2027022/7

Field campaign
Topic
Market area
Brand
Transaction No.
Campaign number
Note
Type
US code
Bentayga - Battery Energy Control Module 2 software update (ASW 09.03) (SC16/27)
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2046108/1
EA65
Service Campaign
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2016 E
4V1* 2017 E
*
*
*
*
*
*
Cha is numbers
Manufacturer Filler Type Filler MY Factory From To
Prod from Prod to
SJA
***
**
*
*
C
000001 015319
Documents
Document name
master.xml
Notes
Repair instructions
Technical background
Error in software during shut down – module 21 not visible in diagnostic log
Remedy
Software update to 21 - Battery Energy Control Module 2
Customer notification
Customers do not need to be informed directly of this campaign. Please ensure that all affected vehicles are checked and repaired during the
next service visit. You should also inform your new and used car sales departments so that the vehicles affected can be checked and, if
necessary, repaired immediately (and not just before sale)
Warranty accounting instructions
Software update only
Warranty Type
790 or 710
Labour Operation Code
01 29 00
04 Damage Service Number EA65
Damage Code
00 66
Time
40 TU
Criteria ID
01
Software update & road test
Warranty Type
790 or 710
Labour Operation Code
93 03 49
99 Damage Service Number EA65
Damage Code
00 66
Time
50 TU
Criteria ID
01
Genuine parts
.
Parts supply
.
Parts despatch control
Technical background
Error in software during shut down – module 21 not visible in diagnostic log
Check
If the vehicle is not already listed as repaired in the “Repair history” (in Elsa Pro), check for the presence of a yellow campaign completion mark on
the top of the relay box adjacent to the right hand bonnet hinge (see Figure 7) should neither be evident carry out the required work in
accordance with these instructions
Genuine parts
.
Work
Prior to performing the following campaign module 21 must be visible in diagnostics and be serviceable
If the vehicle is already exhibiting the failure mode, module 21 not visible in diagnostic log, then a hard reset of the vehicles electrical
system willbe required ensuring module 21 is visible.To perform a hard reset of the vehicles electricalsystem disconnect and
reconnect the vehicle battery refer to workshop manual Rep.Gr.27.
After the hard reset, a short road test is required during which the vehicle road speed must exceed 30 MPH. Post this road test
check module 21, module D4 and module D5 for DTC’s. If no DTC’s are present in the three modules then it is OK to continue and
perform the software campaign.
If during the road test Bentley Dynamic ride warning illuminated and DTC B10CD00 displays in module 21 or D4 or D5 then the
Super capacitor must be replaced Rep.Gr.27. When this is the case the replacement Super capacitor willalready contain the latest
software and therefore the vehicle will not require this software campaign.
1. Ensure a suitable battery charger is correctly connected to the vehicle electrical system for the duration of this procedure
Figure 1
2. Ensure the ignition key is located in the remote control key reader and switch on the ignition (see Figure 1)
3. Connect the Bentley approved diagnostic tool to the vehicle On Board Diagnostic (OBD) socket. Note: Hardwire connections should be used
between the diagnostic tool and the OBD socket and when connecting broadband to the diagnostic tool
4. From the diagnostic tool main desktop select Off board Diagnostic Information System
5. Select – Start diagnosis
6. Select – Model / Engine
7. Select guided fault finding to check and clear the vehicle of any fault codes. NOTE: At this stage when requested to Make a Target/Actual
comparison do not perform this action select NO
Figure 2
8. Select Special functions (1), Select SVM – Problem related Hardware/Software Update (2), Select Perform test (3) (see Figure 2)
Figure 3
9. At SVM screen enter (1) the specific SVM code 4V021TPIUPDATE01 and then Yes (2) (see Figure 3)
10. Check you have entered the correct SVM code and select Yes
11. If prompted enter your global user ID and password
12. Follow the on screen prompts to continue through the procedure, identification data will be transferred
Figure 4
13. Once software that requires changing is detected select Done/Continue (see Figure 4). Follow prompts the online connection willdeliver the
required software to the tester
Figure 5
14. Select Yes at Update programming 21 to update 21 – Battery Energy Control Module 2 (see Figure 5)
15. During update a progress bar willbe displayed
16. Once the battery energy control module 2 is updated an automatic SVM will take place
Figure 6
17. Select Done/Continue at successfully complete to finalise the update (see Figure 6)
18. Select Guided fault finding to check and clear the vehicle of any fault codes generated as a result of performing this campaign. Note: When
requested to Make a Target/Actual comparison this action should be performed, select YES
19. On completion apply a yellow campaign completion mark to the top of the relay box adjacent to the right hand bonnet hinge (see Figure 7)
Identification
Figure 7
Repair instructions
Notes