07-085USA

Emissions Recall J038: Engine Malfunction
SERVICE
Indicator Lamp Illumination
07-JUL-14
No.:
7-085USA
Section:
BULLETIN
RECALL
Market:
USA
DESCRIPTION OF DEFECT
An issue has been identified on a limited number of 2010-2012 model year XF (X250) and XJ (X351) vehicles and
2010-2014 model year XK (X150) vehicles fitted with the 5.0L V8 engine (naturally aspirated and supercharged)
within the listed VIN ranges. The condition may cause the engine Malfunction Indicator Lamp (MIL) to illuminate
with Diagnostic Trouble Code (DTC) P0316 in addition to one or more of the P0301-P0308 codes stored in the
Engine Control Module (ECM). This condition will have no effect on the vehicle’s performance, but may reduce
the vehicle’s ability to control tailpipe emissions.
AFFECTED VEHICLES
The VIN ranges of affected vehicles are:
•
XF (X250) ............................ R47154-S61361
•
XJ (X351) ............................ V00001-V39426
• XK (X150) ............................ B32753-B54400
Owner notification is expected on or before the week of 18 July 2014.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this program prior to undertaking
any rework action. Retailers are required to HOLD all affected vehicles in the above VIN range that are in their
control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework
action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin J038NAS, Emissions Recall: Engine Malfunction Indicator Lamp Illuminated, for
detailed repair instructions.
PARTS
NOTE: * when ordering parts, order only the expected percentage demand of parts identified
** order quantity of '1-25' will ship as 1 (one) pack of 25 labels
*** order quantity of '1' (one) will ship as 1 (one) pack of 25 certificates
QTY. / VALUE
PART NO. /
SUNDRY CODE
DESCRIPTION
EXPECTED % OF VEHICLES
REQUIRING PART*
Authorized Modification Label
JLM21848
1**
100
CA Vehicle Emission Recall - Proof of Correction
Certificate (California-registered vehicles only)
JLM21849
1***
100 (California-registered
vehicles only)
WARRANTY
NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework action.
Repair procedures are under constant review, and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time. At the time of confirming a
booking for vehicle repair, ensure that all outstanding Service Actions are identified to ensure the correct parts are
available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'J038' together with the relevant Option Code from the
table. The SRO and part information listed have been included for information only. The Option Code(s) that
allows for the drive in / drive out allowance may only be claimed if the vehicle is brought into the workshop for this
action alone to be undertaken.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
J038
B
Update Engine Control Module
software
86.99.13
0.30
ZZZ001
$0.50
0.30
ZZZ001
$0.50
C
Update Engine Control Module
software
Drive in/drive out
86.99.13
J038
10.10.10
0.10
-
-
SRO
TIME
(HOURS)
PARTS /
SUNDRY CODE
*An allowance of $0.50 US for the label and certificate has been provided for.
Normal Warranty policies and procedures apply
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
QTY. /
VALUE
Emissions Recall J038: Sample Owner Letter
July 2014
RE: Voluntary Emissions Recall J038 – Engine Malfunction Indicator Lamp Illuminated
Vehicles Affected: 2010-2012MY XF and XJ; 2010-2014MY XK
Dear Jaguar Owner,
Jaguar Land Rover North America, LLC is conducting a no-charge voluntary Emissions Recall (Program Code
J038) for owners of 2010-2012 model year XF and XJ vehicles and 2010-2014 model year XK vehicles. Your
vehicle is included in this Voluntary Emissions Recall.
What is the concern?
A concern has been identified with the engine calibration software of vehicles identified above, which can cause
the engine Malfunction Indicator Lamp (MIL) to illuminate. This condition will have no effect on the vehicle’s
performance, but can reduce the vehicle’s ability to control tailpipe emissions.
What will Jaguar and your Jaguar retailer do?
An authorized Jaguar retailer will update your vehicle’s Engine Control Module software. There will be no charge
for this repair.
e
What should you do?
Contact your preferred Jaguar retailer and provide the retailer with your Vehicle Identification Number (VIN) and
request a service date to complete the work required under Program Code J038.
How long will it take?
pl
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 20-30 minutes, although your retailer may need your vehicle for a longer
time due to service scheduling requirements and vehicle conditioning.
m
Are you the owner of an affected vehicle registered in California?
Under certain driving conditions, your vehicle may release air pollutants which exceed California standards.
California requires the completion of this service prior to vehicle registration renewal. Your vehicle is subject to
these requirements. When the required service has been completed, your Jaguar retailer will provide you a
'Vehicle Emission Recall – Proof of Correction' certificate. Please make sure that you obtain the certificate from
your Jaguar retailer and, if required, present it to the Department of Motor Vehicles when renewing your
registration. Retain the certificate for your records.
Attention Leasing Agencies: Please forward this notification to the lessee within ten (10) days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
sa
What should you do if you have further questions?
Should you have any questions regarding this Recall Action or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Centre at 800-4JAGUAR
(800-452-4827).
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from the
'Contact Jaguar' section.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard
Mahwah, NJ 07430
We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar,
in cooperation with your authorized retailer, will strive to minimize any inconvenience to you caused by this
program.
Sincerely,
Peter Pochapsky
Customer Experience Manager
Emissions Recall J038: Technical Q & A
Main Message: 2010-2012MY XF and XJ and 2010-2014MY XK vehicles, fitted with 5.0L naturally aspirated
and supercharged engines, may experience the illumination of the engine Malfunction Indicator Lamp on
the Instrument Cluster and/or engine misfire during the first minute after starting from cold.
Q1
Why is Jaguar Land Rover recalling these models?
A
To update engine control module software.
Q2
Can you tell me more about what is wrong with the vehicles?
A
The customer may experience the illumination of the engine Malfunction Indicator Lamp on the Instrument
Cluster and possibly rough engine running during the first minute after a cold engine start.
Q3
How would the customer become aware of potentially having this concern?
A
Over the life of a vehicle, it is normal for emissions control components to adjust their performance
characteristics. In this case, the revised engine control software adjusts fuel flow to better match the
normal wear pattern of fuel injectors.
Q4
Does this recall affect vehicle safety?
A
No.
Q5
Has Jaguar Land Rover received many complaints?
A
Jaguar Land Rover received a number of customer complaints from dealers. These were subject to an
investigation which has resulted in the need to revise the engine control software of vehicles covered
under this recall.
Q6
Have there been any accidents or injuries?
A
Jaguar Land Rover is not aware of any accidents, injuries, or fires which have been attributed to this
issue.
Q7
How was the condition discovered?
A
This condition was discovered through Jaguar Land Rover’s regular review of customer and warranty
claims.
Q8
How long has Jaguar Land Rover known about this problem?
A
The issue was first reported in March 2013; the detailed investigation concluded on 21 March 2014,
where the consequences of this condition were fully realized and an Emissions Recall initiated.
Q9
Is the defect leading you to any concerns regarding the reliability of a system which is supposed
to be designed and engineered for the passengers' safety? What type of measures are you
planning to take?
A
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field
data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q10
What has Jaguar Land Rover done in production?
A
The new software is programmed into all production vehicles prior to release from the factory.
Q11
What will Authorized Repairers do to the vehicles?
A
Authorized repairers will update the vehicles with the latest software.
Q12
A
Which vehicles are affected by this recall?
•
•
•
XF: 2010-2012MY; R47154-S61361
XJ: 2010-2012MY; V00001-V39426
XK: 2010-2014MY; B32753-B54400
Q13
Are other Jaguar Land Rover models affected by these actions?
A
Yes, Emissions Recall P039 has been released to rectify the same concern on the following Land Rover
vehicles:
• LR4: 2010-2013MY; AA510178-DA699999
• Range Rover Sport: 2010-2013MY; AA215623-DA814822
• Range Rover: 2010-2012MY; AA306630-CA393639
Q14
Are parts available to rework vehicles?
A
For this concern, no parts are required; only a software update.
Q15
How much will the recall cost Jaguar Land Rover?
A
Cost was not a factor in deciding to recall these vehicles.
Q16
How do I know if my vehicle is affected?
A
All owners of potentially affected vehicles will receive a letter inviting them to contact a Land Rover
Authorized Repairer for the work to be carried out.
Q17
How long does it take for the car to be inspected and repaired?
A
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to
customers and is expected to take no longer than 30 minutes to complete. Naturally, due to dealer
schedules, vehicles may be required for longer.
Q18
Can I continue to drive my vehicle safely until it has been recalled?
A
Customers are advised to contact a Jaguar Land Rover authorized repairer should they have any
concerns regarding their vehicles.
Note: Please ensure that any Press enquiries are referred to the Jaguar Land Rover Corporate Affairs
office.