therefore, if a large or heavy amount of condensation appears here, the light unit should be replaced. A small amount of condensation here is considered normal and should clear after the lights have been on for some time and the light unit should not be replaced. Refer to the following pictures for examples. If the outside conditions are unfavorable (cold and damp), even fog (dew concentration) as shown in the following pictures will take some time to clear up. Therefore, be careful in making a decision. A picture will be required with every claim for Warranty. If a light unit is found with no problem, and no picture is sent in, the claim may be later debited. You can also perform the following test to determine if the light unit should be replaced. Page 4 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 In certain situations, it is normal for a light on one side to have condensation/fog and the other side not to. This would be due to differences in conditions (temperature, humidity, etc.) between the left and right sides. For example, one side may be exposed to direct sunlight and the other side may be in the shade. 1. In sunny weather or inside a warm garage, remove a bulb/socket and add cold/cool (not hot) air with a hair dryer for approximately 5-10 minutes. If the condensation/fog clears, it is normal, and the light unit should not be replaced. If the condensation/fog does not clear, it is abnormal (water entry is suspected), and the light unit should be replaced. Water entry is where rain water comes into the inner light and stays as waterdrops on the inside of the lens. The possible causes of "water entry" because of a part issue are: Poor sealing joint between the lens and housing. Missing or poor sealing of gasket. (NOTE: If the light unit was previously repaired and any seals are missing, this is not covered under Warranty. Contact your DSM in this situation before replacing the light.) Cracked lens and/or housing. Poor installation of respiration tube at ventilation hole. NOTE: Causes of water entry from owner/operator treatment of vehicle (that should be avoided and are not covered under Warranty) are: The light and the surrounding area receive too much water in high-pressure washing. The lens cracks from using a special cleaning agent with solvent. Examples of Light Units With Condensation/Fog That Should NOT Be Replaced Condensation/fogging along the edges and in the corners is considered normal. Page 5 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 Page 6 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 Page 7 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 Some condensation/fogging on the lens is considered normal. Page 8 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 Page 9 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 Page 10 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 Page 11 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 Examples of Light Units With Condensation/Fog That Should Be Replaced Heavy/large amount of condensation on the lens is not normal. Page 12 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 Page 13 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A. Bulletin No.: 09-003/19 Last Issued: 01/03/2019 Page 14 of 14 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2019 Mazda North American Operations, U.S.A.