09-011-14

Serv-ice Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2014 Mazda Motor of America, Inc.
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Subject:
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Bulletin No:
09-011/14
Last Issued:
02/07/2014
TOMTOM NAVIGATION SYSTEM SERVICE INFORMATION
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BULLETIN NOTE
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• Tt;iis . ~l~tln ~,s_i.JJ)ersedes the,pre\Ci9us bulletin 09-015/13;. iss.LI:e d .o,~ ,9519~12 913 , 09-041 /.12 issued .on -10/19/
- 201 2. The APl?LICABLE MODEL(S)NlNS and.DESCRIPTION have been r.evised.
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Chang~ a'~ noted be\ow in'H e tf beside the change bar. · 1 ·; - ' : :::·-:: : •• • v'
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APPLICABLE MODEL(S)NINS
2013 Mazda3
2014-2015 Mazda6 · · ·
2013-2015 CX-5
2013-2014 CX-9
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DESCRIPTION
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The Navigation system support f<;>r diagnostics, parts authorization, and parts exchange require contacting the
proper source.
• TomTom Navigation Help Desk at 866-486-6866 from 7am-11pm (M-F) and 9am-8pm (Sat) Eastern Stan-; ., :·-·
dard Time.
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NOTE: One of the first steps for troubleshooting the navigation system is for the customer or dealer to _call
Tom Tom . If the Tom Tom call center cannot solve the customer's problem, they will provide a case
'number tot~~ custom.Etr t.hat can be referred to- if needed . Service Advisors sh9,uld get tl)is ca.~e
number from the customer ifthe vehicle comes into the dealer for further diagnosis so the technician can have it when calling Tom Tom .
TomTom navigation exchange units are shipped from United Radio with a brand new SD card installed. Unit
replacement authorization is not required; however, United Radio requires a Navigation Device ID for ordering. Refer to TOMTOM DEVICE ID INSPECTION. Return the original navigation unit with the original SD card
installed in the unit. DO NOT reuse the original SD card with the new navigation unit.
• If the customer has previously updated his/her map or purchased any content:
They can download the purchased content to the new SD card at no additional cost. If the customer has
questions, refer them to www.mazdausa.com/navigation.
If the customer had previously set favorite locations or other settings, they will need to enter the changes
again.
The new SD card comes with a new Latest Map Guarantee (LMG). If the customer does not have an
active update subscription, they can download the latest map using LMG.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers.' Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents C?f this· bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic ot mechanical-including photocopying and recording and the use of any kind of information storage and retrieval system --without permission in
writing .
Last Issued: 02/07/2014
Bulletin No: 09-011/14
© 2014 Mazda Motor of America, Inc.
• If the customer has NOT updated his/her map or purchased any content:
They do not need to upd~te _the $D .card? it will function as is. If the customer had pr.eviously :set favorite
locations or other setting~, they w ill need to enter the changes again.
The new SD card comes with a new_Latest Map Guarantee (LMG) . The customer can download the latest map using LMG.
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NOTE: Make sure that the original SD card is returned with the original unit. The navigation unit serial number
is recorded on the SD card and will be checked. If the orginal card is not returned with the unit, the
core will not be considered complete.
For Tom Tom user guides and update resources , refer to www.mazdausa.com/navigation .
TOMTOM DEVICE ID INSPECTION .. .
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1. Is the system operational?
Yes - Proceed to step 2.
No - Proceed to. step~- .
2. Turn thE? ignition fo the
f!-.:cc or _Q_N po~iti'~~ ·(engine off) .
3. Turn the audio on.
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4. Select the NAV button, then touctd h'e :na.vigatlbn
screen.
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5. From the Navigation menu, select Settings.
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Done
6. From the Settings menu, select Status & lnforma- .
ti on.
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Make your own
menu
Voices
Start-up
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Bulletin No: 09-011/14
Last Issued: 02/07/2014
© 2014 Mazda Motor of America , Inc.
7. From the Status & Information menu, ·select
Version information .
8. From the Mazda Navigation System screen ,
record the Device ID.
oit Sysh!m N81 •~
9. If the navlg~!i9n ~Y~tem i!? inope,r~tJ_ve , remove the navigation unit and record the Version ID information .
Refer to M$3 online or Workshop Manual section 09-20 for navigation unit removal instructions:
Mazda3 ? CAR-NAVIGATION UN It REMOVAL/INSTALLATION .
Mazda6 ~ CAR-NAVIGATION UNI~. ~E MOVAL/INSTALLATION .
CX-5 - CAR-NAVIGATION UNIT REMOVAL/INSTALLATION .
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CX-9 - CA~- NA\(!~~TIO ~J.Jt:J)J_ RJ=MOVAL/INSTALLATION .
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