SB-0000190527-A

gm_gmssg_qOl 
Wednesday, April 23, 2014 7:09 PM
From:
Sent:
To:
Subject:
Internal notification for: G_0000190527 Safety Recalls 13454, 14063, and 14092 Ignition Switch Replacement - Courtesy Transportation Information
Ref. number: Service
Date: 4/23/2014
I Field Action I G_0000190527
Subject: Safety Recalls 13454, 14063, and 14092 - Ignition Switch Replacement- Courtesy Transportation Information
GM CUSTOMER CARE AND AFTERSALES
DCS3193
URGENT- DISTRIBUTE IMMEDIATELY
Date:
April 23, 2014
Subject:
Safety Recalls 13454, 14063, and 14092
Ignition Switch Replacement
Courtesy Transportation Information
Models:
2005-2007 Chevrolet Cobalt
2006-2007 Chevrolet HHR
2005-2006 Pontiac Pursuit (Canada Only)
2006-2007 Pontiac Solstice
2007 Pontiac G5
2003-2007 Saturn Ion
2007 Saturn Sky
20-03~2oro-chevrolet Cobalt
2008-2011 Chevrolet HHR
2008-2010 Pontiac Solstice
2008-2010 Pontiac G5
2008-2010 Saturn Sky
To:
All General Motors Dealers
Attention:
General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, Used Vehicle Sales Manager,
and Warranty Administrator
As stated in GlobalConnect Message G_0000186726 (dated March 4, 2014), customers who express
concern about driving their vehicle and request alternate transportation should be provided rental
vehicles. Dealer service management is empowered to place the customer into a courtesy vehicle
until parts are available to repair the owner's vehicle.
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Authorization on Dealer Aftersales Empowerment Portal
Service management must approve courtesy transportation before the customer receives the courtesy
transportation vehicle by submitting authorization via the Dealer Aftersales Empowerment
Portal. Please use the following steps:
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Use labor code 9100387 for recall 14063
Use labor code 9100402 for recall 13454
Use labor code 9100467 for recall 14092
Provide a brief comment noting the customer's concern in the "additional comments" field
Input "00" (unknown) for the estimated days of rental
An e-mail confirmation will be sent to your District Manager Aftersales (OMA) after the form is
submitted for awareness, not approval. Dealers do not have to wait for OMA approval to place a
customer into a courtesy vehicle.
Additional Insurance Expenses
GM will reimburse dealers for any added insurance expenses associated with this program. See
billing guidelines below. These additional insurance expenses may include:
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Damage Waiver: Damage waiver insurance will be provided to customers upon request at the
time of rental.
Underage Drivers: Insurance for underage drivers will be provided, as applicable, at the time of
rental.
Special Instructions
Under the Courtesy Transportation Program, our policy is to put customers into newer GM vehicles
when loaners are required. Due to the expected high demand of rental vehicles associated with this
field action, we are making the following allowances:
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We are waiving the requirement for current model year or one year prior vehicles to allow for an
expanded pool of vehicles.
If a GM rental vehicle is not available, a non-GM rental may be used to support the customer
need.
Please note that we are working with the rental car agencies to support the demand, both in total
and based on local needs. Should you encounter issues in your location, please work with your
regional team to resolve.
Enterprise Rental Car has agreed to provide a base rate of $35 per day for vehicles rented with
respect to these recalls.
Enterprise Rental Car has also agreed to provide damage waiver/under age drivers coverage, if
required, at a $10 per day rate.
Should a customer require damage waiver/under age driver insurance, the dealer should request
this coverage when making the reservation. Enterprise is not authorized to add this charge
without dealer approval.
Hertz/Avis will continue to provide a base rate of $38 per day, and if damage waiver is required, it
will be provided at an additional $7 per day charge.
Hertz/Avis will generally not offer under age driver coverage.
In some states, age restrictions limit the ability of some customers to obtain a rental vehicle. In
such cases, a legal parent or guardian will be required to sign the rental contract and take full
responsibility for the rental vehicle.
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•
Dealers should assess and monitor their DRAG fleet, and make adjustments if necessary to meet
any increased demand.
Global Warranty (GWM) Claim Submission
Labor codes associated with these field actions are available in the bulletins released in early April.
To complete your submission, enter the rental expense amount in GWM under "Rental Net Item"
type. Note that rental agency rates may be less than the standard allowance for this field
action. Dealers should submit transactions as billed. Once an amount is entered, you will be required
to provide the VIN of the rental vehicle and the total number of rental days. You will then need to
select the rental reason that applies from the drop down selection. Please select "Parts Not Available"
for courtesy vehicles provided under this program.
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