SB-10-00-89-017V

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
10-00-89-017V
October, 2012
INFORMATION
Subject:
Car and Truck Fix it Right the First Time Issues
Models:
2013 and Prior GM Passenger Cars and Trucks
This bulletin is being revised to include updated information. Please discard Corporate
Bulletin Number 10-00-89-017U (Section 00 – General Information).
In order to access this bulletin electronically, go to the SI Home Page and select the "Newest Bulletins" icon. The
documents are arranged by sub-section and then by date (newest to oldest). Scroll down to "General Information"
then click on the latest "Fix it Right the First Time" bulletin.
Field Product Reminder – Car Issues – Fix it Right the First Time
Reference
Information/Bulletin
Model Year(s)
Vehicle Line(s) / Condition
Do This
Don't Do This
2012-2013
Sonic — Diagnostic Tips for
Front Suspension Noise
Remove the stabilizer
shaft links and test drive
the vehicle prior to
replacing any
components. If noise is
not present after RH and
LH stabilizer shaft links
are removed, replace
only the stabilizer shaft
links.
Replace any of the
following components:
Strut, Coil Spring , Strut
Upper Mount , Stabilizer
Shaft , Stabilizer Shaft
Link before test driving
vehicle with stab bar link
removed.
PI0808
2012
Sonic — Loose Park Brake
Cable/Lever
Re-adjust the parking
brake cable
adjusting nut.
Replace the parking
brake assembly.
PI0812
2008-2013
All Lines — Information on
Sunroof Glass Seal Creak
Noise When Contacting
Metal Roof Flange
Lubricate Sunroof
glass seal.
Replace sunroof seal or
sunroof glass.
PI0810
2008, 2009,
2001, 2012
G8, Caprice PPV — Front
Door Window Jamming Half
Way - Glass Falling Out of
Front Run Channel
Replace affected window
run channel w/ foam
spacer.
Replace window
regulator.
12-08-64-004
2013
Volt, Ampera — Energy Info
Screen Shows Mileage
Accumulation Using Fuel
When Using Battery Power
Inform customer of one
time event post HPCM2
reprogram. Issue will self
correct as per bulletin.
Replace the HPCM2.
PI0801
2013
Volt — Service Parking
Brake Message Displayed,
Electric Parking Brake Light
Flashing, DTC C027D Set
Reprogram the EPB
module.
Replace the EPB
module.
PI0796A
2011-2013
Volt — Check Engine Lamp
With DTC P0111
Clear DTC, Start the
Engine. Updated
software will be
available soon.
Replace ECM or MAF.
PIC5708C
Copyright 2012 General Motors LLC. All Rights Reserved.
Page 2
October, 2012
Bulletin No.: 10-00-89-017V
Field Product Reminder – Car Issues – Fix it Right the First Time (cont'd)
Reference
Information/Bulletin
Model Year(s)
Vehicle Line(s) / Condition
Do This
Don't Do This
2013
ATS — Cadillac ATS New
Model Features and Service
Guide
Read this PI to become
more familiar with the
new ATS.
Don't overlook this new
model features PI.
PI0804
2011-2012
Cruze — Coolant Leak at
Water Pump
Replace the water pump
and gasket. Replace the
engine mount bolts.
Replace the water pump
bolts. The gasket will fix
the leak at the water
pump bolts.
PI0762B
2011-2012
Camaro — Exhaust Rattle
Noise
Verify complaint then
install two o-rings
per side.
Replace the exhaust
system. You will be
replacing the system
with the identical part
and condition.
PI0807
2006-2013
Corvette — Front Tire
Chatter/Noise vs. Rear
Differential Chatter
Please test drive the
vehicle cold. If the noise
is heard with the steering
wheel turned full left or
right, unwind the steering
wheel 180 degrees. If the
noise goes away the
noise is related from front
tie hop and not related to
the differential.
Replace the differential
fluid unless the vehicle
has been tested and
verified it is not tire hop.
09-04-20-001C
2010-2013
SRX, XTS, Terrain,
LaCrosse, Regal, Malibu,
Equinox, Camaro —
Information on Diagnosing
Intermittent Electrical
Concerns with Components
Fused Through Instrument
Panel Fuse Block
If you should encounter
an intermittent electrical
with a component that is
fused through the I/P
fuse block. Please refer
to PI0745B.
Replace any electrical
components that are
fused through the I/P
fuse block prior to
reviewing PI0745B.
PI0745B
2012
Cruze — Whistle or Whine
Type Noise Coming from
Front Windshield at Highway
Speeds
Seal windshield lace to
vehicle body.
Replace the windshield.
PI0809
2013
XTS — Center Console Arm
Rest Latch Release Button
Inoperative
Request replacement
button from WPC.
Replace the center
console or armrest.
PI0806
2006-2011
HHR — Interior Door Handle
Replacement Kit
Replace inside door
handle.
Replace interior trim with
handle.
12-08-64-003
Bulletin No.: 10-00-89-017V
October, 2012
Page 3
Field Product Reminder – Truck Issues – Fix it Right the First Time
Reference
Information/Bulletin
Model Year(s)
Vehicle Line(s) / Condition
Do This
Don't Do This
2008-2013
Sierra, Yukon, Silverado,
Tahoe, Escalade — Hybrid
Two-Mode High Voltage
Battery Parts Restriction
Follow Heavy Core
Return Process for
2-mode hybrid battery
assemblies.
Return 2-mode hybrid
battery assemblies to
the WPC.
07-06-03-008D
2010-2013
Terrain, Equinox — Steering
Shudder (Vibration) During
Slow Speed Maneuvers
Install a revised high
pressure steering line
and associated parts as
part of the repair
procedure.
Replace the steering
rack & pinion assembly
or steering pump.
PI0814
2012-2013
Silverado, Sierra — Allison
Automatic Transmission
Service Engine Soon Light
Illuminated
Replace the affected
Shift Solenoid.
Replace the Valve Body.
PIP5060
2012
Silverado, Sierra, Savana,
Express, Colorado,
Canyon — Replace The
Internal Transmission Wiring
Harness And TCC Enable
Solenoid Anytime The
Transmission Is In For
Service Malfunction
Indicator Lamp (MIL) With
DTC P0741 Set And Harsh
1-2 Shift Built Between
10/01/11 And 4/30/12
Replace the Internal
Wiring Harness.
Replace the Torque
Converter.
PIP5009E
2011
Sierra, Silverado —
Driveline or Powertrain
Drone Noise at 1350 RPM
Replace the Differential
Drive Pinion Gear Yoke/
Damper Kit.
Replace or repair
transmission.
PI0803
2011-2012
Sierra, Silverado — Coolant
Leak at Surge Tank,
Radiator Surge Tank Cap
Leak, Coolant Not
Transferring from Surge to
Overflow Section of Tank or
Possible Engine
Overheating Condition
Properly identify coolant
leak source.
Replace surge tank.
11-06-02-002A
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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