14423

Bulletin No.: 14423
Date: November 2015
Service Bulletin
SPECIAL COVERAGE
SUBJECT:
Special Coverage Adjustment – Fuel Tank Inlet Check Valve Fracture
MODELS:
2004 Buick Rainier
2003-2004 Chevrolet SSR
2002-2004 Chevrolet TrailBlazer, TrailBlazer EXT
2002-2004 GMC Envoy, Envoy XL
2004 GMC Envoy XUV
2002-2004 Oldsmobile Bravada
Vehicles involved in Special Coverage 07099 have been transferred to Special Coverage
14423. Special Coverage 07099 has been closed.
CONDITION
Some 2004 model year Buick Rainier, 2003-2004 model year Chevrolet SSR, 2002-2004 model
year Chevrolet TrailBlazer, Chevrolet TrailBlazer EXT, GMC Envoy, GMC Envoy XL, and
Oldsmobile Bravada, and 2004 model year GMC Envoy XUV vehicles contain a fuel tank inlet check
valve (ICV) that could fracture. The ICV is located above the full fuel level. A fractured ICV could
allow fuel vapors to pass through and droplets of fuel to accumulate on the side of the fuel tank as
it passes over the fracture during refueling. If the ICV fractures, the vehicle’s Service Engine Soon
(SES) light may illuminate, and the owner may notice a fuel odor and/or a few drops of fuel on the
ground when refueling the vehicle.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 15 years or 150,000
miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace the fuel tank. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
November 2, 2015, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to November 2, 2015,
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
Copyright 2015 General Motors. All Rights Reserved.
Page 2
November 2015
Bulletin No.: 14423
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care and
Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Normal
orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts
should be ordered on a CSO = Customer Special Order.
Part Number
15077622
15229311
15231628
15229310
15034832
15734494*
11516975
11610236
19206124*
19206120*
Description
Tank, Fuel (18.7 gal.)
Tank, Fuel (21 gal. w/o filter)
Tank, Fuel (21 gal. w /filter)
Tank, Fuel (Ext Wheelbase/SSR)
Seal, Fuel Sender
Ring, Fuel Sender
Screw ASM – Metric Hex HD Mach & Conical
Clamp ASM, F/TNK Fil Hose
Fuel Tank Fuel Pump (Includes Level Sensor) Module
Kit – Standard Wheelbase
Fuel Tank Fuel Pump (Includes Level Sensor) Module
Kit – Extended Wheelbase
Quantity/Vehicle
1
1
1
1
1
1 (if required)
2
1
1 (if required)
1 (if required)
*Note: The fuel sender/fuel pump and ring may require replacement because of corrosion. If the
fuel sender/fuel pump requires replacement, determine if the vehicle has an extended wheelbase
or a standard wheelbase. There are two fuel sender kits listed in the parts section. One kit is for
vehicles with a standard wheelbase and the other is for vehicles with an extended wheelbase.
Only one of the two fuel sender kits is required to complete the repair.
SERVICE PROCEDURE
1. Inspect the fuel tank for a leak at the fuel tank inlet check valve (ICV). Refer to Fuel Tank Leak
Test in the Diagnostic Information and Procedures section of SI.
 If the fuel tank does NOT require replacement, no further action is required. Inform the
customer that any additional diagnosis and repairs are not covered under this special
coverage.
Note: The fuel sender/fuel pump and ring may require replacement because of corrosion. If the
fuel sender/fuel pump requires replacement, determine if the vehicle has an extended wheelbase
or a standard wheelbase. There are two fuel sender kits listed in the parts section. One kit is for
vehicles with a standard wheelbase and the other is for vehicles with an extended wheelbase.
Only one of the two fuel sender kits is required to complete the repair.
 If a fuel leak is present at the fuel tank ICV, replace the fuel tank. Refer to Fuel Tank
Replacement in SI.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by November 30, 2016, unless otherwise specified
by state law. If this is not convenient for the customer, the customer may mail the completed
Customer Reimbursement Request Form and all required documents to the GM Customer
Assistance Center. Repairs must have occurred within the 15 years of the date the vehicle was
originally placed in service, or 150,000 miles, whichever occurs first.
Page 3
November 2015
Bulletin No.: 14423
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by November 30, 2016. Repairs must
have occurred within the 15 years of the date the vehicle was originally placed in service, or 240,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
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November 2015
Bulletin No.: 14423
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9900144
9900145
9900146
9900147
Description
Inspect Fuel Tank – No ICV Fracture Found
Inspect and Replace Fuel Tank
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only
Labor
Time
0.1-0.3
2.3
0.2
0.1
Net
Item
N/A
N/A
*
N/A
*The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 5
November 2015
Bulletin No.: 14423
November 2015
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2004 model year Buick Rainier, 2003-2004 model year Chevrolet SSR, 20022004 model year Chevrolet TrailBlazer, Chevrolet TrailBlazer EXT, GMC Envoy, GMC Envoy XL,
or Oldsmobile Bravada, or 2004 model year GMC Envoy XUV, your satisfaction with our product
is very important to us.
This letter is intended to make you aware that some 2004 model year Buick Rainier, 2003-2004
model year Chevrolet SSR, 2002-2004 model year Chevrolet TrailBlazer, Chevrolet TrailBlazer
EXT, GMC Envoy, GMC Envoy XL, and Oldsmobile Bravada, and 2004 model year GMC Envoy
XUV vehicles may contain a fuel tank inlet check valve (ICV) that could fracture. The ICV is
located above the full fuel level. A fractured ICV could allow fuel vapors to pass through and
droplets of fuel to accumulate on the side of the fuel tank as it passes over the fracture during
refueling. If the ICV fractures, the vehicle’s Service Engine Soon (SES) light may illuminate, and
you may notice a fuel odor and/or a few drops of fuel on the ground when refueling the vehicle.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2004 model year Buick Rainier, 20032004 model year Chevrolet SSR, 2002-2004 model year Chevrolet TrailBlazer, Chevrolet
TrailBlazer EXT, GMC Envoy, GMC Envoy XL, or Oldsmobile Bravada, or 2004 model year GMC
Envoy XUV within 15 years of the date your vehicle was originally placed in service or 150,000
miles (240,000 km), whichever occurs first, the condition will be repaired for you at no charge.
Diagnosis or repair for conditions other than the condition described above is not covered under
this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by November 30, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Page 6
November 2015
Division
Number
Buick
Chevrolet
GMC
Oldsmobile
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-521-7300
1-800-222-1020
1-800-462-8782
1-800-442-6537
1-800-496-9992
1-800-496-9993
1-800-496-9994
Bulletin No.: 14423
Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438
1-800-833-6537
We are sorry for any inconvenience you may experience; however, we have taken this action in
the interest of your continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
14423
GM CUSTOMER CARE AND AFTERSALES
DCS3831
URGENT - DISTRIBUTE IMMEDIATELY
Date:
November 2, 2015
Subject:
14423 – Special Coverage Adjustment
Fuel Tank Inlet Check Valve Fracture
Models:
2004 Buick Rainer
2003-2004 Chevrolet SSR
2002-2004 Chevrolet TrailBlazer, TrailBlazer EXT
2002-2004 GMC Envoy, Envoy XL
2004 GMC Envoy XUV
2002-2004 Oldsmobile Bravada
To:
All General Motors Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, Used Vehicle Sales Manager, and
Warranty Administrator
General Motors is releasing Special Coverage Adjustment 14423 today. The
total number of U.S. vehicles involved is approximately 1,339,000. Please see
the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on November 2, 2015.
Global Connect (GWM)
The “Investigate Vehicle History” (IVH) screen will be updated November 2,
2015.
Campaign Initiation Detail Report (CIDR)
The CIDR is not available for Special Coverage Adjustments.