TSBELE078

GROUP
ELE
NUMBER
078
MODEL
2015MY
Soul (PS)
Sportage (SL)
Sedona (YP)
Forte (YD)
DATE
February 2015
TECHNICAL SERVICE BULLETIN
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
This bulletin provides the procedure to replace the UVO head unit on some of 2015MY Soul
(PS), Sportage (SL) Sedona (YP) and Forte (YD) vehicles, which may exhibit a condition in
which the UVO audio head unit will intermittently not power up. To prevent and/or correct this
condition, replace the audio head unit with a new one following the Service Procedure outlined
in this TSB. Kia is requesting the completion of this Service Action on all affected vehicles in
dealer stock, prior to delivery.
CAUTION
In order to prevent damaging any dashboard trim pieces, make sure to wear
disposable gloves and be careful when using metal tipped tools to remove
components. The use of plastic removers should always be considered, wherever
possible.
 NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service> Warranty Coverage>
Warranty Coverage Inquiry> Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs> Not Completed Recall>
Recall VIN> Select Report), which includes a list of affected vehicles.
This issue number is SA184.
File Under: 
Circulate To:
x General Manager

x Service Advisor(s)

x Service Manager

x Parts Manager

x Technician(s) 
x Body Shop Manager  Fleet Repair

Page 2 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
Service Procedure for Soul (PS):
(For Sportage (SL), proceed to Page 5 - For Sedona (YP), proceed to page 10 – For Forte
(YD), proceed to Page 13.
1. Use a flat tipped 90° screwdriver to
start removing the head unit bezel.
2.
Use your fingers to gently pull the head
unit bezel from the dash, as shown.
 NOTICE
Once the bezel is removed, inspect
the back to make sure the all
hooks remain attached.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 3 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
3.
Disconnect the A/C Control panel
connectors and remove the panel from
the dash.
4.
Remove four (4) screws securing the head
unit to the dashboard bracket.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 4 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
5.
Pull the head unit from the dash and
disconnect all connectors.
6.
Install the replacement head unit and
test for proper operation. NOTE: Make
sure the replacement head unit has
a green sticker attached to the
screen.
7.
Reinstall
all
other
removed
components by reversing the order of
removal.
 NOTICE
Inspect all removed dashboard
trim pieces for possible damage. If
visible damage is evident, order
and
replace
the
damaged
components.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 5 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
Service Procedure for Sportage (SL):
1.
Use a flathead screwdriver to remove
the upper half of steering wheel trim
cover.
2.
Use a flathead screwdriver to remove
two (2) blanking covers and two (2)
screws from the center stack.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 6 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
3.
Insert a prying tool into the screw hole
on left side of the center stack and
gently pull the trim panel away from the
dash.
4.
Remove the gauge cluster cover.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 7 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
5.
Insert a prying tool into the screw hole
on right side of the center stack and
gently pull the trim panel away from the
dash.
6.
Remove two (2) screws securing the
trim panel around the head unit.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 8 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
7.
Gently remove the head unit trim
panel. NOTE: Prior to removing the
trim panel, remove the connector
from the Hazard switch, as shown.
8.
Remove four (4) securing screws
securing the head unit to the
dashboard bracket.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 9 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
9.
Pull the head unit from the dash and
disconnect all connectors.
10.
Install the replacement head unit and
test for proper operation. NOTE: Make
sure the replacement head unit has
a green sticker attached to the
screen.
11.
Place the shift lever in Reverse (R) to
confirm proper rear view camera
operation.
12.
Reinstall
all
other
removed
components by reversing the order of
removal.
 NOTICE
Inspect all removed dashboard
trim pieces for possible damage. If
visible damage is evident, order
and
replace
the
damaged
components.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 10 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
Service Procedure for Sedona (YP):
1.
Remove the upper trim cover from the
steering wheel shroud.
2.
Start pulling dashboard trim cover at
the area immediately below the
instrument cluster.
3.
Continue removal of the dash trim
cover around the left-most air vent.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 11 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
4.
Continue removing the dash trim cover
in the area adjacent the center stack
5.
Prior to removing the dash trim cover,
remove the connector from the Start
Stop Button (SSB).
6.
Remove four (4) screws securing the
head unit to the dashboard bracket.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 12 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
7.
Pull the head unit from the dash and
disconnect all connectors.
8.
Install the replacement head unit and
test for proper operation. NOTE: Make
sure the replacement head unit has
a green sticker attached to the
screen.
9.
Place the shift lever in Reverse (R) to
confirm proper rear view camera
operation.
10.
Reinstall
all
other
removed
components by reversing the order of
removal.
 NOTICE
Inspect all removed dashboard
trim pieces for possible damage. If
visible damage is evident, order
and
replace
the
damaged
components.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 13 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
Service Procedure for Forte (YD):
1.
Use a flathead screwdriver to remove
the trim panel below the A/C control
panel.
 NOTICE
Once the panel is removed,
inspect the back to make sure the
all hooks remain attached.
2.
Remove one (1) screw from the
securing the lower portion of the head
unit bezel.
3.
Use both hands to gently pull the head
unit bezel away from the dash. TIP:
Insert a plastic prying tool around
the perimeter of the head unit bezel
to ease removal.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 14 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
4.
Remove all connectors from the back
of the head unit bezel prior to removing
it from the dash.
5.
Remove four (4) screws securing the
head unit to the dashboard bracket.
6.
Pull the head unit from the dash and
disconnect all connectors.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 15 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
7.
Install the replacement head unit and
test for proper operation. NOTE: Make
sure the replacement head unit has
a green sticker attached to the
screen.
8.
Reinstall
all
other
removed
components by reversing the order of
removal.
 NOTICE
Inspect all removed dashboard
trim pieces for possible damage. If
visible damage is evident, order
and
replace
the
damaged
components.
AFFECTED VINS:
KNDJN2A20F7182932
KNDJN2A22F7183631
KNDJN2A24F7179659
KNDPBCAC5F7756202
KNAFX4A60F5385472
KNAFX4A65F5386360
KNAFX4A69F5386359
KNAFX4A85F5386327
KNAFX4A85F5386330
KNAFX4A86F5385994
KNDMB5C10F6054126
KNDMB5C11F6054118
KNDMB5C12F6054130
KNDMB5C12F6054273
KNDMB5C13F6054119
KNDMB5C13F6054122
KNDMB5C16F6054129
KNDMB5C17F6054124
KNDMB5C17F6055337
KNDMB5C1XF6054120
KNDMC5C12F6053802
KNDMC5C12F6053928
KNDMC5C14F6053767
KNDMC5C15F6053776
KNDMC5C15F6053924
KNDMC5C16F6053799
KNDMB5C12F6055150
KNDJN2A25F7791059
KNDJP3A57F7789419
 NOTICE
It is NOT necessary to contact SiriusXM® to report new ESN numbers for the limited
list of VINs shown above. This step has been performed prior to the shipment of new
head units to the dealer.
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 16 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
AFFECTED VEHICLE PRODUCTION RANGE:
Model
Production Date Range
Soul (PS)
From December 19, 2014 through January 27, 2015
Sportage (SL)
From December 19, 2014 through January 30, 2015
Sedona (YP)
From December 19, 2014 through January 26, 2015
Forte (YD)
From December 19, 2014 through January 27, 2015
PARTS REQUIRED:
Model
Part Name
Soul (PS)
Part Number
Qty.
96160-B2020CA
1
96190-3W910WK
Sportage (SL)
Figure
Comments

The part will be
shipped
directly
from
Mobis to
each the dealer.

The replacement
part has a green
sticker
on
the
screen.
1
UVO
eServices
Head Unit
Forte (YD)
96160-A7101WK
1
Sedona (YP)
96160-A9000WK
1
 NOTICE
DO NOT CREATE CORE ENTRY FOR THESE AUDIO UNITS!
Return the original head unit to the Warranty Parts Return Center (WPRC) at the
address shown below.
Warranty Parts Return Center
111 Peters Canyon Rd.
Irvine, CA 92606-1790
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015
Page 17 of 17
SUBJECT:
SERVICE ACTION: UVO HEAD UNIT REPLACEMENT (SA184)
WARRANTY INFORMATION:
Claim
Type
Causal
P/N
Qty.
N
Code
C
Code
Repair
Description
(SA 184)
Audio ASSY
(UVO)
Replacement
(PS)
96160
B2020CA
Labor Op
Code
150013R1
96160
A9000WK
(SA 184)
Audio ASSY
(UVO)
Replacement
(YP)
150013R6
96160
A7101WK
(SA 184)
Audio ASSY
(UVO)
Replacement
(YD)
150013R5
V
1
N99
C99
Replacement
P/N
Qty.
N/A
0
150013R0
(SA 184)
Audio ASSY
(UVO)
Replacement
(SL)
96190
3W910WK
Op
Time
0.5
M/H
0.7
M/H
 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA184 when accessing the WebDCS system
TSB: ELE 078 / SA 184 Soul (PS), Sportage (SL), Sedona (YP), Forte (YD) February 2015