23-003-13

NUMBER:
GROUP:
DA TE:
23-003-13
Body
January 19, 2013
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 13-005. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Left And/Or Right Rear Interior Speaker Bolster Is Raised At Quarter Panel Trim
OVERVIEW:
This bulletin involves inspecting and if necessary replacing the right and/or left rear interior
speaker bolster trim.
MODELS:
2013
(RT)
Caravan I Town and Country
NOTE: This bulletin applies to vehicles equipped with (sales code -X1) Graystone
interior built after September 17, 2012 (MDH0917XX) and before September
19, 2012 (MDH0919XX)
SYMPTOM/CONDITION:
Left and/or right rear interior speaker bolster is raised at quarter panel trim
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition , perform the Repair Procedure.
PARTS REQUIRED:
Qty.
Part No.
Description
1 (AR)
OZT83BD1AG
Left, Rear Speaker Bolster
1 (AR)
OZT82BD1AG
Right, Rear Speaker Bolster
REPAIR PROCEDURE:
1. Inspect the right and left rear speaker bolster at the area shown in (Fig. 1). Was the
speaker bolster over flush and seated on the A-surface of the quarter panel trim?
-2-
23-003-13
a. Yes>>> Remove and replace the right and/or left rear speaker bolster. Refer to the
detailed service procedures available in: DealerConnect> TechCONNECT under:
Service Info> 23-Body> Interior> Panel , Quarter Trim, Bolster>
Removal/Installation.
b. No>>> Proceed to Step #2.
Fig. 1 Speaker Bolster Trim
1 - Over flush and seated on the a-surface of the interior quarter panel trim
2 - Interior speaker bolster
3 - Interior quarter panel trim
2.
Return the vehicle to the customer or dealer inventory.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description
Amount
23-20-54-93
Inspect The Right And Left Rear Speaker Bolster 0.2 Hrs.
Trim Only (1 - Semi-Skilled)
23-20-54-94
Inspect The Right And Left Rear Speaker Bolster 0.2 Hrs.
Trim And Replace One Side Only (1 Semi-Skilled)
23-20-54-95
Inspect Th e Right And Left Rear Speaker Bolster 0.2 Hrs.
Trim And Replace Both Sides (1 - Semi-Skilled)
FAILURE CODE:
lzz
IService Action