TC13-023
Service Bulletin Details
Public Details for: TC13-023
Summary to be provided on a future date.
Models from 2004
2004 TOYOTA SEQUOIA |
Models from 2003
2003 TOYOTA SEQUOIA |
Models from 2002
2002 TOYOTA SEQUOIA |
Models from 2001
2001 TOYOTA SEQUOIA |
TOYOTA PRODUCT SUPPORT DIVISION INTEROFFICE MEMORANDUM To: A ll Toyota Reg ion General ManagersNice Presidents From: Bob Waltz, Vice Subject: Lim ited Service Campa ign (LSC) CSD Certain 2001 through 2004 Model Year Sequoia Vehicles Frame Inspection Volume: XIX Number: TC13-023 Date: 08/29/2013 _lLAction X Retain Information - .dlJ/),h Presidtn=r,~~ Quality and Service Support In late 2012 - early 2013 Toyota announced a Limited Service Campaign (LSC COD) for certain 2001 -2004 model year Toyota Sequoia vehicles currently registered in specific cold climate areas w ith high road salts usage (Cold Climate States*). Toyota is now announcing LSC CSD to also support owners of vehicles that are not registered in Cold Climate States that believe their vehicle has been or will be operated in cold climate regions where high road salt is frequently used and/or customers with concerns that their vehicle's frame has more-than-normal corrosion. Vehicles currently registered in the following states will be covered by this LSC CSD: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY. Condition Toyota has received reports that certain 2001 through 2004 model year Sequoia vehicles operated in specific cold climate areas with high road salt usage may exhibit more-than-normal corrosion to the vehicle's frame. This condition is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment. Limited Service Cam ai n LSC Remed If a customer believes his/her vehicle has been or will be operated in cold climate regions of the United states where high road salt is frequently used and/or customers concerned that their vehicle's frame has more-thannormal corrosion, dea lerships are requested to inspect the ve hicles frame for excessive corrosion**. This inspection will also include a functiona l and visual check of the spare tire carrier to ensure proper operation. Based upon the results of the inspection dealership are requested to do one or more of the following at no charge to the vehicle owner: If the vehicle's frame and spare tire carrier passes Toyota's inspection, no further action is required. If significant corrosion of the frame is detected based on Toyota's inspection procedure**, then the vehicle's frame and certain supporting hardware will be replaced at no charge to the owner until July 31, 2014 (repairs must be completed by this date). If the spare tire carrier does not meet Toyota's inspection criteria**, the spare tire carrier will be replaced at no charge to the owner until July 31, 2014. 1. Dealer Letter Mailin Date The attached Dealer Letter will be sent to all Toyota dealers in early September 2013. 2. Owner Notification The owner notification will commence in early September 2013. *Cold Climate States and the District of Columbia: CT, DE, IL, IN, KY. MA, MD, ME, Ml, MN, NH, NJ, NY, OH, PA, RI, VA. VT, WI & WV ..Please refer to the Technical Instructions for addffional details and inspection criteria. CSD-R-Page 2 3. Vehicle Coverage There are approximately 200,000 Sequoia (certain 2001 - 2004 model year} vehicles covered by LSC CSD. 4. Region/District Summary Reports We have enclosed the following LSC CSD Summary Reports in the Region/Private Distributor (PD} Service Manager/Customer Service Operations Manager/Director of Service package: • A District Summary Report that indicates the number of covered vehicles per dealership in each district for this LSC. The attached Dealer Notification Letter contains additional details. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. Enclosures cc: Region/Private Distributor Assistant General Managers Region/Private Distributor Customer Service Operations Managers Region/Private Distributor Service Managers/DirectorsNPs Region/Private Distributor Parts Managers/DirectorsNPs Region/Private Distributor Customer Services Field Managers Region/Private Distributor Technical Services and Training Managers Region/Private Distributor District Service and/or Parts Managers Region/Private Distributor Customer Relations Managers Region/Private Distributor PDC Managers Region/Private Distributor Field Technical Specialists Region/Private Distributor Service Training Specialists Region/Private Distributor Vehicle Operations Managers All NAPC General Managers All TMS Sales Administration Managers All TMS Product Quality & Service Support Managers All Field Product Engineers M. G. J. R. G. w. B. G. A. J. D. B. F. D. T. Bevan Borst Bracken Broughman Bryan Burns Carter Christoff Coetzee Colon Colvin Daly Davidson Depew Doi R. E. B. N. G. K. J. J. B. s. z. K. E. H. c. Dufresne Farrell Fay Fein Fogg Fukushima Grosso Hanson Hare Heyer Hicks Higgins Hirata Hirata Hostetter Y. c. v. M. J. s. J. R. E. F. M. A. T. J. c. Inaba Knight Katayama King Lang Lending Lentz Lofaso Matsuda Matsuoka Michels Milo Morrison Moses Neff R. D. R. M. c. B. G. R. J. N. M. J. M. P. K. Perez Pettitt Pflughaupt Reding Reynolds Sciumbato Smith Specht Stempkowski Swartz Templin Tetherow Tojo Turner Ura P. A. B. M. D. Uribe Vaish Waltz Warrick Zellers