T-TT-0199-12
Service Bulletin Details
Public Details for: T-TT-0199-12
Some users may experience no sound from the pandora or iheartradio entune applications after attaching the iphone usb cable to the multimedia system. This can also occur if the user chooses the ipod selection on the multimedia system and
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@ TOYOTA Tech Tip T-TT-0199-12 September 25 , 2013 Subject M ar~et No Sound from Pandora/iHeartRadio Entune Applications after connecting iPhone cable to USB port in vehicle USA Seiv1ce category Section Aud ioNisual!Telematics Navigation/Multi Info Display Appl1cablhty 2012-2013 Models with AVN or ONE Systems APPLICABLE VEHICLES 2012-20 13 2012-20 13 2012-2013 2012-2013 2012-2013 Camry Tundra Pri us PHV Prius V Sequoia 2012-2013 20 12-2013 2012 2013 2012-2013 Prius Sienna RAV4 EV Land Cruiser CamryHV CONDITION Some users may experience no sound from the Pandora or iHeartRadio Entune Applications after attaching the iPhone USB cable to the multimedia system . This can also occur if the user chooses the iPod selection on the multimedia system and then attempts to return to Pandora or iHeartRadio Entune Applications. This condition occurs with iPhones running iOS 6.0 and later. RECOMMENDATIONS On iPhones running iOS 6.0 to 6 .1 .4 , followthe procedure below: User must manually change the audio setting on the iPhone itself. It is recommended to only perfomi this operation while the vehicle is parked since it involves interacting with the iPhone itself. 1) Push home button twice 2) Scroll left right on the bottom of the screen to the music APP . 3) At the bottom of the Music App screen press the icon to the right of the text "Dock Connector" 4) On the pop up screen choose "Car Multimedia". Pandora or iHeartRadio sound will now play through the audio system if these appl ications are running on the multimedia system . On iPhones running iOS 7 .0 and later, the Entune Bluetooth connection is disconnected every time the USB cable is attached or disconnected. To restore Entune system operation simply reload the Entune application on the iPhone or choose the "Connect to Vehicle" option in the Entune application on the iPhone . Expires on Ver . 2 .1 &2Si2011 T 09/25i 2014 Rev1 © 2011, Toyota Motor Sales , USA Page 1 of 1