ITB16-039

Classification:
Reference:
Date:
BT16-005
ITB16-039
September 27, 2016
2014-2016 QX60; DOORS DIFFICULT TO CLOSE
WITH TEMPERATURES BELOW FREEZING
APPLIED VEHICLES:
2014-2016 QX60 (L50)
2014-2016 QX60 Hybrid (L50)
IF YOU CONFIRM:
The following incident, or the customer reports this incident:

The vehicle has been setting (not running) in temperatures below 14°F (-10°C) for an extended period
(such as overnight).
Then

A side door is opened.
Then

The door is difficult to close/latch, will not close/latch with normal pressure; requires additional effort to
close/latch, or the door may only latch half way.
Then

The door will close/latch normally when the vehicle has warmed up (vehicle left in the sun, moved
indoors, or driven for several minutes).
NOTE:
o The above incident does not apply to a rear hatch (back door).
o The above incident, if it should occur, could be confirmed or reported for one or more side
doors.
ACTION
Replace the door lock for the affected door.

Do not replace all side door locks automatically. Replace only the door lock of the door(s) with the
incident as described under IF YOU CONFIRM.

Refer to the Electronic Service Manual (ESM), section DLK – Door & Lock for replacement procedure.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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PARTS INFORMATION
DESCRIPTION
LOCK & REMOTE CONTROL ASSY
(Door Lock)
PART NUMBER
QUANTITY
(1)
1
Door Lock Screw
80599-AX00E
3 per Door Lock
(1) Use the VIN and the electronic parts Catalog (FAST or equivalent) to obtain the correct part number for the
vehicle and door you are working on.
View of example door mechanism (your door mechanism may not match exactly)
Example of
door lock
Figure 1
CLAIMS INFORMATION
Front Door
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
RPL ONE DOOR LOCK ASS'Y (3)
(1)
UH26AA
ZE
32
(2)
(1) Use the VIN and the electronic parts Catalog (FAST or equivalent) to obtain the correct part number for the
vehicle and door you are working on.
(2) Reference the current Infiniti Warranty Flat Rate Manual and use the indicated flat rate time.
(3) If both sides are needed claim on separate repair lines.
Rear Door
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
RPL ONE DOOR LOCK ASS'Y (3)
(1)
UK26AA
ZE
32
(2)
(1) Use the VIN and the electronic parts Catalog (FAST or equivalent) to obtain the correct part number for the
vehicle and door you are working on.
(2) Reference the current Infiniti Warranty Flat Rate Manual and use the indicated flat rate time.
(3) If both sides are needed claim on separate repair lines.
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