09-002-21-3770

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
SPEEDOMETER REPLACEMENT PROCEDURE
Bulletin No.: 09-002/21
Last Issued: 01/21/2021
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red.
Previous TSB:
Date(s)
Issued:
09-003/20
01/09/20
09-007/16
02/17/2016
09-009/19
01/14/2019
09-034/14
08/15/2014
09-034/18
08/31/2018and 10/10/2018
09-026/04
07/01/2004
09-035/17
08/07/2017
Previous TSB: Date(s) Issued:
APPLICABLE MODEL(S)/VINS
1990-1994 323
1992-1995 929
2006-2015 Mazda5
1992-1995 MX-3
1995-2002 Millenia 2003-2021 Mazda6
1990-2003 Protege 1991-1994 Navajo 2013-2021 CX-5
2002-2003 Protege5 1990-2006 MPV 2007-2012 CX-7
1990-2005 Miata 1995-2009 B-Series 2007-2021 CX-9
1993-1995 RX-7
2001-2011 Tribute 2006-2021 MX-5
1990-1995 MX-6
2011-2014 Mazda2 2004-2011 RX-8
1990-2002 626
2004-2018 Mazda3 2016-2021 CX-3
NOTE: This service information is not applicable to 7th generation Mazda vehicles (2019-2021
Mazda3 & 2020-2021 CX-30) because the odometer data is stored in the BCM.
DESCRIPTION
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
Page 1 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2021 Mazda North American Operations, U.S.A.
01/21/2021 1:38 PM tlawrenc
Bulletin No.: 09-002/21
Last Issued: 01/21/2021
NOTE:

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
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

Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the
dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and
related documentation requirements when providing a repair or replacement.
Mazda vehicles are manufactured with tamper-proof speedometers.
When a speedometer is replaced, the new speedometer will read zero (0) miles.
This procedure is extremely important to accurately represent actual vehicle mileage.
Prior to speedometer removal, complete the information required on the “Speedometer
Replacement Label”. Labels can only be ordered through Mazda eStore.
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s
vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO
Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of
SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the
odometer mileage at the time of replacement for both warranty and customer pay repairs. Please
make sure that the customer is aware that there may be a slight variance to the odometer, in which
case the customer may have to accept the slightly higher mileage. Since odometer setting service
is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda
Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this
service expense.
REPAIR PROCEDURE
NOTE: Customers have two (2) repair options according to the table below. Discuss each option with the
customer and decide which one is best for their situation.
Option
Description
New
IPC
New Mileage
Setting
Speedometer
Sticker
Required
Cost
1
Speedometer
Replacement:
Yes
Zero (0)
Yes
Customer pay (unless vehicle is
still under warranty).
Yes
Possibly 10~31
miles over
the existing
mileage
No
Customer pay or AWA / DSA /
DSM authorization.
2
SPECMO Odometer
Setting:
Page 2 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2021 Mazda North American Operations, U.S.A.
01/21/2021 1:38 PM tlawrenc
Bulletin No.: 09-002/21
Last Issued: 01/21/2021
SPEEDOMETER REPLACEMENT:
1. Order “Speedometer Replacement Labels” through Mazda eStore.
2. Record vehicle mileage before removing the speedometer.
3. Remove and replace the speedometer according to the instructions on MGSS online.
4. Complete the following information on the “Speedometer Replacement Label.”
a. Mileage (before speedometer replacement).
b. Date of replacement.
c. Dealer code.
5. Attach the completed label to the driver's side “B” pillar.
SPECMO - ODOMETER SETTING:
IMPORTANT NOTE: Be sure that customers fully understand that the mileage on their new odometer may
not be exactly the same as the mileage their original odometer had before the repair. Due to technical
limitations, SPECMO may only be able to set the mileage to 10~31 miles over the existing odometer
mileage. If SPECMO is unable to set the exact same mileage, the customer can request to have their
odometer set to zero and use the Speedometer Replacement Label.
NOTE: From the time the dealer receives the new Instrument Panel Cluster IPC from the PDC, overnights it
to SPECMO for odometer setting, the complete process could take 2-3 days. Therefore, dealers are
encouraged to provide a loaner vehicle to the customer.
SPECMO requires the following forms in all shipments for odometer setting:
• SPECMO Unit Ship-In Form (completely filled-out, click HERE for attachment)
• RO/PO
The dealer can overnight the package to SPECMO and request the Fed-EX overnight return shipping to
reduce vehicle down time. SPECMO will complete the odometer setting within 24-48 hours upon receipt of
IPC.
Page 3 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2021 Mazda North American Operations, U.S.A.
01/21/2021 1:38 PM tlawrenc
Bulletin No.: 09-002/21
Last Issued: 01/21/2021
PARTS INFORMATION
Part Number
Description
Qty.
Notes
9999-95-SPDO-97 Speedometer Replacement Labels 1 = 20 labels Order labels through Mazda eStore
WARRANTY INFORMATION
When replacing an Instrument Cluster within the warranty period and utilizing the odometer setting service,
two (2) warranty claims must be submitted. The first warranty claim is for the IPC replacement and
associated labor, the second is for the non-warrantable odometer setting service. The claim for the
odometer setting service must be submitted as a separate non-warrantable sublet with DSA or DSM
authorization.
NOTE: Odometer setting service must be claimed as non-warrantable AWA or DSA.
Symptom Code
99
Damage Code
99
****-55-***
Part Number Main Cause*
(refer to GEPC for applicable part number)
Quantity
0
Operation Number / Labor Hours:
Sublet Number:
Sublet Code:
Sublet Amount:
Authorization
T0603XRX / 0.0 Hr.
Invoice Number
M2 - Non-Warrantable Expense
Enter invoice charge
DSA or DSM Authorization
* PNMC will vary based on vehicle, year, and model.
Page 4 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2021 Mazda North American Operations, U.S.A.
01/21/2021 1:38 PM tlawrenc