2-22-13

ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER
q
q
q
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
REPAIR PROCEDURE
APPLICABILITY:	2010-2012MY Legacy and Outback
with AT or CVT
2012-2013MY Impreza with CVT
(Except WRX/STI models)
2013MY XV Crosstrek with CVT
DATE:
February 22, 2013
SUBJECT:	Inspection & Repair Procedure for Subaru Recall Campaign
Stop Sale WQF-42; Optional Genuine Subaru Remote Engine
Starter Transmitter Fobs
INTRODUCTION
Subaru of America, Inc. has determined that a defect, which relates to motor vehicle safety,
exists on certain Subaru vehicles equipped with optional Genuine Subaru Remote Engine
Starter (RES). Transmitter fobs may contain a defect that could adversely affect the operation
of the RES resulting in a potential safety hazard.
Affected vehicles equipped with optional RES are as follows:
•
2010MY through 2012MY Legacy and Outback with AT or CVT
•
2012MY through 2013MY Impreza with CVT (except WRX/STI models)
•
2013MY XV Crosstrek with CVT
If an RES transmitter fob is dropped, movement of the internal battery retaining clip may
occur and cause damage to a component on the PC board. Under this condition, the fob may
transmit an engine start (or stop) request without the user pressing the button. If the vehicle is
in range and receives the request, the engine may start and run for up to 15 minutes (or until
a stop request is received). The engine may continue to start and stop until the fob battery is
depleted, or until the vehicle runs out of fuel. If that occurs when the vehicle is parked in an
enclosed area, such as a garage, there is a risk of carbon monoxide build-up, which may pose
a safety hazard.
The defect does not pose a risk while driving because the RES system is completely deactivated after the vehicle is started with the key. Original Equipment (OE) keyless entry fobs
integrated on a vehicle key are not affected.
To remedy this condition, it is necessary to replace RES transmitter fobs. Recall code
WQF-42 has been assigned to this recall campaign.
PARTS INFORMATION
Repair parts to correct known vehicles with port installed RES currently in dealer inventory
are in the process of being shipped and should begin arriving at dealers on 2/23. For additional parts required to correct other affected vehicles in dealer inventory, please contact the Parts
Information Coordinators (PICs).
Continued...
Bulletin Number: WQF-42; Date: February 22, 2013
Page 1
For previously sold vehicles, Subaru is in the process of acquiring an adequate supply of replacement RES transmitter fobs needed to remedy the condition. When available, Subaru will
notify potentially affected vehicle owners by first class mail.
PART NUMBER
DESCRIPTION
SOA635114
REMOTE START TRANSMITTERS
(Contains 2 Transmitters)
Please note: Replaced transmitter fobs are on automatic warranty parts return and
should not be scrapped.
REPAIR PROCEDURE
The repair procedure for this safety recall will involve replacement of the Optional Genuine
Subaru Remote Engine Start (RES) system’s bi-directional remote transmitter assemblies.
This recall procedure involves replacement of ALL the remote transmitters the customer
has for the subject vehicle. For example, if the customer purchased an extra RES transmitter
to keep with their “spare” key, replacement cost for that (3rd) transmitter would also be
covered under the recall. To summarize, if the customer provides three (3) remotes, they
receive three (3) replacement remotes in return under the recall. Requests for any additional
remotes (above the number provided by the customer) would be at the customer’s expense.
The replacement transmitters must be programmed to the RES control module before the
system will operate. Follow the instructions below to complete the programming procedure
for each replacement transmitter.
1. Open the driver’s door (the driver’s door must remain open throughout the entire
process).
2. Depress and hold the brake pedal.
3. Turn the ignition switch to the “ON” then “OFF”, “ON” then “OFF”, “ON” then “OFF”,
then back “ON” and leave “ON” throughout the programming process (the total duration
from point of first ignition “ON” cycle must not exceed five (5) seconds).
4. The system will flash the side marker lights, tail lights, front position lights and
honk the horn three (3) times, indicating the system has entered the transmitter
programming mode.
5. Press
and release the button on the remote transmitter you wish to program.
6. The system will flash the side marker lights, tail lights, front position lights and honk
the horn one (1) time, indicating the system has “learned” the replacement transmitter.
Upon successful programming, the remote start transmitter button will flash one (1) time
(within five (5) seconds) for confirmation.
7. Repeat step five (5) for any additional remote transmitters (the system will accept up to
eight (8) transmitters).
Continued...
Bulletin Number: WQF-42; Date: February 22, 2013
Page 2
8. The system will exit the transmitter programming mode if the ignition key is turned to
the “OFF” position, the door is closed, or after two (2) minutes.
RECALL IDENTIFICATION LABEL
Type or print the necessary information on a Recall identification label. The completed
label should be attached to the vehicle’s upper radiator support.
Additional labels are available through the Subaru Claims Helpline at 1-866-782-2782.
WQF-42
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES
Credit to perform this recall will be based on the submission of properly completed repair order
information. Dealers may submit claims through Vehicle Claim Entry on Subarunet.com.
CLAIM
TYPE
CAMPAIGN
CODE
LABOR
LABOR OPERATION
RC
WQF-42
A109-111
0.2 hrs.
Replace RES
Transmitter Fobs
Bulletin Number: WQF-42; Date: February 22, 2013
Page 3