PI1000

File in Section:
Service Bulletin
Bulletin No.:
Date:
PI1000
June, 2013
PRELIMINARY INFORMATION
Subject:
HVAC “Sync” Function May Not Retain Selection After Key Cycle
Models:
2014 Chevrolet Silverado 1500 Light Duty
2014 GMC Sierra 1500 Light Duty
Equipped with Automatic HVAC (RPO CJ2)
Built Prior to June 10, 2013
Condition/Concern
Some customers may comment that the HVAC "SYNC" function that synchronizes the passenger's side temperature
to the driver's will not retain over a key cycle.
The base factory defaults in the personalization settings may not have been completely set up during initialization.
Recommendation/Instructions
Using the vehicle's personalization settings menu, restore the vehicle settings as outlined in the procedures below.
Use the Customer Preset Form to note any personal settings to be restored after reset.
Base Radio
1. Press the HOME button on the faceplate.
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2. Select the settings icon using the menu knob and press to select.
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3. Scroll down the list and select “Return to Factory Settings.”
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4. Select Restore Vehicle Settings from the menu.
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5. Press the Confirm button to restore the settings.
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6. Press the Dismiss button to return to Return to Factory Settings menu.
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7. Press the HOME button on the faceplate from this screen.
Uplevel Radio
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1. Press the HOME button on the faceplate (9).
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2. Press the Settings icon on the screen.
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3. Scroll down and select “Return to Factory Settings.”
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4. Select Restore Vehicle Settings from the menu.
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5. Press the Restore button.
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6. Press OK button to return to Return to Factory Settings menu.
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7. Press the HOME button on the faceplate from this screen.
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation
Description
Labor Time
2880058*
Perform Vehicle Settings Reset
0.4 hr
*This is a unique labor operation for bulletin use only. It will not be published in the Labor Time Guide.
Customer Preset Form
Date:
This form is intended to capture a customer’s information prior to the Software Update or reset. Please take the time prior to
performing the update to capture customer’s settings. This form will then be utilized to repopulate the information/settings prior to
re-delivery of the vehicle to the customer.
Please Note: The customer information captured on this form may only be used for purposes of restoring the customer's prior
settings. Please ensure this form is appropriately secured so that only authorized personnel can access the customer
information, and after the customer’s prior settings have been restored, this form is disposed of in accordance with
applicable law.
Customer Information
First:
Last:
Vehicle Information
Model:
VIN:
Home Page (Page 1) List of Name(s) of the icons as they appear on the screen prior to update
Home Page (Page 2) List of Name(s) of the icons as they appear on the screen prior to update
App Tray: List Name(s) and location of icons as they appear before the update
After a software update or reset, all settings will revert back to the factory setting. All settings underlined are the
factory settings. If the customer’s selection is equal to the factory setting, it is not necessary to reset that setting after
the update.
Settings Selections:
Time & Date (Select One):
Set Time -> Auto Set:
Cell Network or Manually
Clock Display:
On Off
Language (Select One):
English (US) Spanish French (Canadian)
Radio:
Manage Favorites:
Description: (Name on Screen)
Description: (Name on Screen)
1.
21.
2.
22.
3.
23.
4.
24.
5.
25.
6.
26.
7.
27.
8.
28.
9.
29.
10.
30.
11.
31.
12.
32.
13.
33.
14.
34.
15.
35.
16.
36.
17.
37.
18.
38.
19.
39.
20.
40.
Number of Favorites Shown:
Auto Record Number _____
Auto Volume (if equipped):
Off Low Med- Low Med Med– High High
Bose AudioPilot (if equipped)
On Off
Maximum Start Up Volume:
Record Number _____
Vehicle Settings: (Circle Matching Setting from the Right)
Climate and Air Quality:
Auto Fan Max Speed
Low Med High
Air Quality Sensor (if equipped)
Off Low Sensitivity High Sensitivity
Auto Defog
On Off
Auto Rear Defog
On Off
Collision/Detection System:
Alert Type
Beeps Safety Alert Seat
Auto Collision Preparation
(if equipped)
Off Alert and Brake Alert
Go Notifier (if equipped)
On Off
Side Blind Zone Alert
On Off
Comfort & Convenience:
Auto Memory Recall
Off On-Driver Door Open On-At Ignition On
Easy Exit Options
On Off
Chime Volume
Record Number:_____
Reverse Tilt Mirror
Off On-Driver and Passenger On-Driver On-Passenger
Lighting:
Vehicle Locator Lights
On Off
Exit Lighting
Off 30 Sec 60 Sec 120 Sec
Power Door Locks:
Unlocked Door Anti-Lockout
On Off
Auto Door Unlock
Off All Doors Driver Door
Delayed Door Lock
On Off
Remote Lock, Unlock, Start:
Remote Unlock Light Feedback
Off Flash Lights
Remote Lock Feedback
Off Lights & Horn Lights Only Horn Only
Remote Start Auto-Cool Seats
(if equipped)
On Off
Remote Start Auto-Heat Seats
On Off
Passive Door Unlock
All Doors Driver Door
Passive Door Lock
Off On With Horn Chirp On
Remote Left in Vehicle Alert
On Off
Bluetooth
Vehicle Settings should be reset with Customer (redelivery opportunity)
Voice:
Prompt Length
Short Long
Audio Feedback Speed
Slow Medium Fast
Display:
Mode
Auto Day Night
Proximity Sensing
On Off
Rear Camera:
Guidance Lines
On Off
Rear Cross Traffic Alert
(if equipped)
On Off
Rear Park Assist Symbols
On Off
Navigation (Menu):
Navigation Voice Preferences:
Voice Prompts
On Off
Voice Volume
Record Voice Volume Number _____
Prompts during Calls
On Off
Traffic:
Show Flow on Map
On Off
Show Icons on Map
On Off
Traffic Routing Preferences
Avoid Slow Auto Avoid Ask Me Before
Traffic Types:
Check the appropriate lines.
_____ Traffic Delays
_____ Road Construction
_____ Road Close
_____ Advisory
Map View:
Check the appropriate line
_____ 3D View
_____ Heading Up View
_____ North Up View
Audio Information
On Off
Routing Preference:
Route Style
Fast Eco Friendly Short
Use Toll Roads
On Off
Use Freeways
On Off
Use Carpool Lanes
On Off
Avoid Slow Traffic
On Off
Use Ferries
On Off
Use Tunnels
On Off
Use Time Restricted Roads
On Off
Display “Places of Interest” Icons
On Off
If “Places of Interest” are on please check
appropriate lines>
_____ Fuel and Auto
_____ Food and Nightlife
_____ Travel and Lodging
_____ Shopping and Services
_____ Banking and Financial
_____ Community and Emergency
_____ Sports and Entertainment
_____ Tourist and Cultural
_____ Other Businesses
_____ Safety Cameras
Special Note:
This form is not intended to be all encompassing; Dealership personnel will help reset the following items when the
vehicle is re-delivered to the customer:
– Memory Seat Settings
– Individual Remote/Key Fob settings
– Mirror Pre-sets
– Repair Blue-tooth devices (Note: When re-pairing the phone for the customer, the previously paired device must be
removed from the phone)