2031196
Service Bulletin Details
Public Details for: 2031196
Summary to be provided on a future date.
Models from 2012
2012 VOLKSWAGEN TOUAREG |
Models from 2011
2011 VOLKSWAGEN TOUAREG |
UPDATE Technical Bulletin October 10, 2012 2031196 UPDATE – 23K9 Touareg TDI Software (FED_EMS) NOTE: • Perform this UPDATE on all applicable vehicles within FEDERAL EMISSIONS WARRANTY • It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO RETAIL SALE. • Inform customers that this UPDATE will be available free of charge as long as their vehicle is within the Warranty parameters outlined in this UPDATE. NOTE: Required DMS Wording/Programming Text (SAGA claim comments): UPDATE 23K9 Touareg TDI Software (FED_EMS) Model(s) Year Engine Code Trans. Code From To Touareg 2011 3.0L (CATA) All WVG___BP_BD001104 WVG___BP_BD007581 Touareg 2012 3.0L (CATA) All WVG___BP_CD000029 WVG___BP_CD012261 REVISION HISTORY Revision Date Purpose 1 October 10, 2012 Original publication Condition This update has been proactively released to prevent a MIL ON condition with the following DTCs stored in ECM/EDC Fault Memory: • P208C – Reductant Pump “A” Control Circuit Low • P208E – Reductant Injection Valve Stuck Closed Bank 1 Unit 1 • P20EE – SCR NOx Catalyst Efficiency Below Threshold Bank 1 • P150A – Engine Off Timer Performance This UPDATE is in effect until removed. Vehicle must meet all of the following criteria: • Procedure is valid only for vehicles that show the 23K9 code in ElsaWeb, Campaign/Action Information screen on the day of repair. • If the vehicle is sold it must be within the FEDERAL EMISSIONS WARRANTY Page 1 of 6 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. UPDATE Technical Bulletin • Procedure must be performed within the allotted time frame stated in this UPDATE. • Procedure must be performed on applicable vehicles in dealer inventory prior to sale. Technical Background Diagnostic strategy of ECM software is too sensitive causing the MIL to illuminate and the following faults to set in the ECM/EDC memory during system checks: • • • • P208C – Reductant Pump “A” Control Circuit Low P208E – Reductant Injection Valve Stuck Closed Bank 1 Unit 1 P20EE – SCR NOx Catalyst Efficiency Below Threshold Bank 1 P150A – Engine Off Timer Performance Production Solution Not applicable. Service NOTE: • ElsaWeb is the only valid inquiry/verification source. Check ElsaWeb on the day this vehicle UPDATE will be performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an ElsaWeb printout showing the “open” status to the repair order. • If this UPDATE appears to have already been performed but the code still shows open in ElsaWeb, contact Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not yet entered a claim for it in the system. • ElsaWeb may also show additional open action(s); if so, inform your customer - this work can be done while the vehicle is in for this UPDATE. • Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any questions. Update Programming Procedure: Tip: To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance 2014603 “Software Version Management”. The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim. Page 2 of 6 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. UPDATE Technical Bulletin Note: Prior to launching VAS-PC application and starting control module update process, confirm tester screen saver and power settings in accordance with ServiceNet=> Workshop Equipment=> VAS Tester=> Service Information=> 2012=> Circular # VVT-12-02. Failure to do so may result in the tester entering power save mode during data transfer, and subsequent control module failure. When using a VAS 6150/5051B or VAS 5052A tester in conjunction with a VAS 5054A wireless transmitter head for a flash procedure, please connect a USB cable between the transmitter head and the tester. Failure to do so may lead to errors during the flash procedure. VAS tools must only be used with their power adapters plugged in. Under no circumstances should they be used on battery power alone during the programming procedure. Update the Engine Control Module using the SVM Unit code as listed in the table below: New New Model Engine Old Software Old Software Part Software Part No. Software Version No. Version (or higher) SVM Action Code Y945 0002 7P0 907 401E Touareg 3.0L (CATA) 0003 0004 7P0 907 401J 0003 363C 0005 7P0 907 401J 0001 0002 The procedure can be found in GFF under Functions/ Component Selection, Software Version Management, Adapting Software. WARNING: Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process! Page 3 of 6 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. UPDATE Technical Bulletin Warranty Claim Entry Procedure Enter your claim immediately upon completion of the UPDATE. Claims will only be paid for vehicles that show this UPDATE code open in ElsaWeb on the day of repair. To help ensure prompt and proper payment, attach the screen print to the repair order. Claim Help U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with claim entry. Canadian dealers - Contact your Warranty Campaign Specialist. For contact information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns – “Warranty Campaign Specialist.” Required Customer Ensure customers are aware of all work performed on the vehicle by recording the Notification information on the repair order. Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair order and take the time to explain this UPDATE to your customer. SAGA Code 23K9 Claim Entry Procedure Check ElsaWeb to confirm that this UPDATE code is open on the day of repair. Service No.: 23K9 Damage Code: 0099 Parts Manufacturer/Vendor Code: BPG Claim Type Sold vehicle = 7 10 Unsold vehicle = 7 90 Accounting Instructions Criteria I.D. 01 Check/UPDATE present. No further work required. Repair operation: 0183 00 99 10 TU -- OR -Check software level. Installed new Software. Repair operation: 2360 25 99 65 TU There is NO reimbursement for wash or loaner vehicle! If vehicle is not eligible for repair under this UPDATE (i.e.: totaled status) OR if customer refused repairs. Fax the Repair Order to VWoA at (248) 754-5093 and provide VIN, applicable Service Number, Customer Information, Dealer Number and Date Page 4 of 6 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. UPDATE Technical Bulletin Required Parts and Tools Tool Description Tool No: Midtronics Battery Tester/Charger INCharge 940 (INC-940) VAS Diagnostic Tool VAS-PC, 5051B, 5052A, 6150X (Base CD V19.01.00 and Brand DVD V19.18.00 or higher) Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 5 of 6 © 2012 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. UPDATE Technical Bulletin UPDATE FACT SHEET – UPDATE 23K9 Dear Volkswagen Customer, Today we performed UPDATE code 23K9 on your vehicle. This UPDATE installs new ECM/EDC software to prevent a false illumination of the check engine light. This UPDATE was performed for you free of charge. Volkswagen periodically makes updates like this available in order to ensure our customer’s continued satisfaction with the quality of their Volkswagen vehicles. We at Volkswagen are committed to providing our customers with reliable, quality products that are a pleasure to drive and own. If you should ever have any questions or vehicle concerns, your authorized Volkswagen dealer will be pleased to assist you. Thank you for driving a Volkswagen!