SB-07182013

RECALL of Select Michelin Replacement Tires
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Date: 7/18/201 3
Ref. number: Parts
I Recall I G_OOOOl 70864
Subject: RECALL of Select Michelin Replacement Tires .
To : Chevrolet, Buick, GMC, and Cadillac Dealers and Medium Duty Service Centers
DESCRIPTION:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor
Vehicle Safety Act. Michelin North America, Inc. has decided that a defect which relates to motor
vehicle safety exists in certain MICHELIN LTX M/S2, MICHELIN X Radial LT2 and MICHELIN
Latitude Tour replacement tires and they are included in a voluntary safety recall.
This is a voluntary safety recall of approximately 100,000 tires in order to retrieve an estimated 2,500
tires-about 2.5 percent of the recalled population-that could have partial or full sidewall perforations
which could cause them to experience loss of air pressure. This condition may increase the risk of tire
failure and a vehicle crash. Attached is a list of GM Dealers who purchased these tires on the GM Tire
Program during the recall period (note the recall period is different for each part number and is spelled
out in the column headings). If you are on the Dealer list, please check your inventory for recall tires in
the specific DOT ranges and also research who you may have sold the tires to. The attached Michelin
Dealer Letter indicates the specific DOT codes of subject tires that are affected . Only tires matching
the tire description, part number, DOT Sequence and DOT production periods are part of this recall.
The list below includes the GM part# for your reference (Please note that MSPN# 00834 and 02319
are private club tires not available to GM Dealers).
GMCCA#
Michelin
MSPN#
DOT
Sequence
LTX M/S2 P275/55R20 111 T RBL
19240557
22093
B99Y56EX
3812to2113
LTX M/S2 P265/65R 18 112T
19192627
02633
B9XP001X
0513to2113
Michelin Tire Description
DOT Production
Periods (Inclusive)
LTX M/S2 P265/60R18 109T ORWL
19240554
11631
B95E788X
1513 to 2113
Latitude Tour P255/60R 19 1OBS
19162478
03835
B9R1W3WX
1913 to 2113
Latitude Tou r P255/70R18 112T
19304565
01843
B9YU99CX
1313 to 2113
00834
B9KA003X
0513 to 2113
02319
B99Y001X
0513 to 2113
Club Tires not available to GM
Dealers
X Radial LT2 P265/65R18 112T
X Radial LT2 P275/55R20 111 T
ACTIONS DEALER SHOULD TAKE:
Attached is the official Michelin Dealer Letter that has all the specific details on how to recognize a
recall tire, how to replace the customer's tire, return of recall tire , and reimbursement. The Michelin
Dealer Letter is being sent to all authorized Michelin Dealers. As a GM Dealer, you are an authorized
Michelin Dealer. The Michelin Dealer Letter is written in a manner and uses terminology that is more
familiar to an Independent Michelin Tire Distributor/Dealer. If you have questions on how to process
recall tires in your inventory or customer tires that fall into the applicable DOT ranges, please call the
GM Tire Program at 877-728-4737. They will help you work through the process outlined in the
Michelin Dealer Letter. Below helps to clarify recall tires in your inventory and customers who may
have purchased recall tires.
Customers Who You Sold These Tires To
Please research your records for customers you have sold tires to beginning with the first week of the
http://gmmsgau.iw.gm.com:8513/en US/GMNA/United States/Messages/Parts/Recall/G ...
7/18/2013
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recall production period for that specific tire as noted in the Michelin Dealer Letter and provided on the
GM Dealer purchases file. Refer to Page 2 in the attached Michelin Dealer Letter in the "Provide
Consumer Care the List of Tire Owners" section which details the procedure for you to provide
Michelin's Customer Care Department the relevant customer information so they can send an official
Recall letter to the customer. For your convenience a blank Excel spreadsheet with the column
headings of the required customer information is attached. Once filled out per the Michelin
instructions, you could email, fax or mail the information to Michelin.
If a customer returns to your dealership and has recalled tires mounted on their vehicle, ·please
replace the tires per instructions on page 3 of the Michelin Dealer Letter in the "Replacement of
Mounted Recalled Tires" section. If you need a Michelin Warranty Claim Form, please contact the GM
Tire Program at 1-877-728-4737 .
Your customers may have already been notified as Michelin is in the process of sending letters to all
consumers that were identified as potential purchasers of the subject tires. This information was
gathered from the required tire registration forms that Dealers give to consumers who purchase tires.
This recall reinforces the importance of Dealers providing the tire registration forms to customers to
complete and send to the tire manufacturers. Information on tire DOT registration is on the
www.gmtirebilling.com web site under the "tire info" tab.
Recall Tires In Your Inventory
If you have inventory of the tires that fall into affected DOT ranges, take them out of inventory
immediately. Follow the process in the attached Michelin Dealer letter on Page 2 in the "Returning
Inventory (New/Never Mounted) Recalled Tires" section for return, disposition and reimbursement.
ADDITIONAL INFORMATION:
If you have any other questions regarding this recall, please call the GM Tire Program at 1-877-7284737.
Message At tachment(s) :
~~Dea ler
Letter - Michelin Recall July 2013.odf Acrobat PDF (537. 9KB)
imlGM Dealer Purchases - Michelin Reca ll 2013.xls MS Excel Worksheet 8.0-2003 (Windows) (249. SKB)
~em plate for
Consumer Tire Owners Information.xis MS Excel Worksheet 8.0-2003 (Windows) (37 .SKB)
-lh'Q7-18-13
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Copy of th is message G
0000170864 - RECALL of Select Michelin Replacement Tires.pdf Acrobat
PDF (25 . 58 KB)
CO!
Departm ent :
Intended ro les: All - NON-0 10-Roles
Archi ves: 8/18/201 3
Expires : 7/18/2019
http://gmmsgau.iw.gm.com:85 l 3/en_US/GMNA/United_States/Messages/Parts/Recall/G_... 7/18/2013