BPAS10062016902

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Sent on
10
From
Parts and Service Division
Subject
Request for Parts: 2009-2014 MDX, RL, TL & ZDX Engine Oil
06
2016
Expires on 10
14
2016
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Research & Support Group
Request for Parts: 2009-2014 MDX, RL, TL & ZDX Engine Oil
This message is solely directed to Acura dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda (AHM) is investigating certain 2010-2013 MDXs, 2011-2012 RLs, 2009-2014 SHAWD TLs & 2010-2013 ZDXs with a client complaint of higher than
expected engine oil consumption. To fully understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of
any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. 3.7L engine only.
2. Mileage must be between 50,000 & 150,000 miles.
3. Must have an oil consumption complaint.
4. Previous oil change must have been done at the same dealership.
5. No sign of oil leaks.
6. No history of major engine repair.
7. No need to conduct oil consumption test prior to calling TRS.
Action Required
If you have or know of such a vehicle, please call Technical Research & Support (TRS) Group at 800-880-1072. TRS will need to record certain vehicle information and
provide you with further instructions.
Thank you.
American Honda Motor Co., Inc.
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