PC423

NISSAN
BULLETIN
Storage Box
Dealer Inventory Service Action
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2016 Titan XD
Affected
Population:
NA
Dealer
Inventory:
247
Reference: PC423
Date: March 02, 2016
SERVICE COMM
Activation date:
March 1, 2016
*****Dealer Announcement*****
Nissan has identified a small number of vehicles in dealer inventory that should be equipped
with storage boxes, but were shipped without the storage boxes installed. 247 specific
MY2016 Titan XD vehicles identified in SERVICE COMM will require storage box installation.
These vehicles are currently in dealer inventory, assigned and in transit to the dealer, or
retailed.
IMPORTANT: Dealers should not trade any affected vehicles in dealer inventory
subject to this service action until the storage boxes have been installed.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles currently in dealer inventory are affected by this service action
using Service Comm I.D. PC423.
2. Use the attached instructions to install the storage boxes.
3. The service department should submit a warranty claim for labor only and then
release the vehicle for sale.
NOTE: Dealers will not be billed again for parts shipped to their dealer as
the cost was included in the original vehicle invoice.
***** Claims Information *****
CAMPAIGN (CM)
I.D.
CAMPAIGN
OP CODE
PC423
PC4230
DESCRIPTION
FLAT RATE TIME
Install storage box
(Dual Wall Bed Liner) to
Left and Right Side
0.8 hrs
***** Parts Information *****
Parts will be shipped directly to affected dealers by a third party. Parts will not be visible on
a dealer’s daily parts allocation report. Please be aware that each box of parts will also
include 4 Utili-track® cleats. Each box should include the following information on the
label:
PC423 | Revision 1




Dealer Name
Dealer Number
VIN (for affected vehicle)
Part Number
Parts will begin shipping via Pegasus Logistics over the next few days. Nissan expects
shipments to be completed by March 18, 2016.
If a dealer receives parts for a vehicle they have traded, please notify the dealer in
possession of the vehicle of this action and provide them the parts provided without charge.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in inventory. Nissan requests
dealers to perform this repair on vehicles in inventory prior to being retailed to ensure
customer satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a safety recall?
A.
No. This is a dealer service action.
Q.
What is the reason for this dealer action?
A.
Certain Titan XD vehicles were intended to have the storage boxes included, but
were released to dealers without the accessory installed. The storage boxes are
listed on the Monroney label for these affected units. Dealers were billed for the cost
of the storage boxes as part of the original vehicle invoice price.
Q.
What is the possible effect of the condition?
A.
Vehicle content does not match Monroney Label.
Q.
What will be the corrective action?
A.
Nissan dealers will install storage boxes on the affected vehicles identified in
SERVICE COMM.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take
approximately 1 hour to complete.
PC423 | Revision 1
Q.
Are parts readily available?
A.
Parts will be shipped directly to affected dealers over the next few weeks. Dealers
will not be billed again for parts shipped to their dealer as the cost was
included in the original vehicle invoice. However, if a dealer receives parts for a
vehicle they have traded, please notify the dealer in possession of the vehicle of this
action and provide them the parts provided without charge.
Q.
An affected vehicle has been retailed, should I contact the customer?
A.
We are currently determining how to address owners of any affected retailed
vehicles. If parts are available and an affected customer contacts your dealer about
this issue or comes in for service, dealers may install the storage box at no charge to
the customer. Dealers can use the parts provided for their vehicle and file a warranty
claim for PC423.
Q.
Who can I contact with further questions, parts issues, etc.?
A.
Please send an email with your concerns to [email protected]. Please be sure to provide a contact name and phone number along with
your questions or concerns.
PC423 | Revision 1
GENUINE PARTS
INSTALLATION INSTRUCTIONS
DESCRIPTION:
APPLICATION:
PART NUMBER:
Dual Wall Bedliner
Titan
999T1 W3770
KIT CONTENTS:
Item
A
B
C
D
E
F
G
H
I
Qty.
1
4
4
4
4
4
4
4
1
Part Description
Bin Assembly
M8 Rivnut
M8 Washer
M8 Spacer
M8 X 33 Shldr Bolt
M6 Rivnut
M6 Washer
M6 X 25 Shldr Bolt
Installation Instruction Replacement Template
A
B
C
D
E
Service Part Number
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
F
G
H
I
TOOLS REQUIRED:
● Driver Nut with Variable Torque Setting
● Rivnut Installation Tool
● 10MM Socket
● T30 Torx Driver
● Extension 6"
PRE-INSTALLATION WARNINGS, CAUTIONS, CRITICAL STEPS, and NOTES:
● Dealer Installation Recommended. Instructions may refer to Service Manual.
WARNING
● Static electricity can cause an explosion of flammable liquid vapor or gas in any vehicle or trailer. Do
not use bedliner or tailgate cover as a surface for filling a container with flammable liquid.
CAUTION
● Installation of the bedliner requires two people. Do not attempt to install the bedliner by yourself.
● For proper installation, the sheet metal truck box and bedliner must be at room temperature
(65-80 F) at the time of installation.
Page 1 of 4
999T1 W3770II Rev. 09/29/2015
INSTALLATION PROCEDURE:
(continue)
1)
Apply parking brake.
CAUTION
● Read entire installation procedure prior to
installing new bedliner in order to become
familiar with process.
Driver side shown. Repeat steps 3 through 7 for
passenger side installation.
Fig. 1
2)
Before installing dual wall bedliner, thoroughly clean bed.
(Figure 1).
Fig. 2
3)
Install M8 and M6 rivnuts as follows:
a) Install M8 rivnuts in locations shown in Figure 2.
Using Rivnut installation tool install M8 rivnut using
washer under head Figure 3.
b)
M8
M8
M6
Install M6 rivnuts in locations shown in Figure 2
using installation tool. Washers are not required for
M6 rivnut installation.
M6
Fig. 3
X2
Page 2 of 4
999T1 W3770II Rev. 09/29/2015
INSTALLATION PROCEDURE:
(continue)
4)
Position bin assembly near sidewall of truck box
(Figure 4). Angle top of bin assembly so upper tabs are
positioned behind Utili-trac trail.
Fig. 5
5)
Push bin assembly tight to side of wall of truck box and
align fastener holes with M8 and M6 rivnuts. Ensure
fixed tie down loops slide through assembly cutouts.
(Figures 5 and 6).
Fig. 6
6)
Open bin assembly lid and install M8 spacer and
M8X33 bolt. Install in (2) locations (Figure 7). Tighten
screws to 10Nm.
Fig. 4
X2
Fig. 7
7)
At front and rear tie down holes, install M6 x 25 shldr
bolt and washer (2) locations. Tighten bolts to 5Nm.
X2
Page 3 of 4
999T1 W3770II Rev. 09/29/2015
INSTALLATION PROCEDURE:
(continue)
Fig. 8
8)
Code accessory key to bin lock.
a) Insert accessory key into bin lock.
b) Turn accesory key clockwise to code key.
c) Repeat for opposite side.
NOTE: Key may need to be wiggled back and forth
during coding process.
Page 4 of 4
999T1 W3770II Rev. 09/29/2015