D-16-02
Service Bulletin Details
Public Details for: D-16-02
(x60) fuel tank/vapor canister - 2004-2005-town and country (rs) and caravan/grand caravan (rs)
WARRANTY BULLETIN Owner Name 1234 Anywhere St Anytown, St XXXXX VIN: xxxxxxxxxxxxxxxxx Dear (Name): This letter is to inform you that the warranty period (3 years or 36,000 miles) on your vehicle’s fuel tank has been extended to 15 years/unlimited miles. This extended fuel tank warranty coverage applies to certain 2004-2005 model year Chrysler Town and Country and Dodge Caravan / Grand Caravan minivans. Our records show that you either own or lease one of the vehicles affected by this extended warranty. We are extending the fuel tank warranty period because some of the affected vehicle population may experience a condition where the fuel shut-off float, in the multifunction control valve sticks, which may result in the vehicle stalling after refueling. If you are experiencing this condition now or in the future, simply contact your dealer to have the repairs performed. Conversely, if you do not experience this condition, then your fuel tank multifunction control valve is operating correctly and no repair is necessary. If you have already experienced this stalling after refueling condition and previously paid for a repair, you may be eligible to receive a reimbursement. You may complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt: FCA US LLC Customer Center P.O. Box 21-8004 Auburn Hills, MI 48321-8004 Attn: Reimbursement If you have questions or need any assistance, please contact your dealer or the FCA US LLC Customer Care. FCA US LLC Customer Care is available 24 hours a day / 7 days a week. They can be reached at: 1-800-247-9753 (800-Chrysler) or 1-800-423-6343 (800-4ADodge). Please keep this letter in your glove box along with your vehicle’s other warranty information for future reference if necessary. This warranty extension applies only to the fuel tank condition described above; the other terms and the “What’s Not Covered” items of your warranty remain the same as stated in your Warranty Information book. FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction. FCA US LLC