09-012-14-2891

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2014 Mazda Motor of America, Inc.
Subject:
SIRIUSXM SATELLITE RADIO REGISTRATION TRANSFER AFTER UNIT
REPLACEMENT
Bulletin No:
09-012/14
Last Issued:
02/14/2014
MULTI-MODEL - SIRIUSXM SATELLITE RADIO REGISTRATION TRANSFER AFTER UNIT REPLACEMENT
BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-030/13, issued on 11/08/2013. The APPLICABLE
MODEL(S)/VINS, DESCRIPTION have been revised.
• Changes are noted below in Red beside the change bar.
APPLICABLE MODEL(S)/VINS
Vehicles equipped with SiriusXM satellite radio
2005-2014 Mazda3
2012-2014 Mazda5
2005-2011 Mazda RX-8
2003-2015 Mazda6
2007-2012 Mazda CX-7
2004-2005 Mazda Miata
2006-2010 Mazda5
2007-2014 Mazda CX-9
2006-2014 Mazda MX-5
DESCRIPTION
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with
replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/
replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with active (working SAT radio.
SIRIUSXM SATELLITE RADIO UNIT REPLACEMENT
1. Record both old and new satellite radio unit IDs. Refer to “DISPLAYING THE SIRIUSXM RADIO ID (ESN).”
• Old unit ID ______________________________________.
• New unit ID _____________________________________.
2. Replace/Swap the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)). Refer to
MS3 online or Workshop Manual section 09-20:
• Mazda3 (MAZDA CONNECT) - TUNER AND AMP UNIT (TAU) REMOVAL/INSTALLATION.
• Mazda3 - SIRIUS SATELLITE RADIO UNIT REMOVAL/INSTALLATION.
• Mazda5 - SIRIUS SATELLITE RADIO UNIT REMOVAL/INSTALLATION.
• Mazda6 - SIRIUS SATELLITE RADIO UNIT REMOVAL/INSTALLATION.
• CX-5 - SIRIUS SATELLITE RADIO UNIT REMOVAL/INSTALLATION.
• CX-9 - SIRIUS SATELLITE RADIO UNIT REMOVAL/INSTALLATION.
• MX-5 - SIRIUS SATELLITE RADIO UNIT REMOVAL/INSTALLATION.
3. Park the vehicle outside in a clear view of the sky.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-012/14
Last Issued: 02/14/2014
© 2014 Mazda Motor of America, Inc.
4. Use a cell phone to contact SiriusXM Dealer Support at 1-800-852-9696. Inform the agent:
• that you are doing a warranty swap on a Mazda vehicle.
• whether you are using a replacement radio from your inventory or if you are using a radio from another
vehicle.
5. Provide the SiriusXM Dealer Support Agent with the old Radio ID and ask them to transfer the service on
this radio to the new/replacement Radio. (The Radio ID will either be 8 alphanumeric characters or 12 digits
depending on vehicle model and/or year. Refer to the section below "DISPLAYING THE SIRIUSXM RADIO
ID (ESN) for details. "
6. Ask the SXM Dealer Support Agent to send an activation signal to the new radio and confirm the SAT radio
is active (a signal refresh can also be achieved (if necessary) by entering in the Radio ID into the following
url: www.siriusxm.com/oemrefresh
NOTE: Vehicle must be parked outside in a clear view of the sky.
DISPLAYING THE SIRIUSXM RADIO ID (ESN)
NOTE: For model-specific procedures, refer to the Owner’s Manual section 6 “Interior Comfort.”
There are several ways to find the SiriusXM satellite radio ID. Below are some examples:
• For most radios, the radio ID (ESN) will display when tuning to channel 0.
MAZDA CONNECT
Other
• Some radios will display the radio ID
(ESN) using the “Menu” function.
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Bulletin No: 09-012/14
Last Issued: 02/14/2014
© 2014 Mazda Motor of America, Inc.
• Some radios will display the radio ID
(ESN) using the radio faceplate.
• The radio ID (ESN) can also be found on the SiriusXM satellite radio unit sticker.
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