TSB-16-37-001

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Technical Service Bulletin
SUBJECT:
CLICKING NOISE FROM STEERING WHEEL WHEN
TURNING EITHER DIRECTION
No:
TSB−16−37−001
DATE:
May, 2016
MODEL:
2014−15 Outlander
Sport/RVR
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
Affected vehicles may exhibit a clicking or creaking noise from the steering wheel clock spring area
when turning the steering wheel.
This TSB instructs dealers to apply grease in a specified area to address the noise. Parts replacement
is not necessary.
BACKGROUND
Customers may complain of a noise from the steering wheel area when turning the steering wheel in
either direction. It may be described as a clicking, creaking, or rubbing noise. This may be caused by
the steering wheel assembly rubbing against the ribs of the clock spring. Application of the specified
grease on the ribs has been shown to eliminate the noise.
AFFECTED VEHICLES
2014 - 2015 Outlander Sport/RVR (MMNA built)
REPAIR PROCEDURE
! CAUTION
Use all tools with care to prevent scratches on interior trim.
1. Remove the steering wheel. Follow the instructions in the Service Manual, group 37, Steering Wheel
Removal and Installation.
2. Apply a thin layer of Multemp SL-V grease
(p/n 4405A179) to the 2 tabs as shown.
NOTE: Apply between 5 - 15 mg of grease to the tabs.
Do NOT apply excessive grease.
CAUTION: Be careful not to strike the brush against the
rib or damage the rib in any way.
CAUTION: Do NOT use a brush that was previously
used with another product (e.g., a different grease).
CAUTION: Make sure no foreign material is adhering to
the brush.
Copyright 2016, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4408)
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TSB−16−37−001
Rib for engagement with
steering wheel assembly
Application Area
A
Cross section A
3. Reinstall the steering wheel and perform steering wheel sensor calibration per the Service Manual,
group 35C, Steering Wheel Sensor Calibration.
4. Recheck for any noise from the steering wheel clock spring area. Ensure that the steering column
cover is not making contact with the steering wheel.
5. Check that the steering wheel switches and horn operate properly.
PARTS INFORMATION
Use only the Genuine Mitsubishi Parts listed below.
Description
Part Number
Multemp SL−V
4405A179
Quantity
5 - 15 mg
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an affected
vehicle is reported with the described condition, diagnose the condition, repair as described in this bulletin
and submit a normal warranty claim using the following information.
Nature Code: 80D
Cause Code: 450
Labor Operation No.: 547015NA
Time Allowance: 0.5 hrs.
Warranty Coverage: 5/60 Basic Coverage