G-206857
Service Bulletin Details
Public Details for: G-206857
14632 - special coverage (q&a). On december 11, 2014, general motors released special coverage adjustment 14632. The total number of u.S. Vehicles involved is approximately 1.9 million. In order to assist dealers with responding to custome
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GM CUSTOMER CARE AND AFTERSALES DCS3482 URGENT - DISTRIBUTE IMMEDIATELY Date: December 16, 2014 Subject: 14632 – Special Coverage Adjustment Unable to Remove Ignition Key Question & Answer Document Models: 2005-2010 Chevrolet Cobalt 2006-2011 Chevrolet HHR 2006-2010 Pontiac Solstice 2007-2010 Pontiac G5 2005-2006 Pontiac G4/Pursuit 2007-2010 Saturn Sky 2003-2007 Saturn Ion Equipped with Automatic Transmission To: All General Motors Dealers Attention: General Manager, Service Advisor, Service Manager, Parts and Service Director, Parts Manager, Used Vehicle Sales Manager, and Warranty Administrator On December 11, 2014, General Motors released Special Coverage Adjustment 14632. The total number of U.S. vehicles involved is approximately 1.9 million. In order to assist dealers with responding to customer inquiries about this field action, attached is a brief Q&A document. Please make sure that all employees who interact with customers are familiar with this information. Customer questions that you are unable to answer should be referred to the Dealer Business Center or your District Manager - Aftersales. END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES