09-017-15-3023

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2015 Mazda Motor of America, Inc.
Subject:
Bulletin No:
09-017/15
Last Issued:
05/19/2015
POWER WINDOW OPERATION IS NOISY OR INOPERATIVE
2007-2015 CX-9 - POWER WINDOW OPERATION IS NOISY OR INOPERATIVE
APPLICABLE MODEL(S)/VINS
2007-2015 CX-9 with VINs lower than JM3TB******457574 (produced before Feb. 24, 2015)
DESCRIPTION
Some customers may notice the power window(s) are either noisy or completely inoperative while operating the
power window switch. This may be due to the power window motor gear having chipped or damaged teeth.
To eliminate this concern, the power window motor has been improved by reducing the force applied to the gear
when the window is closed.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify the customer concern.
2. Replace the affected power window motor(s) with a modified part according to the instructions on MS3
online or the Workshop Manual (section 09-12 POWER WINDOW MOTOR REMOVAL/INSTALLATION).
3. Verify the repair.
PART(S) INFORMATION
Part Number
Description
Qty.
Notes
TK32-58-58X
Front Power Window Motor (RH)
1
---
TK32-59-58X
Front Power Window Motor (LH)
1
---
TK33-58-58X
Rear Power Window Motor (RH)
1
---
TK33-59-58X
Rear Power Window Motor (LH)
1
---
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-017/15
Last Issued: 05/19/2015
© 2015 Mazda Motor of America, Inc.
WARRANTY INFORMATION
NOTE:
•
•
•
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
61
Damage Code
9A
Part Number Main Cause
Quantity
Operation Number / Labor Hours:
SEE PART(S) INFORMATION
1
XXL30ARX / 0.3 Hrs. (Front Power Window Motor - One Side)
XXL30BRX / 0.5 Hrs. (Front Power Window Motor - Both Sides)
XXL30CRX / 0.3 Hrs. (Rear Power Window Motor - One Side)
XXL30DRX / 0.5 Hrs. (Rear Power Window Motor - Both Sides)
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