SB-0000189716-A

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Friday, April 11, 2014 5:37 PM
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Internal notification for: G_0000189716 14133 - Safety Recall - Replace Ignition Key
14133 Bulletin.pdf
Ref. number: Service I Field Action
Date: 4/11/2014
I G_0000189716
Subject: 14133 :- Safety Recall - Replace Ignition Key
GM CUSTOMER CARE AND AFTERSALES
DCS3182
URGENT - DISTRIBUTE IMMEDIATELY
Date:
April 11, 2014
Subject:
14133 - Safety Recall
Replace Ignition Key
Models:
2005-2010 Chevrolet Cobalt
2006-2011 Chevrolet HHR
2006-2010 Pontiac Solstice
2005-2006 Pontiac Pursuit (Canada Only)
2007-2010 Pontiac G5
2003-2007 Saturn Ion
2007-2010 Saturn Sky
To:
All General Motors Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, and Warranty Administrator
General Motors is announcing Safety Recall 14133 today. Please see the attached bulletin for
details.
Vehicles involved in this recall are also involved in recall 13454, 14063 or 14092. In the interest of
customer satisfaction and to assist with dealer throughput, recall repairs for 13454, 14063 or 14092
and 14133 should be performed in a single visit. Please see the notes provided below for additional
information.
GM records indicate that vehicles subject to this recall (14133), were built with the redesigned
ignition cylinder or had the ignition cylinder replaced with the redesigned part. All of these vehicles
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require the ignition switch to be replaced (under recall 13454, 14063or14092), in conjunction with
replacing the two ignition/door keys only (not the ignition cylinder).
Vehicles which GM records indicate were built with the defective ignition cylinder and have not
previously had the ignition cylinder replaced with the redesigned part are subject to a different recall
(14113), where dealers will replace the ignition cylinder, and cut and, if necessary, re-learn two
ignition/door keys, in addition to replacing the ignition switch (under recall 13454, 14063or14092).
Check the Investigate Vehicle History (IVH) screen in the GM Global Warranty Management (GWM)
system to determine which additional field action (13454, 14063 or 14092) is applicable. Perform
the service procedure provided in that bulletin in conjunction with the repair described in this bulletin.
Whenever a customer contacts you about the recalls it is imperative that you remind them
of the following:
Until the recall repairs have been performed, it is very important before exiting the vehicle
for customers to make sure the vehicle is in "Park," or in the case of a manual transmission,
to put the transmission into reverse gear and set the parking brake. Also, customers should
remove all items from their key ring, leaving only the vehicle key. The key fob (if applicable),
should also be removed from the key ring.
Safety Recalls 13454 and 14063
Owners of 2007 and earlier model year vehicles will receive notification letters in the near future
advising them that parts are becoming available for both recalls (13454 or 14063, and 14133), and
they should contact their dealer to arrange a service appointment for the recall repairs. When
contacted for a service appointment, schedule the appointment as soon as possible based on parts
availability. Please place orders only for the ignition switch part number 23215459 and include the
VIN. Orders will be fulfilled with parts needed for both recalls based on this.
Upcoming Safety Recall 14092
Owners of 2008 and later model year vehicles will receive notification letters in the near future
advising them that parts are not yet available for recall 14092. They will receive another letter when
parts are available. Parts ordering instructions for the ignition switch for this recall (which is a
different part number from the one listed above), will be forthcoming.
Customer Letter Mailing
The customer letter mailing will begin in the near future. A dealer administrative message will be
sent at that time.
Global Warranty Management (GWM)
The Investigate Vehicle History screen in GWM will be updated on April 15, 2014.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available in the near future.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES
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