14-01-050

//ALL
TO:
FROM:
DATE:
11/18/2014 to 12/12/2014
Hyundai Dealership General Managers, Sales Managers,
Service Managers, Parts Managers, and Warranty
Administrators
Hyundai Motor America
November 18, 2014
SUBJECT:
Service Campaign TVl - Navigation Software Update For
Bluetooth Handsfree Function (TSB# 14-01-050) -Dealer StockHyundai Motor America is conducting a Service Campaign to update the
navigation operating system software for Bluetooth handsfree function
on certain dealer stock 2015 Model Year Tucson and Elantra vehicles.
Service Campaign TVl provides a procedure to update the navigation
operating system software.
In order to identify only those vehicles affected by Service Campaign
TVl, it will be necessary to access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS before starting the repair.
The "Warranty Vehicle Information" screen will identify affected
vehicles with an open Service Campaign TVl.
A listing of VEHICLES is also located on WEBDCS, SERVICE tab, select
INFORMATION, and select UNCOMPLETED CAMPAIGN VIN LISTING - Dealer
Stock.
TSB #14-01-050 will be available on HMAService.com on November 18,
2014. It contains instructions on performing the service procedure and
submitting the campaign claim.
SD Cards containing the software update began mailing to all affected
dealers on November 18th, 2014 in mailers addressed to the SERVICE
MANAGER. Additional SD Cards can be ordered following the standard
parts ordering procedure.
It is IMPORTANT TO SUBMIT A CAMPAIGN CLAIM FOR EACH VEHICLE SERVICED
so your dealership can be compensated for your work and Hyundai can
maintain accurate records of campaign completions.
LEGAL LIABILITY NOTICE:
You are required to keep confidential any and
all information and documents provided to you by Hyundai Motor America
in the conduct of carrying out work for this service campaign.
Hyundai Motor America dealers may use owner information provided for
the campaign only for the purpose of conducting and performing this
service campaign, and for no other purpose.
Hyundai appreciates your cooperation and support.
Questions may be
directed to your District Parts and Service Manager or Warranty
HELPREP line at 1-877-446-2922.