PC472 2016 MURAN

NISSAN
BULLETIN
Key Code
Dealer Inventory Inspection
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2016 Murano (Z52)
Affected
Population:
NA
Dealer
Inventory:
16,185
Reference: PC472
Date: July 23, 2016
SERVICE COMM
Activation date:
July 23, 2016
*****Dealer Announcement*****
Nissan is conducting a dealer inventory inspection to collect the correct key code on 16,185
specific 2016 Murano (Z52) vehicles identified in Service Comm to ensure that dealers are
able to provide a new set of keys for the door or glove box in the event that replacements
are needed.
These vehicles are either currently in dealer inventory or assigned and in transit to the
dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles currently in dealer inventory are affected by this inventory
inspection using Service Comm I.D. PC472.
 As a reminder new vehicles in dealer inventory can be also be identified
using DCS (Sales-> Vehicle Inventory, and filter by Open Campaign) or
Service Comm.
 Refer to NPSB 15-460 for additional information
2. Dealers should not sell, lease, trade, rent or loan any vehicles in dealer inventory
affected by this dealer inventory inspection until this information has been collected.
3. Dealers will use the attached procedure to retrieve the key code and enter it into
ASIST. ASIST will collect the necessary information. Once the information has been
submitted, the dealer may release the vehicle for sale.
 Internet connection is required to enter data into ASIST
4. The service department should submit the applicable warranty claim for the
inspection performed so it can be closed on Service Comm and release the vehicle.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in inventory. Nissan requests
dealers to perform this repair on vehicles in inventory prior to being retailed to ensure
customer satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
PC472 – Murano Key Code
Data Collection-Dealer Inspection
SERVICE PROCEDURE
1. Locate the key code Identification number tag on vehicle key set (Figure 1).
Vehicle key set
Key code
Identification
number tag
Figure 1
2. Record the five-digit key code Identification number stamped on the tag.
Example: your key code
Identification number will be
different.
Figure 2

In the example in Figure 2, the key code Identification number is 18943 (this is an
example, your key code Identification number will be different).
1/3
3. Record the seventeen (17) digit vehicle identification number (VIN).
4. Take the recorded numbers of the five-digit key code Identification number and the
VIN to an ASIST workstation.
NOTE: An internet connection is required for the next step.
5. Click on or copy the following URL into a browser:
https://www.asistfaq.com/ASISTFAQ/DealerZ52KeycodeUpdate.aspx
6. Type in the seventeen (17) digit VIN and the five (5) digit key code Identification
number recorded in step 2 and 3 into ASIST.

Entering VIN and key code identification number information.

Verify all data is entered correctly.

Select Submit

If “Registration Successfully…Thank you!” appears, the data has been submitted.
5N1AZZMG9GN101074
Step 8
18943
Example
Note: After clicking Submit,
if this message appears,
the data has been entered
incorrectly.
Note: After clicking Submit,
if this message appears,
the VIN is not valid for this
activity.
Registered Successfully…Thank You!
. Please enter a valid Murano Z52 series VIN!
. Entered VIN is not valid for PC472
campaign!
Figure 3
8. No further action needed.
2/3
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC472
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Enter VIN and Key Code Date In
ASIST
CM
PC472
ZZ
99
Op Codes Flat Rate
Time
PC4720
3/3
0.2 Hrs.
Parts
Required
on claim
Expense
Code
Required
No
No