ITB16012A

Classification:
Reference:
Date:
EL16-014a
ITB16-012a
June 24, 2016
2015 Q50 & QX60; INTELLIGENT KEY BUTTONS INOPERATIVE
BUT REQUEST SWITCHES WORK
This bulletin has been amended in the Title and SERVICE INFORMATION section,
including step 2a on page 3. Discard all previous versions of this bulletin.
APPLIED VEHICLES: 2015 Q50 and Q50 Hybrid (V37)
2015 QX60 (L50)
SERVICE INFORMATION
If it appears, for any or all of the Intelligent Keys on an applied vehicle, that all “RKE” lock/unlock/panic/trunk
button functions of that specific Intelligent Key(s) does not work
BUT
The doors will lock and unlock when pressing either front door request switch while using the particular
Intelligent Key(s) (see Figure 1 below),
Hands-free functions such as request
switch will operate as designed
Figure 1
THEN
That specific Intelligent Key may have become de-synchronized with the vehicle.
NOTE:
 Intelligent Key de-synchronization may occur if the Intelligent Key is not used for extended periods of
time or if the Intelligent Key was not operating due to low battery condition and the battery has been
replaced.
 Do NOT replace the BCM, Intelligent Key, or any other parts if an Intelligent Key only needs to be resynchronized.
Go to the next page to continue.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
1/4
To Test Intelligent Key Synchronization:
1. Place the incident Intelligent Key outside the vehicle (minimum distance – 10 feet) to avoid detection of the
Intelligent Key by the vehicle. See Figure 2 below.
Figure 2
Go to the next page.
2/4
ITB16-012a
NOTE: Steps 2a, b, & c MUST be done in close time and sequence together in order for the test to be
performed correctly.
2a. Open the door, enter the vehicle, and then close the door. Press the ignition button, and then immediately
perform step 2b.

At this time, due to no Intelligent Key in or around the vehicle, the BCM will activate only the ignition
switch antenna.
Ignition switch antenna will become
active and will transmit a signal to detect
any Intelligent Key in range
Figure 3
2b. WITHIN 30 SECONDS of step 2a above, FIRST have an associate hand the Intelligent Key to you, THEN
immediately perform step 2c.
Have an associate deliver
the incident Intelligent Key
WITHOUT HAVING TO
OPEN THE DOOR
Figure 4
2c. Place the Intelligent Key next to the ignition button as shown in Figure 5 below (emblems align with center
of buttons). Do not depress the ignition button.
Place Intelligent Key next to
ignition button and wait for tones
Figure 5

If two short tones are heard, the Intelligent Key was de-synchronized but is now
re-synchronized and should function normally again. See step 3, Figure 6 (next page).

If no tones are heard and the Intelligent Key buttons still do not work, refer to ASIST or
the applicable Electronic Service Manual for further diagnosis.
Go to the next page.
3/4
ITB16-012a
3. At this time, “PUSH BRAKE AND START BUTTON TO DRIVE” will be seen in the vehicle information
display in the combination meter (see Figure 6 and 7).
Figure 6
Figure 7
4. Confirm Intelligent Key operation by testing all the buttons.
4/4
ITB16-012a