14M01

Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
March 3, 2016
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 14M01 – Supplement #5
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a
DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
REF :
Customer Satisfaction Program 14M01 – S3 Dated June 1, 2015
Technical Service Bulletin (TSB) 15-0120 – Excessive Transmission Clutch
Shudder DPS6 Automatic Transmission and/or Transmission Fluid Leak
New! REASON FOR THIS SUPPLEMENT
• Rental Vehicles: Rental coverage for repairs delayed due to back ordered parts are preapproved up to ten (10) days. For rental coverage exceeding 10 days, contact the Special
Service Support Center (SSSC) for prior approval.
PROGRAM TERMS
This program extends the coverage of the DPS6 Transmission input shaft seals, clutch and
transmission software calibration to seven (7) years of service or 100,000 miles from the warranty
start date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limits,
this coverage will last through January 31, 2015. Coverage is automatically transferred to subsequent
owners.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty Powertrain coverage. Repairs for vehicles covered by New Vehicle Limited
Warranty Powertrain coverage should be claimed using the Labor Operation Codes provided in TSB
15-0120.
VEHICLES COVERED BY THIS PROGRAM
Certain 2011 through 2014 model year Fiesta vehicles equipped with a DPS6 transmission built at the
Cuautitlan Assembly Plant from November 3, 2009 through June 5, 2013; and certain 2012 through
2014 model year Focus vehicles equipped with a DPS6 transmission built at the Michigan Assembly
Plant from August 1, 2010 through June 5, 2013. Affected vehicles are identified in OASIS.
NOTE: Vehicles having a build date of June 6, 2013 or later have improved transmission input shaft
seals that are not likely to experience leaks.
REASON FOR PROVIDING ADDITIONAL COVERAGE
Some of the affected vehicles may exhibit excessive transmission clutch shudder during light
acceleration. These issues may be due to fluid contamination of the clutch caused by leaking input
shaft seals. Vehicles may or may not exhibit transmission fluid leaking from the clutch housing.
 Copyright 2016 Ford Motor Company
SERVICE ACTION
If an affected vehicle exhibits this condition and is beyond New Vehicle Limited Warranty Powertrain
coverage, dealers are to perform diagnosis and repairs consistent with TSB 15-0120. This service
must be performed at no charge to the vehicle owner.
NOTE: As of August 4, 2015, vehicles repaired under 14M01 do not require the completion of 15B22
(if open in OASIS). A claim to 14M01 will automatically close 15B22.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters were mailed beginning the week of July 28, 2014. Dealers should repair any affected
vehicles that exhibit excessive transmission clutch shudder during light acceleration, or transmission
fluid leaking from the clutch housing, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
DPS6 Diagnosis and Repair Summary Flow Chart
Attachment V:
DPS6 TSB/FSA Warranty Coverage Summary
Attachment VI:
Claiming Instructions for Parts Delay Greater than 30 Days
Owner Notification Letter with Attachment of Normal Operation of DPS6
QUESTIONS & ASSISTANCE
Special Service Support Center (Dealer Assistance Only)
Sincerely,
Michael A. Berardi
 Copyright 2016 Ford Motor Company
1-800-325-5621
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 14M01 – Supplement #5
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
OASIS ACTIVATED?
Yes, OASIS was activated on July 21, 2014.
FSA VIN LIST ACTIVATED?
FSA VIN list will not be activated for this service action.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Owners of affected vehicles will be directed to dealers only if the vehicle exhibits the covered
condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are not eligible for this service action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the
Special Service Support Center to request approval prior to the repair of any related damage.
Requests for approval after completion of the repair will not be granted.
ADDITIONAL LABOR TIME
• If a condition exists that requires additional labor to complete the repair, call the Special
Service Support Center to request approval prior to performing any additional labor.
Requests for approval after completion of the repair will not be granted.
• If you encounter aftermarket equipment or modifications to the vehicle which might prevent the
repair of the covered condition, call the Special Service Support Center.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires January 31, 2015.
• Refunds will only be provided for the parts and labor cost associated with repairs to the clutch,
transmission input shaft seals, or calibration updates to the transmission software.
New! RENTAL VEHICLES
Dealers are pre-approved for up to 10 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is
at the dealership for part replacement. Prior approval for more than 10 rental days is required from
the SSSC via the SSSC Web Contact Site.
 Copyright 2016 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 14M01 – Supplement #5
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
CLAIMS PREPARATION AND SUBMISSION
•
•
•
•
•
•
•
•
•
•
Enter claims using Direct Warranty Entry (DWE).
Refer to ACESII manual for claims preparation and submission information.
Related damage must be claimed on a repair line that is separate from the repair line on which
the FSA is claimed. Related damage requires prior approval from the Special Service Support
Center.
"MT" labor should be submitted on a separate repair line with the related damage flag
checked. "MT" labor requires prior approval from the Special Service Support Center.
Submit refunds on a separate repair line.
- Program Code: 14M01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts.
Enter the total amount of the rental expense under Miscellaneous Expense code "Rental".
PROGRAM TERMS: This program extends the coverage of the Automatic Transmission
software calibration, clutch, and transmission input shaft seals to seven (7) years of service or
100,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle
has already exceeded the mileage limits, this coverage will last through January 31, 2015.
This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be
claimed using the Labor Operation Codes provided in TSB 15-0120. If the vehicle is beyond
coverage of the New Vehicle Limited Warranty and covered by an Extended Service Plan
(ESP), claim repairs to this program (FSA 14M01) instead of the ESP Plan.
Separate labor operations have been created to enable dealers to submit a repair order for
diagnostic labor only. Refer to Attachment VI - Claiming Instructions for Parts Delay Greater
than 30 Days.
NOTE: Some vehicles covered by 14M01 may also be eligible for coverage by 14M02
(Transmission Control Module Extended Warranty Coverage) and/or 15B22 (Transmission
Control Module Reprogramming for Overt TCM Failure Warning). Always consult OASIS to
determine repairs and coverages that apply.
NOTE: As of August 4, 2015, vehicles repaired under 14M01 do not require the completion of
15B22 (if open in OASIS). If both programs are open and 14M01 is performed, only claim
14M01. A claim to 14M01 will automatically close 15B22.
 Copyright 2016 Ford Motor Company
ATTACHMENT II
Page 1 of 4
Customer Satisfaction Program 14M01 – Supplement #5
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
LABOR ALLOWANCES
Labor allowances are consistent with TSB 15-0120. Repairs for vehicles covered by New Vehicle
Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 15-0120.
Description
Labor Operation
Vehicle Application
Labor Time
Labor to be claimed at initial diagnosis
Reprogram TCM and Perform
Shudder Diagnosis – PASS (Shudder
less than 250 RPM)
(Closes FSA 15B22 if open)
Includes performing the pinpoint test
Reprogram TCM and Perform
Shudder Diagnosis – FAIL (Shudder
greater than 250 RPM)
(Closes FSA 15B22 if open)
Includes performing the pinpoint test
2012-2014MY FOCUS
1.1 Hours
14M01H
2011-2014MY FIESTA
2012-2014MY FOCUS
1.1 Hours
1.1 Hours
14M01L
2011-2014MY FIESTA
1.1 Hours
Labor to be claimed during repairs
Replace the Clutch
•
Includes post road test
•
May be claimed with
14M01L (if not previously
claimed)
Replace the Clutch and Both Input
Shaft Seals
•
Includes post road test
•
May be claimed with
14M01L (if not previously
claimed)
Clean the Clutch and Replace Both
Input Shaft Seals
•
Includes post road test
•
May be claimed with
14M01L (if not previously
claimed)
Replace the Clutch after Cleaning
This operation requires a Prior
Approval Code and can only be
claimed with Labor Operation
14M01P. Includes time for Prior
Approval and post road test.
2012-2014MY FOCUS
5.0 Hours
14M01M
2011-2014MY FIESTA
4.5 Hours
2012-2014MY FOCUS
5.4 Hours
2011-2014MY FIESTA
4.9 Hours
2012-2014MY FOCUS
6.2 Hours
2011-2014MY FIESTA
5.7 Hours
2012-2014MY FOCUS
5.4 Hours
2011-2014MY FIESTA
4.9 Hours
14M01N
14M01P
14M01Q *
* NOTE: U.S. Ford and Lincoln Dealerships need to obtain prior approval before proceeding with the installation of a new
clutch after cleaning (Labor Operation 14M01Q). Refer to Technical Information Attachment III for the Prior Approval
Process.
 Copyright 2016 Ford Motor Company
ATTACHMENT II
Page 2 of 4
Customer Satisfaction Program 14M01 – Supplement #5
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
PARTS REQUIREMENTS / ORDERING INFORMATION
Seal Kits (Order per Application)
Part Number
Description Seal Kits Contain all Required Seals and Hardware
to Complete the Repair
EV6Z-7052-C* or
Focus Seal Kit (see page 4 of 4 for kit contents)
1
Fiesta Seal Kit (see page 4 of 4 for kit contents)
1
Order
Quantity
EV6Z-7052-A*
EV6Z-7052-D* or
EV6Z-7052-B*
* Either part number can be used for repairs.
Clutch Assembly (Order per Application)
Part Number
Description
Order
Quantity
BV6Z-7B546-F
Dual Clutch Assembly Kit
•
All Focus Vehicles
•
Fiesta Vehicles built on or after 1/13/2011
1
AE8Z-7B546-E
Dual Clutch Assembly Kit for Fiesta built on or before 1/12/2011
1
AE8Z-7007-A
Engine to Transaxle Separator Plate –1.6L Engines (Fiesta)
1
(1.6L Only)
Part Number
Motorcraft and Other Supplies
Quantity
XT-11-QDC
Motorcraft® Dual Clutch Transmission Fluid
Up to
1 Quart
PM-4-A
Motorcraft® Metal Brake Parts Cleaner (Up to 6 Cans Required)
Up to 6
Cans
BE8Z-6731-AB
Motorcraft® Oil Filter FL-910-S
1
1S7Z-6840-AA
Oil Filter Cooler Adapter Gasket (Focus)
1
BE8Z-6L621-A
Oil Cooler Assembly Seal (Fiesta, if needed due to damage)
1
XO-5W20-QSP
Motorcraft® 5W20 Premium Synthetic Blend Motor Oil
XL-2
Motorcraft® High Temperature Nickel Anti-Seize Lubricant
As Needed
F1FZ-7H183-A
Differential Seal Plugs
(1 package of 2 seal plugs, can be used for multiple repairs)
As Needed
Other Supplies
 Copyright 2016 Ford Motor Company
Up to 1
Quart
ATTACHMENT II
Page 3 of 4
Customer Satisfaction Program 14M01 – Supplement #5
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)
The DOR/COR number for this program is 50549.
Order your parts requirements through normal order processing channels.
Questions regarding parts should be directed to the Special Service Support Center (1-800-325-5621)
or E-mailed to: [email protected].
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS
RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2016 Ford Motor Company
ATTACHMENT II
Page 4 of 4
Customer Satisfaction Program 14M01 – Supplement #5
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
SEAL KIT CONTENTS
Focus Seal Kit (EV6Z-7052-C)
Kit Qty.
Part Number
Input Shaft Seal Inner
1
AE8Z-7052-D
Clutch-To-Hollow Input Shaft Snap Ring
1
AE8Z-7064-A
Input Shaft Seal Outer
1
AE8Z-7048-C
Clutch Snap Ring
(Replace If Reusing Original Clutch)
1
Transaxle Input Shaft/Spline Lubricant
1
9U7Z-19A506-BA
Flexplate-To-Clutch Nut
6
W705448-S441
Bearing Retainer Strap
1
YS4Z-3N324-AA
Bearing Retainer Strap Nut
2
W520102-S442
Halfshaft Seal Kit
2
AE8Z-1S177-A
Ball Joint Bolt
2
W715491-S442
Ball Joint Nut
2
W520415-S442
Fiesta Seal Kit (EV6Z-7052-D)
Kit Qty.
AE8Z-7064-B
Part Number
Input Shaft Seal Inner
1
AE8Z-7052-D
Clutch-To-Hollow Input Shaft Snap Ring
1
AE8Z-7064-A
Input Shaft Seal Outer
1
AE8Z-7048-C
Clutch Snap Ring
(Replace If Reusing Original Clutch)
1
Transaxle Input Shaft/Spline Lubricant
1
9U7Z-19A506-BA
Flexplate-To-Clutch Nut
6
W705448-S441
Bearing Retainer Strap
1
YS4Z-3N324-AA
Bearing Retainer Strap Nut
2
W520102-S442
Halfshaft Seal Kit
2
AE8Z-1S177-A
Exhaust Gasket
1
2S6Z-9450-A
Exhaust Nut
2
W703662-S403
Ball Joint Bolt
2
W709618-S442
Ball Joint Nut
2
W520203-S442
AE8Z-7064-B
 Copyright 2016 Ford Motor Company