UPS-16-U-11-S1
Service Bulletin Details
Public Details for: UPS-16-U-11-S1
Coolant concentration adjustment
- 2016 -
Models from 2016
2016 FORD F-150 |
2016 FORD TRANSIT |
Michael A. Berardi Director Service Engineering Operations Ford Customer Service Division Ford Motor Company P. O. Box 1904 Dearborn, Michigan 48121 May 23, 2016 TO: All U.S. Ford and Lincoln Dealers SUBJECT: DELIVERY HOLD - Update Prior to Sale 16U11 – Supplement #1 Certain 2016 Model Year F-150 and Transit Vehicles Coolant Concentration Adjustment New! REASON FOR THIS SUPPLEMENT Claims preparation and submission instructions have been updated for dealers that have completed the launch to One Warranty Solution (OWS). PROGRAM TERMS This program will be in effect through April 30, 2017, for vehicles within the new vehicle bumper-tobumper warranty coverage period. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 2016 Kansas City February 1, 2016 through February 2, 2016 Transit 2016 Kansas City February 1, 2016 through February 2, 2016 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In some of the affected vehicles, the engine coolant to water concentration may be less than specification. Low coolant concentration could result in reduced cooling system freeze protection, reduced corrosion resistance, heater and radiator performance degradation, and water pump noise or leaks. SERVICE ACTION Before delivering any of the vehicles involved in this program, dealers are to adjust the cooling system concentration. This service must be performed on all affected vehicles at no charge to the vehicle owner. NOTE: It is not necessary to completely drain and refill the cooling system. OWNER NOTIFICATION MAILING SCHEDULE Owner letters will not be mailed for this program. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Copyright 2016 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Michael A. Berardi Copyright 2016 Ford Motor Company ATTACHMENT I Page 1 of 2 DELIVERY HOLD – Update Prior to Sale 16U11 – Supplement #1 Certain 2016 Model Year F-150 and Transit Vehicles Coolant Concentration Adjustment OASIS ACTIVATION OASIS will be activated on April 19, 2016. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 19, 2016. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. SOLD VEHICLES Correct affected vehicles identified in OASIS which are brought to your dealership within the applicable Ford Bumper-to-Bumper warranty coverage period. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles: o Ford vehicles – 3 years or 36,000 miles OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES The use of rental vehicles is not approved for this program. Copyright 2016 Ford Motor Company ATTACHMENT I Page 2 of 2 DELIVERY HOLD – Update Prior to Sale 16U11 – Supplement #1 Certain 2016 Model Year F-150 and Transit Vehicles Coolant Concentration Adjustment New! CLAIMS PREPARATION AND SUBMISSION NOTE: Prepare and enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS). DWE: If you enter claims in the ACESII Warranty screen, enter claims using DWE. o Refer to ACESII Manual for claims preparation and submission information. Use code information shown below: Program Code (DWE) – 16U11 Causal Component – ANTI Labor Operation – 16U11B Condition Code – 63 Customer Concern Code – E23 OWS: Enter claims in Dealer Management Software (DMS). These instructions are only for dealers that have completed the launch to OWS and, as a result, are no longer able to reach ACESII online. o Refer to the OWS Manual for claims preparation and submission information. Use code information shown below: Claim Type 31 – Field Service Action Sub Code (OWS) – 16U11 Labor Operation – 16U11B Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. PROGRAM TERMS: This program will be in effect through April 30, 2017, for vehicles within the new vehicle bumper-to-bumper warranty coverage period. Copyright 2016 Ford Motor Company ATTACHMENT II Page 1 of 1 DELIVERY HOLD - Update Prior to Sale 16U11 – Supplement #1 Certain 2016 Model Year F-150 and Transit Vehicles Coolant Concentration Adjustment LABOR ALLOWANCES Description Adjust coolant concentration Labor Operation Labor Time 16U11B 0.3 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description VC-3-B Motorcraft® Orange Concentrated Coolant Order Quantity 1 The DOR/COR number for this program is 51033. Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to the current Dealer Price List. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. Copyright 2016 Ford Motor Company ATTACHMENT III PAGE 1 OF 1 UPDATE PRIOR TO SALE 16U11-S1 CERTAIN 2016 MODEL YEAR F-150 AND TRANSIT VEHICLES — COOLANT CONCENTRATION ADJUSTMENT OVERVIEW In some of the affected vehicles, the engine coolant to water concentration may be less than specification. Low coolant concentration could result in reduced cooling system freeze protection, reduced corrosion resistance, heater and radiator performance degradation, and water pump noise or leaks. Dealers are to adjust the cooling system concentration. NOTE: It is not necessary to completely drain and refill the cooling system. SERVICE PROCEDURE WARNING: When releasing the cooling system pressure, cover the coolant expansion tank cap with a thick cloth. 1. Remove the pressure relief cap. 2. Using fluid suction gun Rotunda Part Number LIN615 or equivalent, remove all coolant from the degas bottle. 3. Using Motorcraft® Orange Concentrated Antifreeze/Coolant VC-3-B, fill the degas bottle to the Max Fill line. 4. Install the pressure relief cap. CPR © 2016 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2016