09-020-14

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
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© 2014 Mazda Motor of America, Inc.
Subject:
Bulletin No:
09-020/14
Last Issued:
04/07/2014
TOMTOM NAVIGATION FUNCTIOt-jALITY CONCERNS AFTER MSP42
APPLICABLE MODEL(S)NINS
2013-2015 CX-5 vehi~les (with fact.ory or dealer installed Tom Tom navigation)
2013-2014 CX-9 vehicles (wifh factory or dealer installed Tom Tom navigation)
2013-Mazda3 vehicles (with factory or dealer installed Tom Tom navigation)
2014-2015 Mazda6 vehicles (with factory or dealer installed Tom Tom navigation) :
DESCRIPTION
Some vehicles may experience the symptoms m.~ntioned below, which can be fixed with the latest software
update (Version 10.852 or later).
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• Vehicle icon jumps around or vibrates.
CAUTION : DO NOT use the factory reset for retail vehicles. Otherwise, personal settings (such as display and
sound adjustments) will be lost, including favorites information.
Customers having any of these concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify customer concern.
2. Update the TOMTOM NAVIGATION with softWare version 10.852 or later using the instructions in TSB 09010/14 - MAZDA SERVICE PROGRAM (MSP42) - TOMTOM NAVIGATION SYSTEM U_PDATE. 3. Verify repair.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies,
custO"mers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical-including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing .
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Bulletin No: 09-020/14
Last Issued: 04/07/2014
© 2014 Mazda Motor of America, Inc.
WARRANTY INFORMATION
NOTE:
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This warranty inform<;ition applies only to verified customer complaints on vehicles eligible for warranty repair.
This .repair will be covered under Mazda's New Vehicle Limited Warranty term .
Additional diagnostic time cannot be claimed for this repair.
SPECIAL CLAIM SUBMISSION INSTRUCTION:
Perform an eMDCSWarranty·Vehicle Inquiry on the VIN ,·
View the status of MSP42
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If MSP42 for the vehicle shows status of "Open" input the warranty claim using MSP42 OPEN
information below. This will close the MSP42 .
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If MSP42 for the vehicle shows status of "Closed" input the warranty claim using MSP42
CLOSED information below.
If the vehicle is not flagged for MSP42, input the warranty claim using .MSP42· CLOSED information below.
MSP42 OPEN
MSP42 CLOSED
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Warranty Type
Process Number
AD056A
Symptom Code
.Damage Code
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Part Number Main Cause
Quantity
Operation Number I Labor Hours:
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99
61
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9H
7777-SP-J41
*',.**-66-EZO
0
0
XXK39XFX I 0.3 Hrs.
XXK67XFX I 0.3 Hrs.
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