L-SB-0025-14A

L-SB-0025-14
July 7, 2014
Immobilizer and Smart Key Reset
Service
Category
Vehicle Interior
Section
Theft DeterrenUKeyless Entry
Market
USA
Lexus Supports ~
ASE Certification
V
Applicability
Y EAR(S)
MODEL(S)
1997 - 2015
CT200H, ES300,
ES300H, ES330,
ES350, GS300,
GS350, GS400,
GS430, GS450H ,
GS460, GX460,
GX470, HS250H, IS F,
IS250, IS250C, IS300 ,
IS350, IS350C, LFA,
LS400, LS430, LS460,
LS600H , LX470 ,
LX570, RX300 , RX330,
RX350, RX400H ,
RX450H , SC300,
SC400, SC430
ADDITIONAL INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. SS002-01
• Applicability has been updated to include 1997 - 2015 applicable model year vehicles.
Service Bulletin No. SS002-01 is Obsolete and any printed versions should be discarded. Be sure
to review the entire content of this bulletin before proceeding .
Introduction
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow
the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system .
NOTE
There are new security provisions required to obtain a Reset Pass-Code . It is critical that the
instructions for this new process are reviewed BEFORE attempting to get a Pass-Code in the
new system .
© 201 4 Lexus, a division of Toyota Motor Sales, USA
Page 1 of 23
L-SB-0025-14
July 7, 2014
Pag<;! '1~ of 23
Immobilizer and Smart Key Reset
Warra nty Info rmation
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
-
-
-
-
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
PART NUMBER
Techstream 2.0·
TIS Techstream
QTY
TS2 UNIT
TSPKG1
ADE
Techstream Lite
1
TSLITEDLR01
• Essential SST.
NOTE
• Only ONE of the Te chstream units listed above is required .
• Software version 9.10.037 or later is required .
• Additional Techstream un its may be ordered by c alling Approved Dealer Equipment (ADE) at
1-800-368-6787.
Service Bulletin Overview
1. Review the vehicle application chart in the Techn ical Information System (TIS) to verify the
vehicle is capable of being reset.
Refer to the Lexus Vehicle Support chart located on TIS, under Diagnostics - Immobilizer Reset
- Reference Documents.
2. Review the new security authorization process and chose the option that best supports your
dealer situation .
3. Follow the Techstream and TIS screenshots to obtain the Pass-Code needed to open registration
for Immobilizer and Smart Key programming .
NOTE
Some early ECM based Immobilizers ca nnot be reset using Techstream. For th ese vehicles,
do the following :
• Identify the vehicle using th e L exus Vehicle Support chart noted above.
• Refer to the most recent SPOC bulletin for instructions.
© 201 4 Lexus, a division of Toyota Motor Sales, USA
©\. .pXLIS
July 7, 201 4
L-SB-0025-14
Page 3 of 23
Immobilizer and Smart Key Reset
Section 1: Secur ity A ut horizat ion for t he Reset Pass-Code
An improved security measure has been implemented in TIS that requires a secondary approval by
dealer management each time an Immobilizer or Smart Key Reset request is submitted . Please
review the following flow chart and become familiar with the options outlined prior to attempting
a veh icle reset.
Figure 1. Imm obilizer Reset Process
REQUESTOR
Login to TIS and Navigate to TIS >
Diagnostics > Immobilizer Reset
Re-enter TIS password into
Immobilizer Reset portlet
Complete Immobilizer Reset
form and acknowledge Positive
Identification Policy
Confirm Approving Managers
Login to TIS and Access
Approved lnbox Message
APPROVING MANAGER
t---+--+---~
Login to TIS and Access Approval
Request lnbox Message
Confirm Request details,
acknowledge Request Approval
Policy, and Approve Request
Confirm detail and select
"Immobilizer Reser link
Re-enter TIS password into
Immobilizer Reset portlet
Complete Remaining TIS and
Techstream Smart Code Reset
procedures as usual
REQUESTOR
I
APPROVING MANAGER
Steps introduced
July5, 2014
© 2014 Lexus, a division of Toyota Motor Sales, USA
I
L-58-0025-14
July 7, 2014
Pa!!e ~ of 23
Immobilizer and Smart Key Reset
Section 1: Security Authorization for the Reset Pass-Code (Continued)
Key Points:
• The Reset request ca n be su bmitted from the Techstream in the vehicle, or on TIS before the
vehicle is available.
• A single management approval can be used multiple times for the same VIN as needed until the
vehicle repair is completed.
• Each Reset attempt for the same VIN wi ll generate a new Seed Number and a unique
Pass-Code.
• The request and approval hand-off between technician and management is done on the TIS
home page inbox accessed at each individual 's location (Techstream, office. etc.).
Main Steps :
1. Obtain Authorization
A. Technician Reset Approval Request
B. Manager Access TI S In-Box Message and Approve
2. Perform Reset with Techstream
A . Access Approval In-Box Message
B. Perform Reset at Vehicle
Va ri ations:
1. Pre-approval before vehicle is accessed (as per above Main Steps)
2. Request and receive approva l from Techstream after entering the reset utility
3. Repeated reset attempts with Techstream by accessing the single approval file
Approving Managers:
Once the Pass-Code Request form has been completed an approval request will be sent to all
approving managers. Dealership personnel w ith the following job titles in "Staffmaster" are granted
Pass-Code approval capability.
Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director, Parts
Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager. Each dealer must
have at least 2 enrolled managers in order to access any Pass-Codes.
NOTE
Once a Reset is completed, it may be necessary to enter an " Immobilizer Key Reg is tration" or a
" Smart Key Code Registratio n" utility to program the new keys. Early Immobilizer systems may be
ready to accept keys immediately after the Reset if the security light flashes a 2-digit code (such
as 21 or 22) . Refer to the applicable Repair Manual for details.
© 2014 Lexus, a division of Toyota Motor Sales, USA
July 7, 2014
L-SB-0025-14
Page 5 of 23
Immobilizer and Smart Key Reset
Section 1: Security Authorization for the Reset Pass-Code (Continued)
Please review the Techstream and TIS screenshots in this bulletin to become familiar with th e
new management authorization process flow.
Section 2: Reset Approval Request (TIS Pre-Approval)
1. Open TIS and enter the Diagnostics and Immobilizer Reset tabs. Login using your password .
Figure 2.
lmmoblliur RUrts Invoice Number:
c:::::::-J r--=-=i L
L
==1 ( 17 d101tVI N1
Cu:aomer Last Name: ,..--- -- -- - - .
Pos i tive ltfcot ificntlon policy
r
r
•r
.. r
r havo vcnfied the customer's .l>JltiOn 15 ·•--y
m•m••••
.. 1:
-----~---1 ~-..~""'""''-.xi
-
lii9!G
*W"Y*
w;1w
H1lux
Lana Cruiser
•••
-· =•
Malnx
MR2
MR2 Spyder
Paseo
PreVla
e~Wlrl.lt- Prius
Prius C
Prius PHV
Pnus V
-
*fl'*
---
Rav4
Rav4 EV
""'""""'
3. Choose the Immobilizer or Smart Key system as needed .
Figure 7 .
.....~~r.s..-,.,
sY"... s.i.c.1 ! Stcnao.t.1
syst em Sel ecllon Menu
~ff"-NidS)ll. . ~lflMP'l'l•hsr:.lll.lllb'ltoxcucllleE':U
Yebro
ii
,1.5
Ms:<•
•@!!I
MN
•!OJ ltJI"' ~
\'Ac• • ECU ~~.nc.fllliona<
\'Nt •Ali.t'li•ECU•"~01 .-ci1 ~
, ......... t .
...."·
?(«;1 '.'/
: .....c
H
nj
l .. t
~
'11'"'.'..C
c- tt:; .••t~n ~ ,,,,
'1:•
·-t1
~ut.-.J
I\•:·
~rt .tllt1C"I/
#
....
ti.Jn:~--..
L~Ec-1,
F."l['OOfUtY
FJ.\C.o:rl.'.;.ec,
t1.
fl! 'k ·
r;,
t.~·lirtlq
;;o• '
;.!~
.,,,.
++Ha+
@1515+
© 2014 Lexus, a division of Toyota Motor Sales, USA
L -SB-0025-14
July 7, 2014
Page 10 of 23
Immobilizer and Smart Key Reset
Section 3: Techstream Reset Utility (With Request) (Continued)
4. Choose the Immobilizer or Smart Code Reset utility.
Figuro 8
,,... ""'- s,,,....- m. ...... ""'
9)-•#t\ s..ct
I s.~ O•U
s.n.-t Key l t "
I
Utility Se l&ction ai.te nu
GM:t~l.J*y8'1dtt1Mpo1ur1tt1~:1f1
*M%n
19
••s•
CllU..,._"'I
C - - • . u o:Nc-._lC.y tu1 V"°")
t c u c --a-l'Rc.9 "''•-
~C..,. ltUon
::r!r...,~Rqo·•:ir-
•"'°'
=..
*ti&*
( . l
l
)
1
dMI*
........
UM ltn ..... ,_, IOtflt.
[
lo::
5'-uc1 Codta
t< C J ~d
k. . . . .....-,,
..:hlrocWl"I_,.
.,,.. , ~l"°"'tf'*""~ '. . . . .illl5lfliat1c.;...,
•tl\M*
.. O .... k.,,,. tl111._9~)9.ll'Mdapn1-J . .. l .. e :W..At1. . tti.,....,'"U'!o. •
l'
tU&m.ct! IMrt.n
---u --
++- ;++
5. Enter the VIN if prompted.
Figure 9.
..
UUhty Se lec
._..,...
....,_...,
t>J"'l:in"UI
*M&··S
Input V IN.
ECUC~
•a
VI N could not be retrieved from vehicle.
VIN input ts required
*¥¥!*
Inp ut
If the Inputted characters are correct. press Next to
proceed
•lr.lld-...C:..,,.
• ., ;;+
0.1~tion .....~
U-•S.·•n8'.ihl.:
< Back
J
**§
8M,£!y+
© 2014 Lexus, a division of Toyota Motor Sales, USA
1 lheO«
t. 1 - t t - • r-r.l" Mirll4ll OI'
L-SB-0025-1 4
July 7, 2014
Page 11 of 23
Immobilizer and Smart Key Reset
Section 3: Techstream Reset Utility (With Request) (Continued)
6. Techstream will generate a Seed Number. Click Get Pass-Code.
Figure 10
Utility Select
s.i.t-1~1.A .r
•was
-
-
......
Cul'!>l'l'Ue
Step 1 o r2
fVJ~
S..1 Code
··~I:
l npUI Seed Number on TIS to relneve a Pass·Code
then lt'!p&.1. a Pa.sa-Code and the n press Next
*55€*
(
---
SrNtt wt ('iMIU 01 001)
:J
'
Seed Number:
e:p551
aa910acd20809Sb9d01S943c6
9703752ldledl1fcSbl77cOcb
7f0cd39Sb0524bdl063eed58e
Sdbd98aSfcd4bdel763e3
Get
Pass-Coda
Pass.Code Number:
--·
r
...I==
lnpUI
Lwt"4~.or-·
+l..'23 .t+
< Back
Tlwt'-"tl~•
"""'"""
l
Exit
8M.J!M8
7. Click Send to connect to TIS.
Figure 11
9'1stom Sucl
I S t:ll'M Oeu
S.11111 Key Uve
I
c"~'-""-='
[(UC~1
Step 1 or 2
SrJrtC.O.
aa910acd20809Sb9d015943c6
9703752ldledll fcSbl77cOcb
7f0cd 395b0524bdl063eed58e
Sdbd98a5fcd4bdel763e3
...J,J
Press ..Sand" to send the Seed Numbsr
10 the Smart Coda Reset webpage
Pron "Copy" 10 copy the Sood Number
to the Chpboard
~
......
8tj 1f
PM
..n:roc1i.oet«1>
9)-,\n!Jena
~
&.
s..-....
Send
< Bock
C o py
J_ _J
Eiut
**et++
© 2014 Lexus. a division of Toyota Motor Sales, USA
t1Jer.•1,..tM 1~wr""""""gr
L-SB-0025-14
July 7, 2014
Page 12 of 23
Immobilizer and Smart Key Reset
Section 3: Techstream Reset Utility (With Request) (Continued)
NOTE
• If there is already a management approval file for this VIN, DO NOT follow the next 3 steps to
resubmit a request. Open the approval file in your TIS inbox and enter the most recent Seed
Number to get the Pass-Code (as outlined in Sec tion 5, "Receipt of Pass-Code'l Th en go to
Section 6, " Techstream Reset Utility (Reset Initiated)."
• For repeated Reset attempts after the approval is completed, follow Section 3 (" Techstream
Reset Utility (With Request)'1 and Section 6 (" Reset lnitiated'1 using the same management
approval file .
8. When the TIS window opens. enter your password to login.
Figure 12
( Key Code Reset
I
Receive a Passcode
l mmob1lozer and Smart Key Code Reset allows t he reg1str at1on of a ne1> Master
even 1f all original Master Keys are lost. Once the Immobilizer a nd/ or Smart
IKey
f'ey Code 1s reset, all previously registered key codes w ill be erased
I
Re-enter your Password below to proceed to the Immobilizer and Smart Key Code
Reset fo rm
Password:
'--------'
© 2014 Lexus, a division of Toyota Motor Sales, USA
Page 13 of 23
July 7, 2014
L-SB-0025-14
Immobi lizer and Smart Key Reset
Section 3: Techstream Res et Utility (With Requ est) (Continued)
9. Fill in the required inform ation and select Next.
Figure 13.
0 librnry
~
\)
TC!'dt A.~ft~P
~t br11~or-s
Sca n Too!
j Ke y Code Reset
Please complete the following fields to receive a passcode.
Oc;,ler
Dealer
Co~e:
~ll'l me:
Technioan Name:
•veh,d• VIN:
• Rcpe r Order/ Parts l nvou;e
· c ustomer
c=i [=:J
t~umber:
L zist t~ame :
~------~
~------~
P o -.1hve Jd e nl!ficat1o n P o li cy
I ha"le ven~ed the customer's aut hor11y to obtain veh.cle security information for this veh1de.
•r
•r
I have •.ten fied the cuqonier's full legal name and confirmed theu 1dentJtv wtlh d valid picture IO.
r
•r
( )
t have Of Will V1SUally !:Onf1rm the: veh1de's
fl!!glstr.JDOn dOCU m~n:
and ownersh p ,
I agree lo the Terms- ond Cond,t1on~
lnd1ca1cs Rcc;u1red F1c ld(s)
~
Dctzuls of thu; transaction will be ITTcludcd m the Monlflly Vetude Security TranSOJd.1o n RcPOrt sent t o t he Dealer GM.
sent to the National lnsor1Jnce Crime Bureau.
© 2014 Lexus, a division of Toyota Motor Sales, USA
Al~o. d
log of each transaicti:m is
L-SB-0025-14
July 7, 2014
Page 14 of 23
Immobilizer and Smart Key Reset
Section 3: Tec hstream Reset Utility (With Request) (Continued)
10. Click OK to submit the request to dealer management for approval. Once manager approval is
received , continue to Section 5, "Receipt of Pass-Code."
Figure 14.
rvlessage from webpage
You are about to trigger an Approval for you r request A TIS in-box
mes s age reque sting approval will be sent to MANAGER 1.
MANAGER 2. and MANAGER 3. One approval is required to
conti nue.
Click OK to continue with thi s reque st or click Cancel to return to
the previous scre en.
OK
© 2014 Lexus, a division of Toyota Motor Sales, USA
] [
Cancel
July 7, 2014
L-SB-0025-14
Page 15 of 23
Immobilizer and Smart Key Reset
Section 4: Manager Approval (TIS)
1. Once the request has been submitted , one of the authorized dea ler managers will locate the
technician's request in their TIS home page inbox.
The manager clicks the title to open the Request.
Figure 15 .
Approval Required . fmmccbtl.:rcr R.~ct R.equc$t No . 14063000028
f CE/30/201 4 !
C6 '30i?o1.;
~
! ethen:tfhor
! " • hgrq
r
Cli/30/ ZO U
r
r
0~/29/20 1 .1
Approval A.equ1rtd l(tf Code ReQuu t No 14062900025
06/29/ 20 14 •
Aj>pto,,.i Required: Key Code Ro:iunt No. 14062900022
~ 06.'29120 1• !
r
06(2912014
!
dfgdf~
w
dfvdtvdfv
r
06; n 11ou
! •sdfsdf
r
06/231201•
!
dfod
next > l.ts.l >>
H y Certlficatlon.s
Nan1e:
Primary Job Code:
Unrve rsrty
ulld
edvuaan
Lest Month's. Sta tu•
of Toyota
Pend In
utreme.nts
R.c ulremcnts Com lclc
© 2014 Lexus, a division of Toyota Motor Sales, USA
L-SB-0025-14
July 7, 2014
Page 16 of 23
Immobilizer and Smart Key Reset
Sectio n 4: Manager A pproval (TIS) (Cont inued )
2. The manager checks the 3 boxes under Request Approval Policy, then selects Approve to
send the approval to the technician.
Figure 16.
Service Lane
0
[
lnbox
S u b j ect: Approval Required: lmmobiltzer Reset
~ques t
No. 140701 00021
He Do
Th e user
has
request~d
t o pPrform a n l mmob l1zer Re set on 07/0 1/ 20 14 01 27 PM PDT T h a
deta ils of tile reques t ar e as foll ow s,
Req u est Details·
Reques t No :
Dealer Code:
Dealer Name:
T ec hmc1an Name ·
Vehicle VIN.
Repair Order/Par-ts Invoice Number:
Cu; tomer Last Name;
Positive Id c ntiflcnllon Po!lcy
F
I have v erified the c u stom er's authonty t o obti'lin vehicle secunty information for this vehicle .
r
r
I have verified the cu stomer's full legal n ame and con firmed their 1denl1ly with a valtd picture 10
l have or will vtsually con firm the vehicle's regt9tldbon document and otmersh1p •
. . .17
I agree to the TIS Terms and Condi tions.
&c q!l.ll.il_AQproval Policy
I hav e veri fied the deta ils ent ered for thts reques t and confirmed the authority
r
r
r
or the cust omer
was venfied
I reahze that upon retrieval, a transac tion log w ill be pos ted to the National Insurance Cnme Bureau
I agree to the TI S Term and Cond1t1ons
) • Indicates Required Fteld(s)
T his reques t will expire
in
72 hours from the time of receip t of ttus message at OI /01/ JO 11 O l JI PM PlH .
For assis tance, please cont &a~t >>
-------Hy Certifications
N an1c :
Pri mary Job Code:
CurTcnt Ccrt1ffc.tU011 Sta tus:
UniverS1ty of Toyct.>
NOTE
• It is recommended to retrieve the Pass-Code from the Techstream connected to the vehicle
as the Seed Number and Pass-Code work together.
• Once approved by management, multiple resets can be performed for a single VIN .
Each attempt will create a new Seed Number and resultant Pass-Code.
© 2014 Lexus, a division ofToyota Motor Sales, USA
L-SB-0025-14
July 7, 2014
Page 18 of 23
Immobilizer and Smart Key Reset
Section 5: Receipt of Pass-Code (TIS) (Continued)
2. Once opened , the techni cian clicks the Immobilizer Reset link to continue.
Figure 18.
Su bJ cct: lmmobfhzer Re:;:et Request No. 14063000028 ha:;: been Aoproved
Ycu had tn h.lted a
rcQu~
(Request
~o.
10:063000028) for an lmmob1h.:cr R..e.:.et on 06.'J0/20t.i 03:09 PM POT. Your rcQucst tws been APPfoveJ af\d deta s
have been saved
k_qucst De tails:
Request No:
Dealer Code:
De aler Name:
Tcchnioan N;,me
Veh1de VI N;
Rep:i1r Order/Parts t nvoocc Number:
Cu stomer Last Name
~
Manager:
Approval 0.lte:
~ Plea~ dick on t he lml bt!lo." ta genenue a ne"" lmmob1'1.!er Pas..code for yoor request. After d1ckong on this I nl<, you w ~I need to ronrect ttie l~stre.lm
i....- - - - - - .11 gener.lte the Seed Ho. Olnd enier the Tedu.treOlm Soft.Nolfe vers on to proceed
Th1.s; link will e xp1re l hour~ nher the receipt of 1h1!0 mcs.sa7e at Ob/
Re~et
W/
JO I 1 0 1. 20 Pft PO I Th1$ hnk may be u~@d mul!tple t imes to perform an lmmob1hzer
for the m entloned VIN number till 1l expires
r or n:-;s1sn.ncc1 please contnct the Denier Doily Hc lpdesk.
d1c:k on the ~l nbox- Home· buuon below t o re:lurn to your 1nboY
llnbolC Homd
My Certrfu:aho n.s
Name :
Prnnary J ob Code:
Cu rre nt Cc r11ficat ion Sl al u 4":
3. At this point, it is necessary for the technician to re-enter their password to login again.
Figure 19.
~
..,..,...__, ., ' -
11!!!!!!1 ~
•• Sc . nToO' ~
., , ...... -
~"
¥Ca 1br• tlon a
._"I""
\ Key Code Reset
Receive a Passcode
lmmob1hzc1 and S'T'lart Key Code Reset ahows the rcg1:.•1.t'1t on cl o nc"' ,.l.l:.ter Key c..,cn ff ll I Of•Q•"al ,.1ostcr Keys arc lest. Once tl c l mmob hzci and 'or Smart
Key Code ts res~t, all prevocosly re911tered key codes ¥.Ill be erased
R.e·enter yout Pas.s.-.of'd belo"' to oroce:e:d 10 the l mmob 11z~r and Smart l(ey
Poss""'ord
Cod~ Re~et
form .
C::
~~
© 2014 Lexus. a division of Toyota Motor Sales. USA
L-SB-0025-14
Page 19 of 23
July 7, 2014
Immobilizer and Smart Key Reset
Section 5: Rec eipt of Pass-Code (TIS) (Continued)
4. The techn ician must enter the Techstream software version and paste in the Seed Number
from Techstream , then click Next.
Figure 20 .
~ll!!!!S.~
~
_..
'
~
s.cinToot
'· · -
ea fn,....~~s·
---
Key Co d e Rcs.!t
Please complete the fol$owtng fields to recerve
a passcode
'h!que~ N O
Dea ler Cede.
Oealt r Nbmc
Tethmctan Name
Veh~le
VJN
Repair Ot"der/Pa.' ts l n vo1c.e: Number'
Customer La.<;t Name
l e rht ll'e:.&m Svftwa·e v~ ..$1:>n , . - - - - - - - - ,
• seed Number , . - - - - -(from s.::intccl)
--,
poc 1tiv c ld c o tmc 1Uo o P o li cy
r
r
r
r
J have verified the custome: r's a uthonry to obta11n v~h1cle securcy 1niormauon fer thts vet'-:1de:
I hil\IC v e rified the cu:;tomer's full ~o.,l r...lme ond confirmed rhe1r tdenMy wit h a v nhd P•C1u'"C 10
I have or will visually a:mfi rm the veh1de"s r~trahon document and ow~rsh1p.
I agree to the Temis tnd Cond1t1ons
tt.12.1.1:.i Oe!otl~ "' chis trOl"l:r.3ct1on .....11 ~ 1nduded 1n tl-c ,.lonthly Vc h1c.l e Security l ran:::aet1?n Repo ri $Cnl to :he Oeole r GM Al~o . ll log or eod- tr,,r~achttl"I IS
seN to the Nauon1.1l Insurance Cnme 8Yre4u.
( ) - lndteates ReQ1Mred F1eld{s)
Request Status for Request lfo : 140630000 28
Req u est Stat u s: Approved
Ha n a g er:
....
R.c quc1t T i m e :
~ Approva l Vdlid Till:
M~~
© 2014 Lexus, a division of Toyota Motor Sales, USA
July 7, 2014
L-SB-0025-14
Page 20 of 23
Immobilizer and Smart Key Reset
Section 5: Receipt of Pass-Code (TIS) (Continued)
5. The Pass-Code will then be provided as shown. Continue to Section 6, "Techstream Reset Utility
(Reset Initiated)," for instructions on enteri ng the Pass-Code to initiate the Reset.
Figure 21
J Ke y ~de Reset
Req ue st Detail s
Request No:
Dealer Code:
Dealer Name:
Techniaan Name:
Veh1de V I N :
Repair Order/Parts Invoice Number·
Customer La st Name:
Techstream Software Version :
P ositive Ld e ntlfi c ation po licy
r
Jln~~r~ i)~~:["~~ ~~~s c::~~c~~r·s authority to obtain vetucle securit y
r
p
1 have ven(1ed the OJstomer's full legal name and confirm ed their 1denuty
with a valid p.cture ID.
I have or will v i sually confirm the vehicle's reg1strahon document and
r
J agree to the TIS Terms and Cond1Uons.
owner~h1p.
Regue~t
r
p
r
Apnrova l P o l jcy
I have verified the details ent ered for this request and confirmed the
authonty of the customer was verified .
I realt1e that upon rett1eval 1 a transac:t1on log will be posteC'
Insurance Cnme Bureau.
1 agree to the TIS Terms and Cond1t1on.s
l:
Thank Yo u
' Your tmmbob1ltzer Passcode
073 002 )
Chck the button below to return t o the l mmob1h1er Reset Home Page.
l1mmobiher Re.set Homd
© 2014 Lexus, a division of Toyota Motor Sales. USA
e Nauonal
Page 21 of 23
July 7, 2014
L-SB-0025-14
Immobilizer and Smart Key Reset
Section 6: Techstream Reset Utility (Reset Initiated)
The Reset can be initiated once the management approval reply is available in the TIS home page
inbox. With this approval file, multiple Seed Numbers can be used for as many attempts as needed
to repair the vehicle.
NOTE
If you have received the file from management in your TIS in box that shows the approval status
for the given VIN, do NOT resubmit for another approval for this vehicle. It will not be necessary.
Continue to open the approval file and enter a new Seed Number to get the unique Pass-Code
for eac h attempt.
1. After retrieving the Pass-Code from the manager approval process in Section 4 ("Manager
Approval') and Section 5 ("Receipt of Pass-Code') , enter the Pass-Code in Techstream and
click Next.
Figure 22.
Utility Select
S-.-t(-'-~~t(SllAI
•
·-·
Step 1 or2
+§pj+
*fol*
*b?*
(
O' 001)
Input Seed Number on TIS to retrieve a Poss-Code,
then input a Poss-Code and then press Next
J
seed Number:
aa910acd208095b9d015943c6
9703752ldledllfc5bl77c0cb
7fOcd395bOS24bdl063eed58e
5dbd98a5fcd4bde1763e3
i,#ffd!&
~
..:;,..,"~'
~
Q(r~...
Thdi WIWI era:;
8
rii''i 1•
•··-
Str.ict
Get
Poss-Code
Pass-Code Number:
fru4J4
< Back
-~
-
~
Next >
Input
I
_
M··M
© 201 4 Lexus, a division of Toyota Motor Sales, USA
j
July 7, 2014
L-SB-0025-14
Page 22 of 23
Immobilizer and Smart Key Reset
Secti o n 6: Techstream Reset Utility (Reset Initiated) (Continued )
2. Click Yes to start the process.
Figure 23.
___,_
.................
Ut lllty Select
...--~-r~ -~- ­
~·
--~_........._
Step 1ol2
M'M@'
*·&*
Input Seed Number on TIS to retnev e a Pess-Code
8A§ffiM
[
II will take about 16 minutes for the reset
J;
to complete
D o you want 10 •tort the Smart Coda
~
*d. I@'
Reset?
~
v:--J
No
Input
715474
+1;1sg41+
tinlroiM;11C111>
Thitfuf'l(t>Ofl«H
l h• Setw:• Ruhl
< Back
J
Nex~
E><1t
~pr:w+
.IMP
Figure 24.
Sytteri 5"<1
I St~ 0 111.1
Sman Key I lw
I
Utll lty Sele ct
Uec1 dH.INI Ul.M
Step 2 ol 2
NOW RESETTIHG

KEEP DRIVER'S DOOR OPEN.
Time Remaining:
...
+fu1¥¥+
11
min .
..lnClllJllotb... >
lhi•l.-nct.ion
ttle:>onoc.•l!
b'W
© 201 4 Lexus, a division of Toyota Motor Sales, USA
_
July 7, 2014
L-SB-0025-14
Page 23 of 23
Immobilizer and Smart Key Reset
Section 6: Tec hstream Reset Utility (Reset Initiated) (Continued)
3. Once completed, it may be necessary to enter either the Immobilizer Key Registration or Sma rt
Code Registration utility to program keys.
Figure 25.
-
..
Utility Sele
-
-.
"ti:~·
p tpji
u.u.:-~
#
~.-l CodtRn .
+ya
Smart Code Reset ts comp'ete
Use the Smart Code Reg stmb0<1 ut.lt"/ lo 199•ster
MM§M
[
)
(
small k•1•
J
.........
1
Str..c.
+!Liffi#* 1==~-
uu•1 ~1ion 1
,ttMI
~I
M§W
M·M
NOTE
Some early Immobilizer systems go directly into programming mode. This can be confirmed
by the security light blink ing a 2-digit code. Refer to the applicable Repair Manual for details.
© 2014 Lexus, a division of Toyota Motor Sales, USA