09-011-14-2890

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2014 Mazda Motor of America, Inc.
Subject:
Bulletin No:
09-011/14
Last Issued:
02/07/2014
TOMTOM NAVIGATION SYSTEM SERVICE INFORMATION
MULTI-MODEL - TOMTOM NAVIGATION SYSTEM SERVICE INFORMATION
BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-015/13, issued on 05/07/2013, 09-041/12 issued on 10/19/
2012. The APPLICABLE MODEL(S)/VINS and DESCRIPTION have been revised.
• Changes are noted below in Red beside the change bar.
APPLICABLE MODEL(S)/VINS
2013 Mazda3
2014-2015 Mazda6
2013-2015 CX-5
2013-2014 CX-9
DESCRIPTION
The Navigation system support for diagnostics, parts authorization, and parts exchange require contacting the
proper source.
• TomTom Navigation Help Desk at 866-486-6866 from 7am-11pm (M-F) and 9am-8pm (Sat) Eastern Standard Time.
NOTE: One of the first steps for troubleshooting the navigation system is for the customer or dealer to call
TomTom. If the TomTom call center cannot solve the customer’s problem, they will provide a case
number to the customer that can be referred to if needed. Service Advisors should get this case
number from the customer if the vehicle comes into the dealer for further diagnosis so the technician can have it when calling TomTom.
TomTom navigation exchange units are shipped from United Radio with a brand new SD card installed. Unit
replacement authorization is not required; however, United Radio requires a Navigation Device ID for ordering. Refer to TOMTOM DEVICE ID INSPECTION. Return the original navigation unit with the original SD card
installed in the unit. DO NOT reuse the original SD card with the new navigation unit.
• If the customer has previously updated his/her map or purchased any content:
- They can download the purchased content to the new SD card at no additional cost. If the customer has
questions, refer them to www.mazdausa.com/navigation.
- If the customer had previously set favorite locations or other settings, they will need to enter the changes
again.
- The new SD card comes with a new Latest Map Guarantee (LMG). If the customer does not have an
active update subscription, they can download the latest map using LMG.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-011/14
Last Issued: 02/07/2014
© 2014 Mazda Motor of America, Inc.
• If the customer has NOT updated his/her map or purchased any content:
- They do not need to update the SD card, it will function as is. If the customer had previously set favorite
locations or other settings, they will need to enter the changes again.
- The new SD card comes with a new Latest Map Guarantee (LMG). The customer can download the latest map using LMG.
NOTE: Make sure that the original SD card is returned with the original unit. The navigation unit serial number
is recorded on the SD card and will be checked. If the orginal card is not returned with the unit, the
core will not be considered complete.
For TomTom user guides and update resources, refer to www.mazdausa.com/navigation.
TOMTOM DEVICE ID INSPECTION
1. Is the system operational?
• Yes - Proceed to step 2.
• No - Proceed to step 9.
2. Turn the ignition to the ACC or ON position (engine off).
3. Turn the audio on.
4. Select the NAV button, then touch the navigation
screen.
5. From the Navigation menu, select Settings.
6. From the Settings menu, select Status & Information.
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Bulletin No: 09-011/14
Last Issued: 02/07/2014
© 2014 Mazda Motor of America, Inc.
7. From the Status & Information menu, select
Version information.
8. From the Mazda Navigation System screen,
record the Device ID.
9. If the navigation system is inoperative, remove the navigation unit and record the Version ID information.
Refer to MS3 online or Workshop Manual section 09-20 for navigation unit removal instructions:
• Mazda3 - CAR-NAVIGATION UNIT REMOVAL/INSTALLATION.
• Mazda6 - CAR-NAVIGATION UNIT REMOVAL/INSTALLATION.
• CX-5 - CAR-NAVIGATION UNIT REMOVAL/INSTALLATION.
• CX-9 - CAR-NAVIGATION UNIT REMOVAL/INSTALLATION.
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