RSB 459

1301 Stahley Drive
Building #42
Nappanee, IN 46550
Dealer Svc. 866-290-5371
Newmar Corporation Customer
Svc. 800-731-8300
Warranty Department
Recall Service Bulletin
Date Issued
Model Year(s) Affected
RSB #
8/18/2016
2017
459
Brand
Bay Star Sport
Bay Star
Canyon Star
Ventana LE




Ventana

Dutch Star

Mountain Aire 
London Aire

Essex
King Aire
Other



Description
Newmar Corporation has decided that a defect which relates to motor vehicle safety exists in specific motor homes
built on Freightliner chassis. This recall is the result of information provided to Newmar by Daimler Trucks North
America. NHTSA# 16V 481 TC# 2016-324
Issue: On certain motor homes manufactured by Newmar Corporation, the windshield wiper system is not operating as
designed and has the potential to produce four separate issues. 1) The wiper arm may not park in the same location
every time. 2) In high torque conditions such as a dry windshield, the wiper motor can stall. 3) When the wipers are
turned on for any reason other than wash, the headlights would turn off when the wipers were turned off. 4) There are
conditions where the wiper controls would put the motor in high with the first press of the Hi/Lo button where it
should always go to low after a key cycle. If the wiper system is not performing correctly it could potentially increase
the loss of control of the vehicle resulting in a crash.
Units affected: Check attached population list for specific 2017 Dutch Star and 2017 Ventana unit numbers.
Recommended Action
Correction: Authorized Freightliner dealers will update the wiper software and process warranty claim
through Freightliner.
Repair Procedure: Contact Newmar at 866-290-5371 we will work with Freightliner to authorize and
schedule the wiper control update at a local Freightliner repair center. Freightliner will be supplying the
wiper update software and instructions to perform the update.
Flat Rate Code: 16V 481
Labor Time: Freightliner has set the time at .3 hr.
Note: Newmar will contact Freightliner and assist customer or dealer, however Newmar will not be
processing the warranty claim for this repair. Freightliner will authorize and schedule this repair.
Please read this bulletin in its entirety prior to beginning any diagnosis or repairs.
If you have any questions regarding this R.S.B., please contact a Warranty Service Representative at Newmar Corporation.
NEWMAR CORPORATION
Date:
Re:
.
NEWMARCORP.COM
July 26, 2016
Newmar Corporation – Motor Vehicle Recall Notification
Subject: Recall Campaign No.: 16V 481
This notice is sent to you as a Newmar Dealer in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act. Newmar Corporation has decided that a defect which relates to motor vehicle safety
exists in specific Newmar recreational vehicles.
The National Traffic and Motor Vehicle Safety Act requires that each vehicle which is subject to a recall campaign
of this type must be satisfactorily repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after tender of a vehicle is prima facie evidence of failure to repair
within a reasonable time. To avoid providing these problematic solutions, every effort must be made to promptly
schedule an appointment with each owner and to repair their vehicle as soon as possible. Vehicle owners are being
notified of this recall. If the condition is not remedied within a reasonable time, they are instructed on how to
contact the National Highway Traffic Safety Administration.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect which relates to motor vehicle safety exists in specific motor homes
built on Freightliner chassis.
On certain motor homes manufactured by Newmar Corporation, the windshield wiper system is not operating as
designed and has the potential to produce four separate issues. 1) The wiper arm may not park in the same
location every time. 2) In high torque conditions such as a dry windshield, the wiper motor can stall. 3) When the
wipers are turned on for any reason other than wash, the headlights would turn off when the wipers were turned
off. 4) There are conditions where the wiper controls would put the motor in high with the first press of the Hi/Lo
button where it should always go to low after a key cycle. If the wiper system is not performing correctly it could
potentially increase the loss of control of the vehicle resulting in a crash. Correction: Dealers will update the wiper
software.
The motor homes require immediate service. Continued use poses a potential safety hazard.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no charge to
the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of repair.
REPAIR PROCEDURE
Please contact Newmar Corporation for work instructions at 1-866-290-5371. Freightliner Custom Chassis will
provide the software update.
If you should have any questions please contact the Newmar service department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
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A
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NEWMAR CORPORATION
Date:
Re:
.
NEWMARCORP.COM
July 26, 2016
Newmar Corporation – Motor Vehicle Recall Notification
Subject: Recall Campaign No.: # 2016-324
This notice is sent to you as a Newmar Dealer in accordance with the requirements of the Canada Motor Vehicle
Safety Act. Newmar Corporation has decided that a defect which relates to motor vehicle safety exists in specific
Newmar recreational vehicles.
Each vehicle which is subject to a recall campaign of this type must be satisfactorily repaired within a reasonable
time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a
vehicle is prima facie evidence of failure to repair within a reasonable time. To avoid providing these problematic
solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their
vehicle as soon as possible. Vehicle owners are being notified of this recall. If the condition is not remedied within
a reasonable time, they are instructed to contact Transport Canada.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect which relates to motor vehicle safety exists in specific motor homes.
On certain motorhomes, the windshield wiper system may not operate as designed. This could cause the wiper
motor to stall in high torque conditions such as a dry windshield. This could also cause the lights to turn off when
the wipers are activated for anything but the washing cycle. These conditions could impair the driver’s visibility
which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will update
the wiper software.
These motor homes require immediate service. Continued use poses a potential safety hazard.
Motorhome included in this recall include: 2017 Dutch Star Class A.
This recall applies to certain Newmar motorhomes built between 2/15/2016 and 2/23/2016.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no charge to
the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of repair.
REPAIR PROCEDURE
Please contact Newmar Corporation for work instructions at 1-866-290-5371. Freightliner Custom Chassis will
provide the software update.
If you should have any questions please contact the Newmar service department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
P
A
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VIN Number
4UZFCHCY5HC
4UZACHDT1HC
4UZFCHCY9HC
4UZFCHCY9HC
4UZACHDT9HC
4UZFCHCY3HC
4UZACHDT4HC
4UZACHDT5HC
4UZAB2DT6HC
4UZACHDT3HC
4UZFCHCY3HC
4UZFCHCY6HC
4UZFCHCY7HC
4UZFCHCY8HC
4UZAB2DT7HC
4UZFCHCY0HC
4UZFCHCY2HC
4UZFCHCY3GC
4UZFCHCY6HC
4UZACHDT8HC
4UZFCHCYXHC
4UZFCHCY1HC
4UZFCHCY9HC
4UZFCHCYXHC
Canadian Units
4UZFCHCYXHC
Production # Year
606079
2017
412751
2017
606061
2017
412747
2017
412740
2017
606064
2017
412728
2017
412730
2017
412720
2017
412721
2017
606052
2017
412724
2017
606050
2017
606051
2017
412551
2017
606056
2017
606057
2017
412549
2017
606058
2017
412739
2017
606083
2017
606082
2017
605925
2017
606134
2017
605895
Brand
DS
VL
DS
VT
VT
DS
VL
VT
VL
VL
DS
VT
DS
DS
VL
DS
DS
VT
DS
VT
DS
DS
DS
DS
2017 DS
Type Floor Plan Chassis BIn Production Off Production
DP
4369 FL
5/19/2016
5/27/2016
DP
4002 FL
5/23/2016
6/1/2016
DP
4369 FL
5/18/2016
5/26/2016
DP
4369 FL
5/25/2016
6/3/2016
DP
3709 FL
5/24/2016
6/2/2016
DP
4018 FL
5/25/2016
6/3/2016
DP
4037 FL
5/26/2016
6/7/2016
DP
3412 FL
5/17/2016
5/26/2016
DP
3709 FL
5/12/2016
5/20/2016
DP
4002 FL
5/16/2016
5/24/2016
DP
4369 FL
5/18/2016
5/26/2016
DP
4369 FL
5/13/2016
5/23/2016
DP
4369 FL
5/17/2016
5/26/2016
DP
4018 FL
5/16/2016
5/24/2016
DP
3412 FL
2/16/2016
2/23/2016
DP
4310 FL
5/20/2016
5/31/2016
DP
4310 FL
5/20/2016
6/1/2016
DP
4310 FL
2/19/2016
3/1/2016
DP
4369 FL
5/23/2016
6/2/2016
DP
3709 FL
5/20/2016
6/1/2016
DP
4018 FL
5/16/2016
5/25/2016
DP
4018 FL
5/25/2016
6/6/2016
DP
4054 FL
1/26/2016
2/3/2016
DP
4369 FL
5/27/2016
6/7/2016
DP
4369 FL
2/15/2016
2/23/2016