97AX

UPDATE Technical Bulletin
October 28, 2014
97AX UPDATE – BCM Software (NVLW)
NOTE:
 Perform this UPDATE on all applicable vehicles within NEW VEHICLE LIMITED WARRANTY
 It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
 Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments):
UPDATE Code 97AX – BCM Software (NVLW)
Model(s)
Year
Engine Code
Trans. Code
Golf, GTI
2015
All
All
REVISION HISTORY
Revision
Date
Purpose
1
October 28,2014
Original publication
Condition
This update has been proactively released to prevent a false bulb failure warning.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:

Procedure is valid only for vehicles that show the 97AX code in Elsa, Campaign/Action Information
screen on the day of repair.

If the vehicle is sold it must be within the NEW VEHICLE LIMITED WARRANTY.

Procedure must be performed within the allotted time frame stated in this UPDATE.

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Page 1 of 9
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Technical Background
Due to an over-sensitive diagnostic routine, the Body Control Module (BCM) may incorrectly detect a
short circuit for one front turn signal and deactivate the flasher for one ignition cycle. This issue only
occurs during certain unique engine starting sequences and at cold start.
Production Solution
New software implemented into production CW 43/14.
Service
NOTE:
 Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa
printout showing the “open” status to the repair order.
 If this UPDATE appears to have already been performed but the code still shows open in Elsa,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
 Elsa may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
 Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
Page 2 of 9
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Step 1:
 Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
Tip: On the date of repair, print this
screen and keep a copy with the
repair order
 Ensure that the Status is “Open”


Note the Applicable Criteria ID
 for use in determining the
correct work to be done and
corresponding parts associated
Step 2:
 According to the table below, check and
if necessary, update software:
ODIS – enter Start Diagnosis=> Special
Functions=> Adapt Software test plan.
Update Programming Procedure
Tip:
To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance
2014603 “Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.
Page 3 of 9
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Note:
Prior to launching VAS Diagnostic Device application and starting control module update
process, confirm tester screen saver and power settings are off.
Failure to do so may result in the tester entering power save mode during data transfer, and
subsequent control module failure.
When using any tester in conjunction with a VAS 5054A wireless transmitter head for a flash
procedure:

Connect the tester using an Ethernet “hard line” cable between the tester and the online network. DO NOT USE WI-FI.

Connect a USB cable between the transmitter head and the tester. Failure to do so
may lead to errors during the flash procedure.

DISABLE BLUETOOTH and ensure that the tester is NOT communicating via
Bluetooth as the Bluetooth protocol is not a robust data transfer environment
for the flash process. DO NOT USE BLUETOOTH for flashing. Control module
failures caused by flashing via Bluetooth will not be covered.
All Volkswagen scan tool devices must only be used with their power adapters plugged in.
Under no circumstances should they be used on battery power alone during the programming
procedure.
Critical Warning: The Midtronics Battery Charger must be connected to the vehicle battery
for the duration of the programming, to ensure the battery state of charge remains above 12.5
volts during the update process. If the battery drops below 12.5 volts, the programming could
fail which may result in damage to the control module.
WARNING:
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that
personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away
from Radiator Fan(s) during Update Process!
Page 4 of 9
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
SVM Update Instructions

Connect the tester to the on-line network
using an Ethernet cable.

Connect the VAS 5054A transmitter head
to the VAS tester using the USB cable.

Disable Bluetooth by physically turning the
switch to the off position.
Note: If the Bluetooth wireless VAS 5054A
transmitter head is used in
conjunction with a VAS tester, the
transmitter head MUST BE
connected with a USB cable to the
tester.
Warning: The Bluetooth function of the
scan tool MUST BE
PHYSICALLY SWITCHED OFF
prior to performing this update.

1. Connect battery charger and scan tool to vehicle and navigate to Guided Fault Finding=>
Diagnosis=>Special Functions=>Adapting Software=>Perform Test.
2. Update the Body Control Module (AW09) using the SVM Unit code as listed in the table below:
3. If necessary, refer to instructions in TB, 2014603: 00 Software Version Management (SVM),
operating instructions.
Page 5 of 9
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Model
Engine
Old Software
Part No.
Old Software
Version
New
Software Part
No.
New
Software
Version
SVM
Action
Code
(or higher)
5Q0937086R
5Q0937086R
5Q0937086S
5Q0937086S
0104,0105
Golf,
GTI
All
5Q0937086T
5Q0937086T
5Q0937086AA
5Q0937086AA
5Q0937087M
5Q0937087M
5Q0937087N
5Q0937087P
0102,0103,
0104,0105
0106
3B36
5Q0937087N
5Q0937087P
4. Exit GFF and send the diagnostic protocol on-line when prompted.
Warranty
Claim Entry
Procedure
Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in Elsa on the day of repair. To help
ensure prompt and proper payment, attach the screen print to the repair order.
Claim Help
U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”
Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.
Page 6 of 9
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
SAGA Code 97AX Claim Entry Procedure
Check Elsa to confirm that this UPDATE code is open on the day of repair.
Service No.: 97AX
Damage Code: 0099
Parts Manufacturer/Vendor Code: WWO
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Check/UPDATE present. No further work required.
Repair operation:
0183 00 99
10 TU
-- OR -Check/UPDATE needed. Perform software update.
Repair operation:
9710 25 99
40 TU
There is NO reimbursement for wash or loaner vehicle!
If the vehicle is outside of the specified warranty period OR if customer refused repairs.
U.S. dealers: Submit the request through WISE under the Campaigns/Update/Recall Closure option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable
Service Number, Customer Information, Dealer Number and Date.
Page 7 of 9
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Required Parts and Tools
Tool Description
Tool No:
Always ensure the ODIS Service application and brand
diagnostic data versions are up-to-date prior to performing SVM.
VAS Diagnostic Device
InCharge 940 (INC-940)
Midtronics Battery Tester/Charger
or
GRX3000VAS
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.
Page 8 of 9
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 97AX
Dear Volkswagen Customer,
Today we performed UPDATE code 97AX on your vehicle. This UPDATE ensures the latest
available software is installed in your vehicle, and was performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!