SPECIAL TOOL SHI

Gilliam, David
From:
Sent:
To:
Cc:
Subject:
NNA Service Actions & Campaigns
Friday, June 17, 2016 2:15 PM
*NNA INF FOM
*NNA INF AGM; *NNA INF RAM; *NNA INF DOM; *NNA INF RSOM; *NNA INF Service
Actions & Campaign Announcements
INFORMATION: AFTERSALES: RETAILER SUPPORT: Special Tool Shipment Error
Follow Up Flag:
Flag Status:
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Infiniti USA
Electronic Field Communication
INFORMATION
Date: June 17, 2016
To: FOMs
Subject: Special Tool Shipment Error - Retailer Announcement
A special tool (shown below) is required for a campaign on 2016 Sentra and LEAF vehicles. This
tool was accidentally shipped to all Infiniti retailers today from a supplier. Infiniti retailers were not
billed for this shipment and do not have a need for this tool at this time. This tool will be available
in the future through TechMate as J-52258, so retailers can store this tool with their other special
tools in the event it is required in the future.
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Retailer Communication:
The information will be emailed directly to the retailer personnel listed below later today.
Retailer personnel in the following positions will receive direct email notification of this notice using
the email address entered into NNAnet.
Position Name
Assistant Parts Manager
Assistant Service Manager
Part & Service Director
Parts Director
Parts Manager
Service Director
Service Manager
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If any retailers are not receiving this information via email from the
[email protected] mailbox, please check spam folders and enable their
inbox to process these emails as a safe sender. All retailer email addresses for these positions
are taken from the retailer portal (NNAnet) and updated regularly. Retailers should verify the
retailer portal administrator has the current contact information entered for these key positions
to ensure information is received.
Originator: Craig Nangle
Phone: 615-725-0126
Email: [email protected]
Division: Aftersales
Department: Retailer Support
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