14063
Service Bulletin Details
Public Details for: 14063
Summary to be provided on a future date.
- 2007 - 2006 - 2005 - 2004 - 2003 -
Models from 2006
2006 CHEVROLET HHR |
2006 PONTIAC SOLSTICE |
2006 SATURN ION |
Models from 2005
2005 SATURN ION |
Models from 2004
2004 SATURN ION |
Models from 2003
2003 SATURN ION |
Bulletin No.: 14063 Date: April 2014 Recall Bulletin PRODUCT SAFETY RECALL SUBJECT: Ignition Switch Replacement MODELS: 2006-2007 Chevrolet HHR 2006-2007 Pontiac Solstice 2003-2007 Saturn Ion 2007 Saturn Sky Vehicles involved in this safety recall are also involved in safety recall 14113 or 14133. Check the Investigate Vehicle History (IVH) screen in the GM Global Warranty Management (GWM) system to determine which additional field action is applicable. Perform the service procedure provided in that bulletin in conjunction with the repair described in this bulletin. In the interest of customer satisfaction and to assist with dealer throughput, recall repairs for 14063 and 14113 or 14133 should be performed in a single visit. Customers will receive a notification letter in the near future advising them that parts are becoming available for recalls 14063 and 14113 or 14133, and they should contact their dealer to arrange a service appointment for the recall repairs. When contacted for a service appointment, schedule their appointment as soon as possible based on parts availability. Please place orders only for the ignition switch part number 23215459 and include the VIN. Orders will be fulfilled with parts needed for both recalls based on this. CONDITION General Motors has decided that a defect which relates to motor vehicle safety exists in 20062007 model year (MY) Chevrolet HHR, 2006-2007 MY Pontiac Solstice, 2003-2007 MY Saturn Ion, and 2007 MY Saturn Sky vehicles. There is a risk, under certain conditions, that the ignition switch may move out of the “run” position, resulting in a partial loss of electrical power and turning off the engine. This risk increases if the key ring is carrying added weight (such as more keys or the key fob) or the vehicle experiences rough road conditions or other jarring or impact related events. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality. Whenever a customer contacts you about the recalls it is imperative that you remind them of the following: Until the recall repairs have been performed, it is very important before exiting the vehicle to make sure the vehicle is in “Park,” or in the case of a manual transmission, Copyright 2014 General Motors. All Rights Reserved. Page 2 April 2014 Bulletin No.: 14063 to put the transmission into reverse gear and set the parking brake. Also, customers should remove all items from their key ring, leaving only the vehicle key. The key fob (if applicable), should also be removed from the key ring. CORRECTION Dealers are to replace the ignition switch. VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall. PART INFORMATION The parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering. Part Number 23215459 Description Ignition and Start Switch Quantity/Vehicle 1 Note: GMCCA will utilize the VIN number provided on the ignition switch SPAC order to place an order on your behalf for the parts required for this recall as well as to complete safety recall 14113 or 14133, whichever is applicable. This will ensure alignment of the ignition switch shipment with the parts needed to complete all required recalls. You may receive the parts required for the repair as kit number 23232575 (Chevrolet branded keys) or kit number 23232576 (unbranded keys for Saturn or Pontiac vehicles). Each kit will contain an ignition switch, an ignition lock cylinder, two keys and two key rings. Until further instructions are received, dealers should order parts as a CSO and then immediately upgrade the order to a SPAC case. Note that normal DRO and CSO orders will not be accepted at this time. Page 3 April 2014 Bulletin No.: 14063 SERVICE PROCEDURE Note: Vehicles involved in this safety recall are also involved in safety recall 14113 or 14133. Check the Investigate Vehicle History (IVH) screen in the GM Global Warranty Management (GWM) system to determine which additional field action is applicable. Perform the service procedure provided in that bulletin in conjunction with the repair described in this bulletin. 2085987 1. Remove the ignition switch from the vehicle. Refer to Ignition and Start Switch Replacement in SI. 2. Install a new ignition switch. Refer to Ignition and Start Switch Replacement in SI. CUSTOMER REIMBURSEMENT – U.S. Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by May 31, 2015, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. When a customer requests reimbursement, they must provide the following: A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect. The name and address of the person who paid for the repair. Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Page 4 April 2014 Bulletin No.: 14063 Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004. CUSTOMER REIMBURSEMENT - For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by May 31, 2015. When a customer requests reimbursement, they must provide the following: - Proof of ownership at time of repair. Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. COURTESY TRANSPORTATION AND VEHICLE TOWING – For U.S. and Canada For purposes of this recall, it is permissible to offer courtesy transportation to those customers who express concern about the continued use of their vehicle or who require alternate transportation while the vehicle is in for the recall repairs. The availability of courtesy transportation to such customers is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. In addition, for purposes of this recall, it is permissible to provide free towing to a customer who may be concerned about operating their vehicle. Page 5 April 2014 Bulletin No.: 14063 WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise. Labor Code 9100400 9100387* 9100389** 9100390** Description Replace Ignition & Start Switch - HHR - Solstice - Ion - Sky Courtesy Transportation Customer Reimbursement Approved Customer Reimbursement Denied - For US Dealers Only Labor Time 0.4 0.7 0.6 0.7 N/A 0.2 0.1 Net Item N/A *** **** N/A * To avoid having to “H” route this transaction for approval, it must be submitted prior to the repair transaction (U.S. only). ** To avoid having to “H” route this transaction for approval, it must be submitted prior to the repair transaction (U.S. and Canada). Note that customer reimbursement will not close this recall. *** The amount identified in “Net Item” should represent the actual dollar amount for courtesy transportation. **** The amount identified in “Net Item” should represent the actual dollar amount reimbursed to the customer. CUSTOMER NOTIFICATION – For US and Canada General Motors will notify customers of this recall on their vehicle. CUSTOMER NOTIFICATION – For Export Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The U.S. National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome Page 6 April 2014 Bulletin No.: 14063 remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. DEALER RECALL RESPONSIBILITY – All All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification