SB-02000189717-A

gm_gmssg_qOl 
Friday, April 11, 2014 12:41 PM
From:
Sent:
To:
Subject:
Internal notification for: G_0000189717 14063 - Safety Recall - Ignition Switch
Replacement
14063 Bulletin.pdf
Attachments:
Ref. number: Service I Field Action/ G_0000189717
Date: 4/11/2014
Subject: 14063 - Safety Recall - Ignition Switch Replacement
GM CUSTOMER CARE AND AFTERSALES
DCS3183
URGENT - DISTRIBUTE IMMEDIATELY
Date:
April 11, 2014
Subject:
14063 - Safety Recall
Ignition Switch Replacement
Models:
2006-2007 Chevrolet HHR
2006-2007 Pontiac Solstice
2003-2007 Saturn Ion
2007 Saturn Sky
To:
All General Motors Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, and Warranty Administrator
General Motors is releasing the service bulletin for Safety Recall 14063 today. Please see the
attached bulletin for details.
Vehicles involved in this safety recall are also involved in safety recall 14113 or 14133. In the
interest of customer satisfaction and to assist with dealer throughput, recall repairs for 14063 and
14113 or 14133 should be performed in a single visit. Please see the notes provided below for
additional information.
Customers will receive a notification letter in the near future advising them that parts are becoming
available for recalls 14063 and 14113or14133, and they should contact their dealer to arrange a
service appointment for the recall repairs. When contacted for a service appointment, schedule
their appointment as soon as possible based on parts availability. Please place orders only for the
1
ignition switch part number 23215459 and include the VIN. Orders will be fulfilled with parts needed
for both recalls based on this.
Whenever a customer contacts you about the recalls it is imperative that you remind them
of the following:
Until the recall repairs have been performed, it is very important before exiting the vehicle
to make sure the vehicle is in "Park," or in the case of a manual transmission, to put the
transmission into reverse gear and set the parking brake. Also, customers should remove
all items from their key ring, leaving only the vehicle key. The key fob (if applicable), should
also be removed from the key ring.
Customer Letter Mailing
The customer letter mailing will begin in the near future. A dealer administrative message will be
sent at that time.
Global Warranty Management (GWMl
The Investigate Vehicle History screen in GWM has been updated.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available in the near future.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES
Message Attachment(s):
~114063
Bulletln pdf Acrobat PDF (255.2KB)
14063 Bulletin
E-Mall:
Contact name: :
Phone:
Department: Service - Brand Quality
Intended roles: General Manager, Parts & Service Director, Parts Manager, Service Advisor, Used Vehlde Sales Manager, Warranty Administrator
Expires: 4/11/2015
Archives: 5/11/2014
2