PI0345C
Service Bulletin Details
Public Details for: PI0345C
Summary to be provided on a future date.
- 9999 -
Models from 9999
9999 GMC GMC |
File in Section: Service Bulletin Bulletin No.: Date: PI0345C June, 2013 PRELIMINARY INFORMATION Subject: Inspect XM/Cellular Mobile Phone/OnStar® Antenna for Looseness or Damage, XM/ Cellular/OnStar® Reception Performance Degraded, Rattle/Flutter/Squeak Noise, Wind Noise/Whistle at Highway Speeds, Water Leak on Headliner at Sunvisor Models: 2010-2014 Cadillac Escalade Models 2010-2013 Chevrolet Avalanche, Silverado LD Models 2010-2014 Chevrolet Silverado HD, Suburban, Tahoe 2010-2013 GMC Sierra LD Models 2010-2014 GMC Sierra HD Models, Yukon Models This PI is being revised to add the 2014 model year and update the Warranty Information. Please discard PI0345B. The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI. Condition/Concern Some customers may comment on finding any of the conditions noted below: • Poor reception or degraded performance of XM, cellular mobile phone, and/or OnStar® in some geographic areas. • Rattle/squeak noise, and/or a whistle/flutter wind noise at highway speeds, which may appear most evident near the left middle or rear of the headliner. • Water leak on headliner above the driver's seat and/or on the floor in the driver's area. The cause of this condition may be looseness and/or damage of the XM/cellular mobile phone/OnStar® antenna, which may affect the grounding of the antenna and may allow a rattle/wind noise at highway speeds and/or a water leak. 2555896 Though difficult to detect evidence of impact damage, upon inspection of the antennas returned in warranty, there is a likelihood this damage occurred during vehicle transportation to dealerships. The result of impact damage is most often to the underside retainer (1), which is found to be bent backward or otherwise damaged and no longer provides proper retention. Recommendation/Instructions Inspect new vehicles right after receipt from the vehicle carrier. Process transportation claims as appropriate. 2555891 Grasp and physically inspect the XM, cellular mobile phone, and/or OnStar® antenna for looseness and/or damage. If the antenna is mounted securely and exhibits no signs of physical damage, follow regular diagnostic information in SI to address any customer concern. If the antenna is loose or damaged, it must be replaced. Refer to Cellular Communications/Digital Radio Antenna Replacement in SI. Parts Information Part Number Description Qty 25815079 ANTENNA ASM-DIGITAL RDO & M/TEL & VEH LOCC (2010 MY) 1 20850446 ANTENNA ASM-M/TEL & VEH LOC (2010 MY) 1 20849992 ANTENNA ASM-M/TEL & VEH LOC (2011–14 MY) 1 20791465 ANTENNA ASM-DIGITAL RDO & M/TEL & VEH LOCC (2011– 14 MY) 1 Warranty Information For vehicles repaired under warranty, use: Labor Operation 3422580 Description Mobile Telephone Digital Antenna Replacement Labor Time Use Published Labor Operation Time