09-003-14-2869A
Service Bulletin Details
Public Details for: 09-003-14-2869A
Some vehicles may experience one or more of the following bluetooth symptoms: when the vehicle started, the registered device would not connect with the bluetooth system. The bluetooth, usb or pandora tab on the audio display would not
Models from 2014
2014 MAZDA CX-5 |
2014 MAZDA CX-9 |
2014 MAZDA MAZDA6 |
Models from 2013
2013 MAZDA CX-9 |
Service Bulletin Mazda North American Operations Irvine, CA 92618-2922 © 2014 Mazda Motor of America, Inc. Subject: Bulletin No: 09-003/14 Last Issued: 02/07/2014 BLUETOOTH SYSTEM INOPERATIVE MULTI-MODEL - BLUETOOTH SYSTEM INOPERATIVE BULLETIN NOTE • This bulletin supersedes the previous bulletin 09-003/14, issued on 1/14/2014. The DESCRIPTION, REPAIR PROCEDURE, PART(S) and WARRANTY INFORMATION have been revised. • Changes are noted below in Red beside the change bar. APPLICABLE MODEL(S)/VINS 2014 CX-5 vehicles with VINs from JM3 KE ****** 367697 - 403269 (produced June 28, 2013 through October 11, 2013) 2013-2014 CX-9 vehicles with VINs from JM3 TB ****** 424547 - 428289 (produced June 26, 2013 through October 08, 2013) 2014 Mazda6 vehicles with VINs from JM1 GJ ****** 130589 - 151416 (produced July 01, 2013 through October 09, 2013) DESCRIPTION Some vehicles may experience one or more of the following Bluetooth® symptoms: • When the vehicle started, the registered device would not connect with the Bluetooth® system. The Bluetooth, USB or Pandora tab on the audio display would not illuminate (gray out). • The Bluetooth, USB or Pandora Tab on the audio display would illuminate, but the Bluetooth® system would not operate. • When the customer presses the “Talk” button on the steering wheel, the audio display momentarily shows a message “Starting up Bluetooth Please wait” then the Bluetooth® unit does not work. NOTE: • • Phone Paired - The steering wheel pickup button will only answer phone calls. Phone Not Paired - The steering wheel pickup button will initiate Bluetooth® pairing function. Diagnostic Support • Contact JCI Help Desk at 800-430-0153 from 7am-5pm Pacific Standard Time. • Part authorization is not required for GJR9-66-DH0B. Parts Exchange • Contact United Radio - refer to Dealer Assistance Group’s “Exchange Central” on MX Connect. NOTE: United Radio does not provide technical support. Customers having this concern should have their vehicle repaired using the following repair procedure. Page 1 of 3 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. Bulletin No: 09-003/14 Last Issued: 02/07/2014 © 2014 Mazda Motor of America, Inc. REPAIR PROCEDURE 1. Have the symptoms described in the DESCRIPTION section of this bulletin been verified? • Yes - Proceed to step 2. • No - This bulletin does not apply. Contact JCI Help Desk at 800-430-0153 from 7am-5pm Pacific Standard Time for technical support or refer to MS3 online or Workshop Manual (section 09-03): - CX-5 - TROUBLESHOOTING INDEX [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)] - CX-9 - FOREWORD [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/TEL) SYSTEM)] - Mazda6 - TROUBLESHOOTING INDEX [Bluetooth SYSTEM (HANDS-FREE TELEPHONE (HF/ TEL) SYSTEM)] 2. Replace the Bluetooth® unit with an exchange unit. Refer to MS3 online or Workshop Manual (section 0920): • CX-5 - Bluetooth UNIT REMOVAL/INSTALLATION • CX-9 - Bluetooth UNIT REMOVAL/INSTALLATION • Mazda6 - Bluetooth UNIT REMOVAL/INSTALLATION 3. Verify repair. Page 2 of 3 Bulletin No: 09-003/14 Last Issued: 02/07/2014 © 2014 Mazda Motor of America, Inc. PART(S) INFORMATION Part Number Description Qty. GJR9-66-DH0B Bluetooth Unit 1 Notes Exchange Unit See the DAG Exchange Central website for the most current information. WARRANTY INFORMATION NOTE: • • • • This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair. This repair will be covered under Mazda’s New Vehicle Limited Warranty term. Additional diagnostic time cannot be claimed for this repair. Part authorization is not required for GJR9-66-DH0B. Warranty Type A Symptom Code 61 Damage Code 9W Part Number Main Cause Quantity GJR9-66-DH0B 0 CX-5 - XXK2LARX / 0.2 Hrs. Operation Number / Labor Hours: CX-9 - XXK2LERX / 0.2 Hrs. Mazda6 - XXK2LCRX / 0.2 Hrs. For in-stock vehicles, dealers will be directed to order new parts. Only in-stock vehicles require installation of a new component and DSM authorization. Please contact Dealer Assistance Group. Page 3 of 3