08-032-13

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NUMBER:
I
GROUP:
DA TE:
08-032- 13
Electrical
May 08, 2013
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system.
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, wffhout written permission of Chrysler Group LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-032-12 REV. A , DATED
DECEMBER 20, 2012, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL
REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDES ALL 2013 LX,
LO AND JC VEHICLE.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 11-087. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS
AVAILABLE BY SELECTING "HELP" THEN "HELP CONTENTS" AT THE TOP OF
THE wiTECH DIAGNOSTIC APPLICATION WINDOW.
THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 13.03 OR HIGHER TO
PERFORM THIS PROCEDURE.
SUBJECT:
Flash: No Audio From The Radio Caused By The Amplifier Not Communicating
OVERVIEW:
This bulletin involves re-flashing the Amplifier with updated software.
MODELS:
2011 - **2013**
(JC)
Journey
2011 - **2013**
(LO)
Charger
2011 - **2013**
(LX)
300
NOTE: This bulletin applies to JC vehicles built on and before April 06, 2013 (MOH
0406XX) equipped with 368 Watt Amplifier (sales code RD6).
NOTE: This bulletin applies to LO, LX vehicles built before April 06, 2013 (MOH
0406XX) equipped with 276 Watt Amplifier (sales code RD7) or 506 Watt
Amplifier (sales code RFD) or 552 Watt amplifier (saels code RDS).
08-032-13
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SYMPTOM/CONDITION:
The customer may indicate that there is no audio and/or radio is muted. This condition may
be caused by the amplifier not communicating on the bus.
Flashing the amplifier will correct this condition.
DIAGNOSIS:
1. Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify no DTC's are set. If DTCs are present record them on the
repair order and repair as necessary before proceeding further with this bulletin.
NOTE: If no communication DTC's for the Amplifier are found, then proceed to the
next step.
2.
3.
In the Network Topology view of wiTECH , determine if the Amplifier is communicating
on the CAN bus by noting the color of the amplifier icon. (blue = present, red = not
communicating).
Is the Amplifier present (blue) on the CAN bus?
a. Yes>>> This bulletin does not apply. Further diagnostics may be requ ired .
b. No >>> Perform the Repair Procedure.
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition , perform the Repair Procedure.
REPAIR PROCEDURE:
NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2
volts. Do not allow the charging voltage to climb above 13.5 volts during the
flash process.
NOTE: If this flash process is interrupted/aborted, the flash should be restarted .
1. Perform a battery reset in order to regain communications with the amplifier.
2 . Did you regain communication with the amplifier?
a. Yes>>> Proceed to Step #3.
b. NO>>> Follow normal diagnostic in TechCONECT, 29 - Non-OTC
Diagnostics/Communication/Diagnosis and Testing , No Response From AMP
(AMPLIFIER).
3. Flash reprogram the Amplifier. Help using the wiTECH Diagnostic Application for
flashing the Amplifier is made available through the wiTECH Diagnostic Application.
For instructions select the "HELP" tab on upper portion of the wiTECH window, then
"HELP CONTENTS." This will open the Welcome to wiTECH Help screen where help
topics can be selected.
4 . Clear any DTC's that may have been set in other modules due to reprogramming . The
wiTECH application will automatically present all DTCs after the flash and allow the
tech to clear them.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
ILabor Operation
Description
Amount
-3-
08-032-13
No:
18-60-07-95
Module, Amplifier - Inspect (1 - Semi-Skilled)
0 .2 Hrs.
18-60-07 -96
Module, Amplifier - Inspect & Reprogram (1 Semi-Skilled)
0.2 Hrs.
FAILURE CODE:
lFlash Module