5NP-G4H8Y-12

TO:
Hyundai Dealership General Managers, Sales Managers,
Service Managers, Parts Managers, and Warranty
Administrators
FROM: Hyundai Motor America
DATE: 11/03/16
SUBJECT: Service Campaign TQQ – 2017 Santa Fe Front Outside Door
Handle Replacement (TSB# 16-01-044)
Hyundai Motor America is conducting a Service Campaign to replace
the front outside door handle on certain 2017 Model Year Santa Fe
vehicles. Service Campaign TQQ provides a procedure to replace
the front outside door handle.
In order to identify only those vehicles affected by Service
Campaign TQQ, it will be necessary to access Hyundai Motor
America’s “Warranty Vehicle Information” screen via WEBDCS before
starting the repair. The “Warranty Vehicle Information” screen
will identify affected vehicles with an open Service Campaign
TQQ.
A listing of VEHICLES is also located on WEBDCS, SERVICE tab,
select INFORMATION, and select UNCOMPLETED CAMPAIGN VIN LISTING –
Dealer Stock and Retailed.
TSB #16-01-044 is available on Hyundai’s Website as of November
03, 2016. It contains instructions on performing the service and
submitting the campaign claim.
A shipment of door handles began shipping on November 3rd to
certain dealers with affected in stock vehicles.
Door Handle parts ordering will be placed on “Campaign Parts
Management” (CPM).
It is IMPORTANT TO SUBMIT A CAMPAIGN CLAIM FOR EACH VEHICLE
SERVICED so your dealership can be compensated for your work and
Hyundai can maintain accurate records of campaign completions.
LEGAL LIABILITY NOTICE: You are required to keep confidential
any and all information and documents provided to you by Hyundai
Motor America in the conduct of carrying out work for this
service campaign. Hyundai Motor America dealers may use owner
information provided for the campaign only for the purpose of
conducting and performing this service campaign, and for no other
purpose.
Hyundai appreciates your cooperation and support. Questions may
be directed to your District Parts and Service Manager or
Warranty HELPREP line at 1-877-446-2922.
HYUNDAI MOTOR AMERICA