ONV1605_20160527

CUSTOMER SATISFACTION CAMPAIGN
This notice applies to your vehicle, 
MAY, 2016
Dear Customer,
The purpose of this notice is to inform you that Isuzu Commercial Truck of America is conducting a
customer satisfaction campaign that affects some 2012-2016MY Isuzu Stripped Chassis (Reach Vans)
and 2011-2016MY NPR-HD trucks equipped with a diesel engine. Your [Year] model year Isuzu
[Vehicle_Series], VIN [VIN], is involved in this campaign.
CONDITION
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks,
the original factory-installed grease in the front wheel bearings may degrade under certain circumstances.
If left unattended, the front wheel bearings could eventually seize or loosen. Typically this condition is
preceded by a loud noise and can be avoided with timely servicing of the front wheel bearings.
FRONT WHEEL BEARING SERVICE SCHEDULE REMINDER
As noted in the Owner’s Manual, the scheduled maintenance for the front wheel bearing assembly in your
vehicle is every 30,000 miles or 24 months, whichever occurs first.
WHAT WE WILL DO
If your vehicle has 60,000 miles or less, Isuzu will replace the front wheel bearing grease. The front
wheel bearings will also be inspected and, if they are found to have been damaged due to grease
degradation, they will be replaced. This inspection and replacement will be performed one time up to
60,000 miles free of charge. This free of charge service will be discontinued 24 months from the date
of this notification.
WHAT YOU SHOULD DO
Check the mileage on your vehicle. If your vehicle has 60,000 miles or less, we recommend you contact
your Isuzu dealer as soon as possible and schedule an appointment to bring your vehicle in to have this
service performed. Present this Owner Notification Letter at the time of your appointment or refer to
customer satisfaction campaign bulletin CB16-E-001. Isuzu estimates the inspection and service will take
approximately 2 hours. If the front wheel bearings require replacement, an additional 0.2 hours will be
required. Additional time may be necessary depending on how appointments are scheduled and processed
at your dealership. To locate your nearest dealer please use the dealer locator on our website at
www.isuzucv.com.
If your vehicle has over 60,000 miles and the front wheel bearings have not been serviced or you do not
know if they have been serviced, we recommend that you contact your dealer to arrange for servicing of
your front wheel bearings at your expense.
REIMBURSEMENT
The enclosed Reimbursement Claim Form explains what reimbursement is available and how to request
reimbursement if you have paid for a repair as a result of front wheel bearing grease degradation.
Requests for reimbursement may include parts, labor, fees, and taxes. Reimbursement may be limited to
the amount the repair would have cost if completed by an authorized Isuzu dealer. Wheel bearing
maintenance will not be reimbursed. Please follow the instructions on the Reimbursement Claim Form
provided to file a claim for reimbursement.
Isuzu Commercial Truck of America, Inc.
Customer Relations Department
1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638
DOC ID: ON_V1605_20160527
Even though you may have already had your front wheel bearings serviced or replaced, you are still
eligible to have the front wheel bearings grease replaced for free in this campaign if your vehicle has
60,000 miles or less and you visit your Isuzu dealer within 24 months of this notification.
If you have questions or concerns that your Isuzu dealer is unable to answer, please contact our Customer
Relations Department at 1-866-441-9638.
We regret any inconvenience which this action may cause you.
Sincerely,
Isuzu Commercial Truck of America, Inc.
Important: If you have sold or traded your Isuzu vehicle, please enter the owner's name and address, if known, on the attached "Change of
Information" postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor
means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles.
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Customer Reimbursement Claim Form
If you have paid for a repair as a result of front wheel bearing grease degradation, you
may be eligible to receive reimbursement. Requests for reimbursement may include
parts, labor, fees, and taxes. Reimbursement may be limited to the amount the repair
would have cost if completed by an authorized Isuzu dealer. Wheel bearing
maintenance will not be reimbursed.
Your claim will be acted upon within 60 days of receipt.
This section to be completed by Claimant
Date Claim Submitted: _____________________________________________________
17-Digit Vehicle Identification Number (VIN): ____________________________________
Mileage at Time of Repair: _______ Date of Repair: _____________________________
Claimant Name (please print): _______________________________________________
Street Address or PO Box Number: ___________________________________________
City:
State: _________ ZIP Code: ______________________
Claimant Email: __________________________________________________________
Daytime Telephone Number (include Area Code): ________________________________
Evening Telephone Number (include Area Code): ________________________________
Amount of Reimbursement Requested: $ ______________________________________
The following documentation must accompany this claim form.
Original or clear copy of all receipts, invoices, and/or repair orders that show:
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The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done, and who did it.
The total cost of the repair expense that is being claimed.
Payment for the repair in question and the date of payment.
(Copy of front and back of cancelled check, or copy of credit card receipt)
My signature to this document attests that all attached documents are genuine and I
request reimbursement for the expense I incurred for the repair covered by this letter.
Claimant's Signature: ______________________________________________________
If your claim is:
• Approved, you will receive a check,
• Denied, you will receive a letter with the reason(s) for the denial, or
• Incomplete, you will receive a letter identifying the documentation that is needed to complete the claim and
offered the opportunity to resubmit the claim when the missing documentation is available.
Please mail this claim form and the required documents to:
Isuzu Customer Relations
1400 S. Douglass Road, Suite 100
Anaheim, CA 92806
Reimbursement questions should be directed to the following number: 1-866-441-9638
Or Email: [email protected]
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