14404

Bulletin No.: 14404
Date: March 2015
Service Bulletin
SPECIAL COVERAGE
SUBJECT:
Special Coverage Adjustment – Transmission Clutch Wave Plate
MODELS:
2007-2009 Buick Enclave
2008-2009 Chevrolet Equinox, Malibu
2009 Chevrolet Traverse
2007-2009 GMC Acadia
2007-2009 Pontiac G6
2008-2009 Pontiac Torrent
2007-2009 Saturn AURA, OUTLOOK
CONDITION
Some 2007-2009 model year Buick Enclave, GMC Acadia, Pontiac G6, Saturn AURA and
OUTLOOK, 2008-2009 model year Chevrolet Equinox and Malibu, and Pontiac Torrent, and 2009
model year Chevrolet Traverse vehicles identified above and, equipped with a 6T70 or 6T75 - 6
speed FWD automatic transmission –– may experience a cracked or fractured wave plate, resulting
in a loss of 3rd, 5th and reverse gears.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 120,000
miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace the 3rd /5th / reverse clutch plate. The repairs will be made at no charge to
the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
March 2, 2015 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to March 2, 2015 must
be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
Copyright 2014 General Motors. All Rights Reserved.
Page 2
March 2015
Bulletin No.: 14404
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A).
Part Number
24269586
24269587
24238954
24258074
24223798
24223803
24236516
88861037
Description
Seal Kit A/Trans Serv. (2009 Models)
Seal Kit A/Trans Serv. (2007-2008 Models)
Reverse Clutch Plate, Fiber
Reverse Clutch Plate, Flat Steel
Housing, Reverse Clutch
Piston, Reverse Clutch
Plate, 3-5 Reverse Clutch Bkg.
Dexron 6 Transmission Fluid
Quantity/Vehicle
1
1
4
4
1 (If Req)
1 (If Req)
1
9
The additional parts listed in the table below will not mandatorily be required to complete the repair
procedure in this bulletin. These parts will only need replacement due to the wear or failure of other
parts. It is estimated that some (not all) of the parts below will be required in approximately 25% of
the repairs. Please order accordingly as these parts are currently available, but in limited stock.
Part Number
24256292
24246140
24263706
24260590
24223884
24228952
24223887
24246142
24263709
Description
Gear, Reaction Sun
Carrier, Reaction 6T75
Ring, 3-5 Rev Clu Bkg Plt Ret.
Cover, A/Trans Case
Piston, Low & Rev Clutch
Spring, 2-6 Clutch
Piston, 2-6 Clutch
Carrier, Reaction 6T70
Ring, 2-6 Clutch Ret.
Quantity/Vehicle
1
1
1
1
1
1
1
1
1
Page 3
March 2015
Bulletin No.: 14404
SERVICE PROCEDURE
Note: The control solenoid (w/body and TCM) valve assembly should not be washed in a parts
cleaner. The control solenoid (w/body and TCM) valve assembly should not be replaced for any
DTC unless SI diagnostics for the DTC have been completed and instruct to replace the part.
1725874
Page 4
March 2015
Bulletin No.: 14404
1725882
Note: Debris generated by the condition must be cleaned from the entire transmission and the
pump fluid filter (201) and the control solenoid filter plate (16) must be replaced. Failure to
separate the case halves, disassemble the transmission, clean the debris and replace the pump
fluid filter (201) and the control solenoid filter plate (16) could lead to repeat transmission damage
and repairs.
2584818
Page 5
March 2015
Bulletin No.: 14404
A broken 35R wave plate can generate varying amounts of debris inside the transmission. In most
cases this debris has not passed through the pump fluid filter (201) potentially damaging the
pump, valve bodies or torque converter. This debris can be cleaned and the transmission
successfully repaired.
In summary the following steps should be taken:
1.
After removing the transmission from the vehicle, remove the case cover assembly (35).
Inspect the case cover for damage. This part is serviced and can be replaced if it is damaged.
2. Remove the 35R/456 clutch housing assembly (422) and inspect it for a broken 35R wave
plate (423).
3. Inspect the case (21) for damage caused by a broken wave plate as shown below.
2753500
2753502
• The snap ring groove, which is well below the 3-5-R wave plate area, is unlikely to be
damaged. It should still be checked to verify the snap ring is fully seated and to be securely
retained.
Page 6
March 2015
Bulletin No.: 14404
2753503
• Peening or wear of the face or edge of the case lugs that engage the steel clutch plates is
normal and not cause for transmission replacement.
2753506
Page 7
March 2015
Bulletin No.: 14404
2753509
• Some degradation of the shelf for the 2-6 backing plate is acceptable as long as the plate
can lie flat. A raised burr that prevents this can be removed using a de-burring tool, file or
some other abrasive.
4. Remove the control valve body cover (1), control solenoid (w/body and TCM) valve assembly
(15) and filter plate assembly (16).
5. Inspect the filter plate assembly (16) for the presence of metallic debris on the screens.
– If there is no debris on the screens, the pump fluid filter was effective and there is no debris
in the pump or torque converter. Therefore the pump, torque converter and valve body do
not need to be replaced. The transmission should be repaired.
– If there is debris on the screens, the pump and torque converter should be inspected
further. Refer to SI procedure Transmission Fluid Pump Cleaning and Inspection for the
pump. Refer to SI procedure Torque Converter Diagnosis for the section Torque Converter
Replacement Guide.
– Fine metal particles that you cannot feel (traces of metal flakes/gray color to the fluid) are
not reasons to replace the torque converter.
– Metal chips/debris that you can feel or that are found in the converter, or when flushing the
cooler and cooler lines, indicate the torque converter should be replaced.
Page 8
March 2015
Bulletin No.: 14404
2739303
Note: The manufacturing process of the torque converter can cause the hub side to appear blue
or darker in color while the lug side is a natural metal color. If the torque converter appearance is
like this and no other reason is observed per the SI procedure for torque converter diagnosis, then
the torque converter does not need to be replaced.
2753510
Marks such as these on the torque converter bushing are not a reason to replace the torque
converter. They usually occur during removal of the transmission from the vehicle or
removal/installation of the torque converter on the transmission and are caused by the
bushing contacting the front differential transfer drive gear support (208) or the 3-5-R housing
(422).
Also the marks are below the surface of the bushing and will not interfere with proper
operation, however if there is a raised burr it can be removed with a de-burring tool or other
abrasive.
Page 9
March 2015
Bulletin No.: 14404
2850322
6.
Inspect the control solenoid (w/body and TCM) valve assembly (TEHCM) (15) pressure
switches. The O-ring seals may be deformed but if they are attached, as shown above, the
TEHCM should not be replaced; it should be reused. Deformed seals do not affect switch
performance.
2630114
If any of the switch membranes are damaged, as shown above, the TEHCM must be replaced.
7.
The valve body must be disassembled and cleaned. Refer to the latest version of Corporate
Bulletin Number 08-07-30-005 for direction.
8.
The transmission case halves must be separated, internal components removed and all parts
thoroughly cleaned. Be sure to clean the speed sensors, both input (ISS) and output (OSS).
These sensors are magnetic and will attach and hold any ferrous material. Failure to clean
these sensors may result in DTCs. A new pump fluid filter must be installed.
Page 10
March 2015
Bulletin No.: 14404
2584822
Note: The front differential carrier assembly (31) teeth are marked with notches to identify gear
ratio (see picture above). Do not confuse these marks with tooth damage. Do not replace the gear
for this condition.
2584820
Page 11
March 2015
Bulletin No.: 14404
Note: 2007-2008 applications – when assembling these transmissions, inspect the control valve
channel upper plate (301) to make sure that it contains the slot as indicated above. Plates
installed that do not include this slot may result in DTCs.
1725885
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by March 31 2016, unless otherwise specified by
state law. If this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
Repairs must have occurred within the 10 years of the date the vehicle was originally placed in
service, or 120,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:


A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Page 12

March 2015
Bulletin No.: 14404
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by March 31, 2016. Repairs must have
occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge. Dealers
should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
Page 13
March 2015
Bulletin No.: 14404
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement, transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9900125
9900126
9900127
9900128
*
Description
3-5-Reverse Clutch Plate Replacement (All-Wheel Drive)
3-5-Reverse Clutch Plate Replacement (Front-Wheel Drive)
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only
Labor
Time
10.3
9.6
0.2
0.1
Net
Item
N/A
N/A
*
N/A
The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 14
March 2015
Bulletin No.: 14404
March 2015
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2007-2009 model year Buick Enclave, GMC Acadia, Pontiac G6, Saturn AURA
or OUTLOOK, 2008-2009 model year Chevrolet Equinox or Malibu, or Pontiac Torrent, or 2009
model year Chevrolet Traverse vehicle, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2007-2009 model year Buick Enclave, GMC
Acadia, Pontiac G6, Saturn AURA and OUTLOOK, 2008-2009 model year Chevrolet Equinox and
Malibu, and Pontiac Torrent, and 2009 model year Chevrolet Traverse vehicles, equipped with a
6-speed automatic transmission may have a condition where the wave plate may crack or
fracture, resulting in the loss of 3rd, 5th, and reverse gears.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2007-2009 model year Buick Enclave,
GMC Acadia, Pontiac G6, Saturn AURA or OUTLOOK, 2008-2009 model year Chevrolet Equinox
or Malibu, or Pontiac Torrent, or 2009 model year Chevrolet Traverse vehicle within 10 years of
the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever
occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions
other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your other
important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by March 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Page 15
March 2015
Division
Number
Buick
Chevrolet
GMC
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-521-7300
1-800-222-1020
1-800-462-8782
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Bulletin No.: 14404
Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438
1-800-833-7668
1-800-833-6000
We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Alicia S. Boler-Davis
Sr. Vice President
Global Connected Customer Experience
Enclosure
14404
GM CUSTOMER CARE AND AFTERSALES
DCS3566
URGENT - DISTRIBUTE IMMEDIATELY
Date:
March 2, 2015
Subject:
14404 – Special Coverage Adjustment
Transmission Clutch Wave Plate
Models:
2007-2009 Buick Enclave
2008-2009 Chevrolet Equinox, Malibu
2009 Chevrolet Traverse
2007-2009 GMC Acadia
2007-2009 Pontiac G6
2008-2009 Pontiac Torrent
2007-2009 Saturn AURA, OUTLOOK
To:
All General Motors Dealers
Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New or Used Vehicle Sales
Manager, and Warranty Administrator.
General Motors is releasing Special Coverage Adjustment 14404 today. The
total number of U.S. vehicles involved is approximately 626,636. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on March 16, 2015.
Global Connect (GWM)
The “Investigate Vehicle History” (IVH) screen will be updated March 3, 2015.
Campaign Initiation Detail Report (CIDR)
The CIDR is not available for Special Coverage Adjustments.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES