13-01-036

//ALL
TO:
FROM:
DATE:
09/05/2013 to 10/31/2013
Hyundai Dealership General Managers, Sales Managers,
Service Managers, Parts Managers, and Warranty
Administrators
Hyundai Motor America
September 5, 2013
SUBJECT:
Service Campaign TQ3 - 2011 Genesis Sedan and Equus DIS
Navigation System Map Update Installation Procedure (TSB# 13-01-036)
Hyundai Motor America is conducting a Service Campaign to update the
DIS navigation system map on certain 2011 Model Year Genesis Sedan and
Equus vehicles. Service Campaign TQ3 provides a procedure to update
the map of the DIS navigation system.
In order to identify only those vehicles affected by Service Campaign
TQ3, it will be necessary to access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS before starting the repair.
The "Warranty Vehicle Information" screen will identify affected
vehicles with an open Service Campaign TQ3.
A listing of VEHICLES is also located on WEBDCS, SERVICE tab, select
INFORMATION, and select UNCOMPLETED CAMPAIGN VIN LISTING - RETAILED.
TSB #13-01-036 will be available on HMAService.com on September 05,
2013. It contains instructions on performing the service procedure and
submitting the campaign claim.
Two sets of 6 discs containing the update software began shipping to
all affected dealers on September 03, 2013 in mailers labeled with
campaign TQ3.
It is IMPORTANT TO SUBMIT A CAMPAIGN CLAIM FOR EACH VEHICLE SERVICED
so your dealership can be compensated for your work and Hyundai can
maintain accurate records of campaign completions.
LEGAL LIABILITY NOTICE:
You are required to keep confidential any and
all information and documents provided to you by Hyundai Motor America
in the conduct of carrying out work for this service campaign.
Hyundai Motor America dealers may use owner information provided for
the campaign only for the purpose of conducting and performing this
service campaign, and for no other purpose.
Hyundai appreciates your cooperation and support.
Questions may be
directed to your District Parts and Service Manager or Warranty
HELPREP line at 1-877-446-2922.