97AX

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
October 27, 2014
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming UPDATE 97AX – BCM Software
2015 MY Golf, GTI
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Upcoming UPDATE 97AX
Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:
This is to inform you of an upcoming UPDATE that will be visible in Elsa and ServiceNet on or about
October 28, 2014.
Please refer to the Elsa campaign/action screen for confirmation of whether the UPDATE applies to
each specific vehicle, and look to Elsa and ServiceNet for additional information and complete repair
instructions.
Consistent with general Volkswagen corporate policy governing UPDATEs, Volkswagen is not notifying
consumers. (UPDATEs differ from recalls and service actions; consumers are notified in writing of
recalls and service actions.) Each vehicle should be completed when it is in to the dealer for
maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered to
consumers until the UPDATE is completed.
To identify any vehicles in your inventory that are affected by this UPDATE, please run the “New and
CPO Inventory Open Campaign/Action Listing” report from the VIM system.
Please ensure that every affected vehicle gets the update before delivery to consumers. Your effort is
integral in reaching the highest quality expectations of Volkswagen customers.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Product Compliance
Attachment: UPDATE Data Sheet (1)
97AX/A9
UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
ELSA & VIM VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
VEHICLE COUNT
97AX
United States and Canada
2015 MY Golf, GTI
On or about October 28, 2014
BCM Software
Due to an over-sensitive diagnostic routine, the Body Control Module
(BCM) may incorrectly detect a short circuit for one front turn signal
and deactivate the flasher for one ignition cycle. This issue only
occurs during certain unique engine starting sequences and at cold
start.
Install new BCM software via SVM code 3B36
NVLW
TOTAL AFFECTED
USA: 8,934
Canada: 1,942
DEALER INVENTORY
USA: 3,163
Canada: 1,363
USA: 1
Canada: None
CPO INVENTORY
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
INITIAL PARTS ALLOCATION DATE
ADDITIONAL INFORMATION
Up to 40 TU
SEE UPDATE TECHNICAL BULLETIN
NONE
N/A
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.