2038996
Service Bulletin Details
Public Details for: 2038996
Summary to be provided on a future date.
- 2005 - 2004 - 2003 - 2002 - 2001 -
Models from 2005
2005 VOLKSWAGEN PASSAT |
Models from 2004
2004 VOLKSWAGEN PASSAT |
Models from 2003
2003 VOLKSWAGEN PASSAT |
Models from 2002
2002 VOLKSWAGEN PASSAT |
Models from 2001
2001 VOLKSWAGEN PASSAT |
Technical Bulletin Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To Passat 2001-2005 All All All All Condition 55 14 12 December 19, 2014 2038996 Supersedes Technical Bulletin V551406 dated December 12, 2014 to update attachments. Corrosion on Rear Lid around License Plate Light / Release Handle Assembly Corrosion on the rear lid in the cut-out sections for the license plate light / handle assembly (Figures 1 and 2). Figure 1 – Corrosion around License Plate Light Rear lid - edge corrosion in the cut-out sections for the license plate light / handle assembly. Figure 2 – Corrosion around License Plate Light Rear lid – corrosion in the contact area (inside and outside) of the license plate light / handle assembly. Page 1 of 7 plus attachments © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Note: To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual. Documentation required per Warranty Policies and Procedures Manual. For vehicles outside of the Limited Warranty Against Corrosion Perforation this Technical Bulletin is for information only. Technical Background Water ingress through the seal of the license plate light. Production Solution Corrections in the production process after discovering deviations. Page 2 of 7 plus attachments © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Service Procedure: 1. Replace the rear lid. Or 2. Repair the rear lid. Only perform this operation if the total repair cost is 80% or less of the total replacement cost. 1. Replace the Rear Lid: If the license plate light / handle assembly area in the rear lid exhibits through-corrosion (perforation), DO NOT repair, install a new rear lid. • Remove all necessary parts / trim pieces of the original rear lid. See Repair Group 70 and Repair Group 55 in Elsa. • Paint the new rear lid according to the Volkswagen guidelines. • Remove the original rear lid. See Repair Group 55 in Elsa. • Install the new rear lid. See Repair Group 55 in Elsa. • Replace the lock cylinder carrier (license plate light / release handle assembly). See Repair Group 55 in Elsa. • Install all remaining parts / trim pieces previously removed. See Repair Group 70 and Repair Group 55 in Elsa. • Adjust the rear lid fit according to the repair manual. See Repair Group 55 in Elsa. 2. Repair the Rear Lid: Before the repair, check the license plate light / handle assembly area in the rear lid. If the license plate light / handle assembly area exhibits through-corrosion (perforation), DO NOT repair, install a new rear lid. • Remove all necessary parts / trim parts from the rear lid. See Repair Group 70 and Repair Group 55 in Elsa. • Remove the rear lid. See Repair Group 55 in Elsa. • Remove the corrosion with a pneumatic brush grinder. Make sure that the edges of the rear lid do not get damaged. Note: If through-corrosion (perforation) is not present, rear lid replacement will only be accepted if it qualifies per the Reimbursement Policy section of the Warranty Policies and Procedure Manual. This section provides important guidelines when considering component repair vs. replacement options (the “80% rule”). • Apply a VOC compliant epoxy primer as an anti-corrosion treatment and primer (locally sourced). • Re-paint the rear lid according to the Volkswagen guidelines. Page 3 of 7 plus attachments © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin • Install the rear lid. See Repair Group 55 in Elsa. • Replace the lock cylinder carrier (license plate light / release handle assembly). See Repair Group 55 in Elsa. • Install all remaining parts / trim pieces previously removed. See Repair Group 70 and Repair Group 55 in Elsa. • Adjust the rear lid fit according to the repair manual. See Repair Group 55 in Elsa. Warranty Note: • Dealers may complete the repair as described without prior authorization (through a WISE Warranty Repair Acceptance request). • Documentation required: Clear pictures, completed estimate and body shop invoice must be saved and kept on file at the Dealership for audit purposes. • Labor time units (TU), Material units (MU), and Material unit rate are correct at the time of publication. The time units and/or material units may differ if the repair catalogue is updated. The information in the repair catalogue applies, except for the open time items (labor operations ending in 99) which are calculated at actual time multiplied by the body shop labor rate. The material allowance (Paint material price per unit) is subject to change. Refer to WISE > Resource Center > Forms > Paint/Corrosion for the most current forms. • This section is applicable for vehicles within the terms of Volkswagen’s Limited Warranty Against Corrosion Perforation. For vehicles outside the terms of the Limited Warranty Against Corrosion Perforation this section is for information only. • This bulletin may be provided to outside shops to ensure the proper repair is completed. Note: Claim Processing Options Option 1: Utilize the attached form examples and interactive forms on WISE to assist with calculating the reimbursement amounts. This will expedite the claim review process and reduce the time to pay the claim. Note that miscalculations are subject to claim adjustment. For the complete set of pre-populated Paint/Corrosion Claim Form templates associated with this Technical Bulletin, refer to WISE > Resource Center > Forms > Paint/Corrosion. Option 2: Email repair estimates to [email protected]. The Paint and Corrosion Team will calculate the warranty allowance and complete the required form(s) on behalf of the dealer. Page 4 of 7 plus attachments © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and 1) Procedures Manual Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To Passat 2001-2005 All All All All SAGA Coding 1) Claim Type: 160 Damage Service Number: HST Damage Location (Depends on Service No.) -- 030 Code 5559 0003 Parts Manufacturer Passat (3B3) 030 2) Repair Please use the following part number in “Outside Materials” 4) LACKMATF: Paint and Materials MU @ $12 per unit Epoxy Primer (Locally Sourced) Claim Dollar Amount (MAX: $40) Please use the following Labor Operation in “Outside Labor” 4) Select the appropriate Labor Operation below: - L0010000: External Painting-straight color Claim Dollar Amount - L0020000: External Painting-metallic/2-layer - L0030000: External Painting-pearl color Use this for all body repair in this bulletin: Claim Dollar Amount - A0041000: Body Shop repair no paint Replace Please use the following part number in “Outside Materials” LACKMATF: Paint and Materials 4) MU @ $12 per unit Please use the following Labor Operation in “Outside Labor” 4) Page 5 of 7 plus attachments © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Select the appropriate Labor Operation below: - L0010000: External Painting-straight color Claim Dollar Amount - L0020000: External Painting-metallic/2-layer - L0030000: External Painting-pearl color Use this for all body repair in this bulletin: Claim Dollar Amount - A0041000: Body Shop repair no paint Causal Part: L00#0000 Diagnostic Time 4) GFF Time expenditure 01500000 = 00 TU max. NO Road Test 01210002 = 00 TU NO 01210004 = 00 TU Technical Diagnosis 01320000 = 00 TU NO Claim Comment: Input “As per Technical Bulletin 2038996” in comment section of Warranty Claim. 1) For Vehicles outside the Limited Warranty Against Corrosion Perforation this bulletin is information only 2) Corrosion claim vendor code will be the damage location. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policies and Procedures Manual. 5) See attachment “srt_reference_table.pdf” for labor time reference. Page 6 of 7 plus attachments © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Required Parts and Tools Replacement Part No: Part Description Quantity 3B5 827 025 AL Rear Trunk Lid 1 3B5 827 297 C Lock Cylinder Carrier 1 Repair Part No: Part Description Quantity 3B5 827 297 C Lock Cylinder Carrier 1 For Special Tools see Repair Manual. Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 7 of 7 plus attachments © 2014 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Paint/Corrosion Claim Form 400000 Dealer No. Repair Order No. 910000 VIN (17-Digits) WVWPD63BX4E000000 Color No. (4-digit ElsaPro Paint No.) L041 Dealer Labor Rate If repeat repair, provide explanation in box below: 100.00 Paint material price per unit Service No. Damage Code Dmg Loc Part manufacturer (Vendor Code) 5559 0003 030 030 12.00 Dealer-owned paint shop? Yes Original paint material? Yes Description of Repair Paint rear lid Paint Labor Operation(s) No No Time Units Mat'l Units 55907903 160 51017133 190 9 Verify ALL Labor Operation Time Units and Material Units Note: Authorization and claim reimbursement are contingent on the usage of original parts for the repair Body Painting Prep Time The vehicle history must be checked for any previous damage. Digital photographs must be included with the repair order per VWoA instructions. If there is a sublet invoice for painting, the invoice amount must be split between outside (sublet) labor and outside (sublet) material. Part Number Part Description EPOXY Part Qty Epoxy Primer Part Price per Unit 1 $ Total Part Price 40.00 Example Part Qty and Part Price per Unit only All other parts should be claimed separately in the SAGA claim Description of Repair Outside Material 70871900 30 Remove and install rear logo 66511900 20 Remove and install rear lettering 66501900 20 Replace lock cylinder carrier 55571950 10 Remove corrosion on rear lid 55906300 90 Wax body 51017500 30 Example Time Units Part Amount Subtotal $ 40.00 Body Labor Subtotal 200 $ 108.00 Total TU/MU 550 Total Parts Amount $ 148.00 Authorization Date TB 2038996 Authorization valid until: Warranty VW Representative Name (printed) 9 Time Units Total Paint Material Amount VW Representative Authorization No. Repair/Replace Labor Operation(s) 350 Remove and install rear lid trim Full pre-populated forms can be found in the following location: WISE > Resource Center > Forms > Paint/ Corrosion > TB# Form specific to the vehicle and the repair. LACKMATF Paint Subtotal VW Representative Signature 9 L00#0000 $ 350.00 A0041000 $ 200.00 Parts and Materials: $ 148.00 Total: $ 698.00 Paint/Corrosion Claim Form 400000 Dealer No. Repair Order No. 910000 VIN (17-Digits) WVWPD63BX4E000000 Color No. (4-digit ElsaPro Paint No.) L041 Dealer Labor Rate If repeat repair, provide explanation in box below: 100.00 Paint material price per unit Service No. Damage Code Dmg Loc Part manufacturer (Vendor Code) 5559 0003 030 030 12.00 Dealer-owned paint shop? Yes Original paint material? Yes Description of Repair Paint new rear lid Paint Labor Operation(s) No No Time Units Mat'l Units 55906150 110 51017153 160 9 Verify ALL Labor Operation Time Units and Material Units Note: Authorization and claim reimbursement are contingent on the usage of original parts for the repair Body Painting Prep Time The vehicle history must be checked for any previous damage. Digital photographs must be included with the repair order per VWoA instructions. If there is a sublet invoice for painting, the invoice amount must be split between outside (sublet) labor and outside (sublet) material. Part Number Part Description EPOXY Part Qty Epoxy Primer Part Price per Unit 1 $ Total Part Price 40.00 Description of Repair Paint Subtotal Repair/Replace Labor Operation(s) 270 9 Time Units Remove and install rear lid 55901900 70 Replace rear lid 55905550 90 Wax body 51017500 30 Example Part Qty and Part Price per Unit only All other parts should be claimed separately in the SAGA claim Full pre-populated forms can be found in the following location: WISE > Resource Center > Forms > Paint/ Corrosion > TB# Form specific to the vehicle and the repair. Outside Material LACKMATF Part Amount Subtotal $ 40.00 Body Labor Subtotal 190 Total Paint Material Amount $ 108.00 Total TU/MU 460 Total Parts Amount $ 148.00 VW Representative Authorization No. Authorization Date TB 2038996 Authorization valid until: Warranty VW Representative Name (printed) VW Representative Signature 9 L00#0000 $ 270.00 A0041000 $ 190.00 Parts and Materials: $ 148.00 Total: $ 608.00 SRT Reference Table for TPI# 2038996 Repair (B5 Passat) – Models(3B3) Body Labor Labor Operation: Remove and install rear lid trim 70 87 19 00 = 30 TU Labor Operation: Remove and install rear logo 66 51 19 00 = 20 TU Labor Operation: Remove and install rear lettering 66 50 19 00= 20 TU Labor Operation: Replace lock cylinder carrier 55 57 19 50 = 10 TU Labor Operation: Remove corrosion on rear lid 55 90 63 00 = * TU Labor Operation: Wax body 51 01 75 00 = 30 TU Multiply claim time units x warranty labor rate. Enter in SAGA under Outside Labor Operation: A0041000 Refinish Labor Labor Operation: Prepare painting 51 01 71 33 = 190 TU Labor Operation: Paint rear lid (Removed) 55 90 79 03 = 160 TU Multiply claim time units x warranty labor rate. Enter in SAGA under Outside Labor Operation: L00#0000* *Please see warranty table for proper labor operation Outside Materials Labor Operation: Paint rear lid 9 MU Multiply claim material units x $12.00. Enter in SAGA under Outside Materials: LACKMATF * Rear lid replacement should be considered if the total repair cost will exceed 80% of the total replacement cost. Refer to the Reimbursement Policy section of the Warranty Policies and Procedure Manual. This section provides important guidelines when considering component repair vs. replacement options (the “ 80% rule” ). Replace (B5 Passat) – Models(3B3) Body Labor Labor Operation: Remove and install rear lid 55 90 19 00 = 70 TU Labor Operation: Replace rear lid 55 90 55 50 = 90 TU Labor Operation: Wax body 51 01 75 00 = 30 TU Multiply claim time units x warranty labor rate. Enter in SAGA under Outside Labor Operation: A0041000 Refinish Labor Labor Operation: Prepare painting 51 01 71 53 = 160 TU Labor Operation: Paint new rear lid (Removed) 55 90 61 50 = 110 TU Multiply claim time units x warranty labor rate. Enter in SAGA under Outside Labor Operation: L00#0000* *Please see warranty table for proper labor operation Outside Materials Labor Operation: Paint new rear lid 9 MU Multiply claim material units x $12.00. Enter in SAGA under Outside Materials: LACKMATF