NTB15-049G

Classification:
Reference:
EL15-006g
Date:
NTB15-049g
March 21, 2016
TELEMATICS SERVICE INFORMATION
This bulletin has been amended. The service information and procedures have been revised.
Please discard previous versions of this bulletin.
APPLIED
VEHICLES:
2016 Altima (L33) – SL Edition with Technology Package
2016 Maxima (A36) – Platinum Edition
2016 Rogue (T32) – SL Edition
2016 Sentra (B17) – SR and SL Edition with Technology Package
2016 Titan XD (A61) – SL and Platinum Edition, Pro-4X with
Convenience Package
SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a
Telematics Communication Unit (TCU). With an active NissanConnectSM Services
subscription, the TCU communicates with the NissanConnectSM Services Data Center to
provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set-up and maintain the telematics system for the Applied Vehicles.
Service procedures in this bulletin:
o Turning ON the TCU During PDI (Pre-Delivery Inspection) – Page 2
o When a TCU Needs To Be Replaced – Page 8
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” process will need to be performed
again.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Turning ON the TCU During PDI
For TCU replacement instructions, refer to page 8.
NOTE: In most instances, the TCU is OFF when delivered to the dealership and will need
to be turned ON during PDI.
1. With the ignition ON, check whether or not the green LED on the SOS button is
illuminated (see Figure 1a).
NOTE: It may be difficult to tell if the green LED is illuminated if the vehicle is outside in
bright sunlight.

If the green LED is illuminated, the process to turn ON the TCU is complete and no
further action is needed.

If the green LED is not illuminated, proceed to step 2.
SOS button
green LED
SOS button
green LED
Figure 1a
2. Place the vehicle in non-shipping mode (extended storage switch pushed IN).
a. Open the driver’s door and leave it open.
b. With the battery connected and ignition OFF, remove the fuse panel located to the
left of the steering wheel.
c. Push the white extended storage switch IN.
d. Turn the ignition ON.
e. Turn the ignition OFF.
f. Wait at least 2 seconds, and then turn the ignition ON.
g. Make sure the extended storage warning message is not displayed in the
combination meter/display.
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3. Connect the C-III plus VI to the vehicle.
4. Set the parking brake and confirm the ignition is ON.
5. Launch C-III plus on the CONSULT PC.
6. Select Diagnosis (One
System).
Step
6
Figure 2a
7. Select Telematics on page
2 of the all systems list.
Step
7
Figure 3a
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8. Select Work Support.
Step
8
Figure 4a
9. Select TCU ACTIVATE
SETTING.
Step
9
10. Select Start.
Step
10
Figure 5a
11. Select Start.
Step
11
Figure 6a
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12. Select ON to turn ON the TCU.
Step
12
13. Select END.
Step
13
Figure 7a
14. Select Start.
Step
14
Figure 8a
15. Confirm “On” is displayed in
the Current status field.
Step
15
Figure 9a
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16. Check for TCU cellular reception.
NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.
Check TCU cellular reception - Maxima:
If vehicle icon is white,
vehicle has cellular
reception.
Check for cellular
reception
If vehicle icon is gray
and has a red slash
through it, move the
vehicle to a different
location with good
reception.
Figure 10a
Check TCU cellular reception – Altima, Rogue, Sentra, and Titan:
If vehicle icon does not
have a white slash
through it, vehicle has
cellular reception.
Check for cellular
reception
If vehicle icon does
have a white slash
through it, move the
vehicle to a different
location with good
reception.
Figure 11a
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17. Press the Voice Menu button
(headset icon) on the Map
Screen to initiate a call.

If the voice menu is heard,
proceed to step 18.

If the voice menu is not
heard, call SXM support at
1-844-631-2928.
Step
17
Figure 12a
18. End the call by pressing Stop.
Step
18
Figure 13a
19. Turn the ignition OFF.
20. Pull OUT the extended storage switch to return the vehicle to shipping mode.
NOTE:

Before delivery, make sure the vehicle is in non-shipping mode (extended storage
switch pushed IN). The customer will not be able to enroll in NissanConnectSM
Services if the vehicle is in shipping mode.

If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM
Services. Should this occur, the “Turning ON the TCU During PDI” process will need
to be performed again.
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When a TCU Needs To Be Replaced
NOTE:

For Altima, Maxima, and Titan vehicles ONLY: You MUST have ALL customer
keys before beginning this procedure.

Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs
cannot be “swapped” between vehicles. Once a TCU is registered to a vehicle, the
TCU cannot be used in another vehicle.

The VIN MUST be written to the replacement TCU after installation.

The replacement TCU must come from Nissan North America parts supply.
1. Connect the C-III plus VI to
the vehicle.
Step
5
2. Set the parking brake.
3. Turn the ignition ON.
Figure 1b
4. Launch C-III plus on the
CONSULT PC.
5. Select Diagnosis (One
System).
Step
6
6. Select Telematics on page
2 of the all systems list.
Figure 2b
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7. Select Work Support.
Step
7
Figure 3b
8. Select TCU ACTIVATE
SETTING.
Step
8
9. Select Start.
Step
9
Figure 4b
10. Select Start.
Step
10
Figure 5b
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11. Select Off to turn OFF the
TCU.
Step
11
12. Select END.
Step
12
Figure 6b
13. Select SAVE VIN DATA.
Step
13
14. Select Start.
Step
14
Figure 7b
15. Select Start.
NOTE: If the VIN data cannot
be saved, you will have to
manually enter the VIN later in
this procedure.
Step
15
Figure 8b
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16. Select End.
Step
16
Figure 9b
17. Remove the TCU from the vehicle.

Refer to the Electronic Service Manual (ESM), section AV–Audio, Visual &
Navigation System, for removal information.
Step 18 must be performed AFTER the original TCU is removed from the vehicle and
BEFORE the replacement TCU is installed.
18. Write down the following information:
a) VIN.
LABEL ON TCU
b) International Mobile Equipment
Identity Number (IMEI) of the
original TCU.
This number is located on the
TCU.
c) IMEI Number of the
replacement TCU.
This number is located on the
TCU.
d) Serial Number of the
replacement TCU.
This number is located on the
TCU.
Figure 10b
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19. Install the replacement TCU into the vehicle.

Refer to the ESM, section AV–Audio, Visual & Navigation System, for installation
information.
20. Perform steps 1-7, beginning on page 8, to access Work Support.
21. Select WRITE VIN (SAVED
DATA).
NOTE: If VIN DATA could not
be saved in step 15, proceed to
Manually Enter VIN Data (if
needed) on page 19.
Step
21
Step
22
22. Select Start.
Figure 11b
23. Select Start.
Step
23
Figure 12b
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24. Select End.
25. For Altima, Maxima, and Titan
vehicles ONLY: Perform
Intelligent Key registration for all
customer keys.
Step
24
NOTE: The Remote Engine
Start and Stolen Vehicle Locator
features (if so equipped) of
NissanConnectSM Services will
not function if Intelligent Key
registration is not completed.
Figure 13b
Step 26 must be performed AFTER all customer Intelligent Keys have been
registered (step 25, Altima, Maxima, and Titan vehicles ONLY).
26. Call SiriusXM at 1-844-631-2928. (Hours of operation are listed below.)
During this call:
 You will be asked for your name, dealership name, and all of the information
collected in step 18.
 The Call Center agent will de-register the original TCU and register the replacement
TCU.
27. Wait for the SiriusXM Call Center agent to call back, confirming TCU registration.
 This step may take 1-2 hours.
 TCU registration does not enroll the customer in NissanConnectSM Services.
NOTE: The TCU will not be able to communicate with the NissanConnectSM Services Data
Center if step 26 and 27, above, are not completed.
SiriusXM Call Center – Hours of Operation (Eastern Time Zone)
Monday thru Friday: 8 A.M. – 11 P.M.
Saturday: 8 A.M. – 8 P.M.
Holidays: 8 A.M. – 8 P.M.
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Step 28 must be performed AFTER the SiriusXM Call Center agent has called back,
confirming TCU registration (see step 27, on the previous page).
28. Turn ON the TCU.
a. Connect the C-III plus VI to the vehicle.
b. Set the parking brake and confirm the ignition is ON.
c. Launch C-III plus on the CONSULT PC.
d. Select Diagnosis (One
System).
Step
28d
Figure 14b
e. Select Telematics on page
2 of the all systems list.
Step
28e
Figure 15b
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f. Select Work Support.
Step
28f
Figure 16b
g. Select TCU ACTIVATE
SETTING.
Step
28g
h. Select Start.
Step
28h
Figure 17b
i. Select Start.
Step
28i
Figure 18b
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j. Select ON to turn ON the
TCU.
Step
28j
k. Select END.
Step
28k
Figure 19b
l. Select Start.
Step
28l
Figure 20b
m. Confirm “On” is displayed in
the Current status field.
Step
28m
Figure 21b
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29. Check for TCU cellular reception.
NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.
Check TCU cellular reception - Maxima:
If vehicle icon is white,
vehicle has cellular
reception.
Check for cellular
reception
If vehicle icon is gray
and has a red slash
through it, move the
vehicle to a different
location with good
reception.
Figure 22b
Check TCU cellular reception – Altima, Rogue, Sentra, and Titan:
If vehicle icon does not
have a white slash
through it, vehicle has
cellular reception.
Check for cellular
reception
If vehicle icon does
have a white slash
through it, move the
vehicle to a different
location with good
reception.
Figure 23b
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30. Press the Voice Menu button
(headset icon) on the Map
Screen to initiate a call.

If the voice menu is heard,
proceed to step 31.

If the voice menu is not
heard, call SiriusXM
support at 1-844-631-2928.
Step
30
Figure 24b
31. End the call by pressing Stop.
Step
31
Figure 25b
32. Turn the ignition OFF.
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Manually Enter VIN Data
(If step 15 on page 10 was
unsuccessful)
1. Select WRITE VIN (MANUAL
INPUT).
Step
1
Step
2
2. Select Start.
Figure 1c
3. Enter the VIN.
a) Touch the VIN (1ST TIME) input
field and type in the VIN.
Step
3c
b) Touch the VIN (2ND TIME) input
field and type in the VIN again.
Step
3a
c) Select Start.
Figure 2c
4. Select End.
Step
4
5. Perform steps 25-29, beginning on
page 13.
Figure 3c
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